Forever 21 Anmeldelser 

DO NOT BUY ONLINE!!!!! I Ordered almost £100 worth of items for Christmas presents on 3rd December. On 9th December Hermes (separate review for that company also) I received an email stating parcel had been delivered, problem was it hadn't. Hand in the proof of delivery photo was not mine (delivery drivers I'm guessing). I got in touch with Hermes immediately who opened a case. 3 messages later saying my case was still being looked into and still no solution. Fast forward to trying to get in touch with Forever21 😂🤣😡. Live chat link does not work. 3 emails stating a reply within 48 hours but not followed up. Finally got onto a live chat (not easy) give in the details and I was asked to wait while it was looked into. 50 MINUTES LATER!!!! No sign that anybody was still there, no waiting signal, I wrote 'are you there, its been a while'......NOTHING!!!!
I still have no idea what is happening. No delivery, no refund, no reply to emails, nobody at the end of the live chat. Hence, no Christmas present for my daughter. Disgraceful in every sense of the word. Never again Forever21. I think I can kiss goodbye to my hard earned money and also in faith in your store.
Not one to write bad reviews BUT this has been the worst service ever. I haven't even been fobbed off, just completely ignored

Si vous n'êtes pas sur de votre taille! A fuir!!! Parce que les frais de renvoi seront à votre charge, et ils vont egalement vous enlever des frais de 10% sur le prix de la marchandise à renvoyer. En gros, vous perdrez 40 euros. A fuir

FINGER WEG!!! Kundenservice, wenn man überhaupt mal jemanden erreicht, unfassbar inkompetent und unverschämt. Laut Aussage des Händlers auf seiner eigenen Website, gibt es KEINERLEI versteckte Kosten bei einer Lieferung nach Deutschland! Auch der Kundenservice behauptet das nach wie vor.
DAS IST SOWAS VON GELOGEN, ICH HABE JETZT DAS PROBLEM, DASS ICH IRGENDWELCHE GEBÜHREN BEZAHLEN SOLL, DIE NIEMAND GENAU BENENNEN KANN, ES IST DAS TOTALE THEATER. NIEMALS NIEMALS WIEDER!!!!!!!

Super bad customer service and policy.
I ordered two crop tops and received just one. I had paid shipping for the items. When I received the item, there was just one and the package was open. I tried calling customer service and he would not reorder or give any credit for the shipping cost. He just told me to order again which i have to pay shipping again. There was no manager to talk to. The same thing happened when I tried to chat with a customer service. Very bad policy and service. This was the first time I was buying from F21 and will be the last. Very bad experience.

Don’t order online if you live in the UK or Europe! I’ve bought some great things from the physical Forever 21 store in America but ordering clothes was a nightmare. The clothing didn’t look like the photos (some photos were slightly more accurate than others but none were perfect) and the returns options are awful.

I also tried to add a review to the website and it wouldn’t let me.

My review of the ‘ Striped Patternblock Shirt Dress’:
The shirt looks more vibrant in real life. The pink and light blue areas are somewhat similar to the photo but the green stripes are more of a Christmas tree green shade and it looks a little strange next to the pastels. The shirt fits pretty well; it’s a good length but I found the material to be a little stiff and I thought it would look more flattering on and sinch more at the waist.

Probably should have checked before purchasing but found out the hard way that it’s very expensive to return (to use the Forever 21 prepaid label costs almost £20)

Forever21.com, WHERE IS MY ORDER!!, these seems to be the only way of contacting you as the tracking link your company provided me states that my order is still in your country!!, and it DOES NOT provide any further information .. get back to me ASAP and refund my money or at least tell me where my order is!!!!

I purchased $300 worth of stuff. I signed up for text which gave me a promo code. It says that I can use the code immediately but it doesn’t work on my cart. After calling customer service, I was told that while Forever21 has a sale going on that I wouldn’t be able to use the promo. Why would they send out texts giving out a promo code saying I can use it now, if I can not? That’s crazy.
When I asked when the code will be available, I was told when the sale ends. So I asked if there is a date that the sale will end and they said no. So basically Forever 21 lied to get more sign-ups and expects customers to just keep checking the site for the sale to end. Forever21 could of easily sent the promo text saying it is active after a specific date, instead of lying and saying to apply to cart now. I will be unsubscribing from the mailing list and texts.

I ordered clothes about three months ago, and i still haven't received anything. They are not replying to my emails en it is lost in the track and trace app. Feeling very sad about it

Mi pedido llegó incompleto y no he podido comunicarme por ningún medio para pedir una explicación, no contestan el teléfono ni el WhatsApp, ni los correos ni el chat. HORRIBLE EXPERIENCIA. No recomiendo

I bought $60.00 worth of clothes and NOTHING FIT and they refused to give me a refund, exchange, or credit. Do they expect people to just wear something HUGE on them??? Never buying from them again.

This is my first shopping experience with Forever 21 at Arbor Place Mall. My daughter picked out a dress for Christmas from the clearance rack. We proceeded to checkout waiting in line while the cashier sucked on a lollipop. The exchange/refund policy was never mentioned. This purchase was made 11/24/21. My daughter tried the dress on when we got home and the dress was too tight. I returned to the store on 11/28/21 with the dress unwashed, unworn, tags still on the garment and the receipt in hand to simply exchange the dress for a bigger size NOT TO RETURN and was told I couldn't exchange the item. I asked to speak with the manager and the cashier stated her name was Lauren and she was the manager. Proceeded to request the corporate number and once I called I was told to give the item to someone else or donate it and was then hung up on. Don't shop here the customer service is very poor, the employees are very rude and their policies for exchange are ridiculous. I would give this store ZERO STARS.

I bought a hoodie for my daughter. She wore it once and I washed it in delicate cycle and didn't put it in the dryer and she couldn't wear it anymore because it looks like 20 years old. Really expensive and awful quality. So disappointed I am not going to buy in Forever 21 ever again.

why does this have bad reviews?! I have never had a bad experience ordering from this site. I have been shopping with forever 21 for over 10 years now. The quality gets better and better. I am very fussy with my clothes and i keep finding myself on their website buying their tshirts, workout clothes, biker shorts, dresses, skirts YOU NAME IT. I love bargains and affordable pieces and this company does it. Shipping is fast and the clothing is always packaged nicely. i am 25 years old and STILL LOVE forever 21 xoxo

Poor quality of service, bad timelines, and not-so-gross clothes. It saves the review.

Don’t send package, then won’t give your money back, tell you to wait ten days

I ordered some items during a sale, so I wasn't expecting them to be really high quality, but this is NOT the Forever 21 I remember from years ago. Shipping took awhile. Every item came in plastic bags (which is environmentally horrible) and had a chemical odor probably from the dyes being in the bags. The material is so cheap and the bike shorts are extremely see through. I purchased them because they had a 5 star rating. I returned to review them on their site, and when you click to read or write a review, it doesn't take you to any such area. Of all the things I ordered, 2 or 3 of about ten are OK. They are making Shein look like Macy's these days. I would rather pay more and have back the better quality fabrics and pieces that Forever 21 used to carry.

C'était un bon site vraiment pas cher j'ai toujours reçu mes colis et la qualité des produits était inpecable jamais été déçu ... dommage que le site est fait faillite

Terrible service,terrible product even they send you wrong product which l didn't ordered at all

slechte retour service heel gedoe en nog duur ook. Minimaal 23€ wat je zelf moet betalen aan verzendkosten.