Forever 21 Anmeldelser 

Forever 21 customer service is absolutely ridiculous and the lost a customer today. They are offering an additional 50% off if you use the app, however after trying to get on the app for 2hrs, all I could get was a white home page with the logo while it continued to buffer. So I started a chat with CS, only for the first 4 to disconnect from convo, finally on the 5th try the rep said there was nothing they could do that it was an app IT issue. So I called CS, the first person I spoke to was incredibly rude, kept speaking over me & told me that my request to speak with a supervisor wasn't important info to transfer, then he hung up on me. He did also tell me that it was an app IT issue. I called again spoke with someone new, I explained that the app wasn't working (which he said was an IT issue) I asked if they could give me a code to use on the website since THEIR app wasn't working and he said "nope, it is not possible, wait a few hrs to try the app again". The bad part is that 3 of the items say only 1 left, so if I wait they may be gone. I asked to speak with a supervisor again, he also told me that this wasn't important enough to transfer, in which I responded "am I not the customer, I am asking for a supervisor, how is this customer service!" He finally got a supervisor on the phone, I yet again explained the situation and even after she also said it was an app IT issue, she told me to uninstall and install the app again, clear the cache, etc, which I didn't before reaching out in the 1st place. She then tells me that I need to wait 3-4hrs to make the purchase on the app and that they can't offer a code to match the 50% off on the app. I seriously can't believe this is their customer service, if YOUR app isn't working shouldn't you offer your customers that same pricing on their website! Sadly, as much as I wanted to purchase these items I will no longer do so because I am NOT about to give them any of my money after all this. It isn't like I was asking them to make a code for no reason, I think that if their app isn't working and you can't use the code on there, they should be able to offer the code to use on their website. To me, this is absolutely absurd & their customer service reps need more training on how to handle situations & talk to customers.

I ordered a Sheer Crochet Lace Kimono jacket, & added my current address at checkout, however, it was sent to an old address I lived at over 4 yrs ago. Customer service stated that they wouldn't do anything & that even if you update your address, it can still go to an old address, They refuse to follow up or refund the money

Forever 21 website store hours myrtle beach say open till 9 pm got there at 8:05 and CLOSED!
Change your website to save people from wasting there time driving to your location!

Absolutely terrible. Horrific. I order the women's paper bag shorts in the black and light was color in the size 29 and they came 2 complete different sizes one way to big the other way to small. I ordered them online knowing they had free in store returns thinking that I would be able to get a full return for my items. Nope. I’m still missing $8 and according to customer service shipping is never refunded at any store you make returns to. They also gave me less money back in tax then I had to pay since I had to travel an hour to my nearest forever21 store. Anyways I will never drop another dime at a store that they think this is acceptable at.

I ordered several items online and the size chart on description page sucks. All items are small in size and now they say they cannot be exchanged. What kind of pathetic customer service is this? They hung up on you and when I chatted second time, it was a long chat with same response. DO NOT PURCHASE ONLINE. BEWARE!!

This company does not deserve one star. They are criminals getting away with stealing people's gift card money through 'technical problems'. I had a $100 gift card for Christmas, put my order together online and put in my gift card info and the page timed out and didn't finish processing my order. But in the process, my gift card was charged, but I never received any order number, email, or anything in the mail. I have contacted many, many times and every time they have told me to wait another 3-5 business days to get my card reimbursed, and at this point it's been weeks and I still have $0.62 and it's just not worth any more of my time to fight them about getting my money back because obviously, after reading the reviews, they are doing this a lot and getting away with it. But it is criminal. It is the equivalent of walking into the physical store, handing your selections to the cashier with a $100 bill, and the cashier keeps your cash and refuses to give you your purchase. That is theft, and some lawyer should be gathering info for a class action. Where are the regulatory agencies? Better Business Bureau? Consumer protection agencies? It's too bad because they do have cute clothes at good prices but maybe the reason they can have such low prices is because they get away with amassing stolen gift card money from small fish like me who know it's not worth the time and money to hire a lawyer over a $100 gift card. But those add up, I'm sure they are making a lot of money for nothing as criminals tend to do. Everyone affiliated with this company should be ashamed of themselves.

P.S. In a couple years I fully expect to get a check for $4.93 for being a part of the class action, and I'll use it to buy a tablespoon of gasoline.

I made an order 2 months ago and never received it. Last week I was promised a refund, I never got the refund. The past few days I've been promised that someone will contact me, no one has contacted me. Forever 21 are criminal thieves.

Geen klantenservice, reageren niet. Het artikel kwam beschadigd, tweede order was nooit gekomen

I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.

Awful. Sold me a jacket. I bought the matching toque for $10. Shipping was $6.99. Hadn't had my order pushed into shipped. Wrote to them. "Sorry item is sold out." Didn't care that they sold me an item they showed in inventory. Then received toque. Asked for Shipping back and inquired why inventory wasn't proper. No resolution. Simply said "No" to shipping refund.

Went in to pick up my order the cashier was contacting the manager she kept asking for the name multiple times as if they didn’t believe we where the right people for our purchase.the manager then comes up to us and asked us again for the name she then asked for I.D after we showed the online receipt.I show her my I.D and without my permission she just takes off with my drivers license.this felt very unprofessional and a lil prejudice! I won’t be shopping there anymore..

Hey y’all,
I purchased two dresses on Thursday and got an ‘it’s on the way ‘ email the next day and even now, the item hasn’t moved anywhere, there’s no tracking number anywhere, not with the email or even on the website. I’ve had read all the negative reviews on here and a bit worried, I ordered those dresses as a wedding guest for my sisters wedding. I made a previous order and the item came the next day without a tracking number and no updates. Should I worry?

They are the absolute garbage of customer service. They hung up on me three times and I still don’t know where my refund money went to after three months of trying to call and figure it out. The last time I spoke with them they said I was going to be redirected to the F21 credit card company and they just completely hung up on me. Worst service ever

Forever21 took the money out of my account for an online order the canceled my order for “billing” purposes. So I confirmed with the bank that forever 21 did in fact receive my payment so I called customer service and forever 21 back and told them they received my money and that they need to ship my order. They then insisted they can’t do that and that I should get a refund within 3 days of the order cancellation. At this point it’s already been EIGHT days and I don’t have the refund. They refused to take the order number to look further into the issue and told me I just had to keep calling if I don’t get my refund. I called the bank back and they said there were zero issues with “authorization” like forever 21 claimed. So basically Forever 21 stole my money and customer service was rude to me and basically told me “too bad so sad”

I have been fighting with customer service for 6 weeks now. Beginning of December, the online return systems in store were down, but when I called customer service I was assured the shipping charge would be waived if I returned by mail. I trusted this, big mistake, and they absolutely charged shipping. When I call, I get customer service agents who can't think outside the box and keep telling me to wait another billing cycle. But the credit I am supposed to get is on a gift card that is issued by Forever21...so why do I have to wait for a billing cycle on my bank statement? No one tries to understand this, they give me the standard wait a billing cycle (which it's already been one if it was relevant), and the agent actually hangs up/close the chat! So disrespectful.

I was wondering why I haven't shopped at f21 in so long, and today and yesterday helped me remember why. I went to a store yesterday and nothing had a price on it. You had to scan a QR code. So I scanned the code for a jacket I wanted to buy. It pulled up the webpage where it said it was on sale for $32. I was like cool. So I went to the counter to buy it, and it's $65. We went back and forth about how the item isn't priced, online it's half that price, and she said online they do promotions that they don't do in the store. She said some locations price-match but the one I was standing in doesn't so I had to pay full price. How confusing and messed up is that? I got the jacket anyway, but I just felt so gross about it when I got home last night, and still felt weird about the whole thing when I woke up. There's no place to send feedback of course, so I used their chatbox. I told them I just wanted to share feedback about my experience. They were SO RUDE. They wrote me off, telling me to just go to the store to return it then. I wasn't even asking them to give me money, but to understand what a confusing and unfair position they put me in. If I went to a different store the same exact jacket would be $32 but because I was in the wrong one it was twice the price? And they refuse to acknowledge that this would be somewhat cleared up if they just priced their in-store items in the first place. If they're going to be different prices wherever you go, at least put the price on it. Anyway, this reminded me why I never go to this headache of a store and I will never go back. I don't even like looking at the jacket anymore and I'm going to return it.

I used gift cards to pay for my $67 order. Immediately took a screenshot shot of the order number. The next day the order "didn't exist" yet the funds were no longer on the card. Each time I contact them, they said I would hear back from them in 48 hours. I've now been told that 3 times and its been 2 weeks. One agent i spoke with even admitted similar "glitches" have happened before.. Zero resolution and I'm out $67. Seems illegal.

I purchased two outfits for my daughter for Christmas. I bought them on November 5, received them on November 15 and wrapped them. She opened on Christmas eve and they were cheap and fit awful. I called that day to return them and I was told it was beyond the 30 days. I even asked for a manger and they would not make an exception even though it was a Christmas gift.

I placed an order 12/10/21 for $300. I was told the order had shipped would be delivered on Wed. 12/14/21. Never received order, called csr, was told my package was "signed for", now my order is under "INVESTIGATION", checked the status of "INVESTIGATION", 12/27 telling me to write back 12/29 for updated information. I didn't go thru any of this when I gave my hard earned $$$$$$