Flybe Anmeldelser 

I believe that this company are committing fraud.We were told 3 cases were to big to go onboard which we strongly disagreed with.We were then told the flight was now closed without any warning and one of our group was a disabled lady who's bas was said to be ok.
After complaining to two supervisors all of a sudden it was only 2 cases said to be to big which we disagreed with.£603 later on new flights all bags were passed fit at the gate as cabin size we even have video footage .I will never fly with this airline ever again .Customer service is disgusting

I was charged £35 for a cabin bag that has traveled with me on many Flybe flights in the past, it was just mm's too big for the gauge. I'm a frequent flyer and used Flybe on this occasion for my return journey from Manchester after flying with Easyjet from Spain. I know they have a smaller cabin allowance and purposely traveled with small bags for this journey, which is a real inconvenience in the first place. They used to be so understanding and always allowed a little tolerance on these issues, but the gate staff were so rude to many of us and on Christmas Eve as well.
I have put up with numerous delayed and cancelled flights in the past from Flybe and this just takes the biscuit especially with how rude the staff were with me. Fortunately, I have other airline options to choose from when making future bookings, but this is not always the case for other people who live in the Isle of Man which is not good.
Flybe is trying to relaunch itself under the connect/virgin brand, but this cabin baggage issue needs to be sorted out, as the aircraft lockers are far too small on both types of aircraft they use.
Sadly, like others here, I will avoid using them until they can sort out their baggage policy to accommodate a more realistic cabin bag size/policy that better suits the needs of their customers.

still no suitcase after 5 days, different excuse everyday, ruined my christmas not fit for purpose. DO NOT CHECK IN LUGGAGE and expect to see it

I wouldn't give them any stars. Their box trick to measure hand luggage is so arbitrary and inaccurate. I was fine but as I raise a complaint I was told to shut up by a very arrogant member of staff. And then , we get told that the flight is delayed cause of problems with the steering wheel....but got told not to worry, what?
Ungracious, unprofessional staff.
First and last time. Avoid

Charged £35 for a cabin bag that has travelled with me so many times.1st time flying with Flybe and will be my last. Flight prices more expensive than other airlines and the plane itself should be in a museum. Very scruffy looking material. We were also 20 minutes late in taking off. Will not be booking with them again.

Flybe se moque de nous, après un 1er vol annulé A la dernière minute on nous remets sur celui du lendemain qui est fortement retardé, pour 3 jours de voyages nous en perdons 1! Compagnie déplorable FORTEMENT DÉCONSEILLÉ à part si vous ne voulez jamais arriver à destination.
Pas de personnel qui nous aide dans notre galère et les snacks promis ne nous ont pas été donnés!
Pire expérience aérienne de ma vie, j’espère personne ne se fera avoir par une telle arnaque. Que le boite coule !

They have different sizes for the cabin luggage and let you pay for it when it is too big. Terrible organization. Worse ever. Never will fly Flybe again. Will not contribute to this business model

Flybe stings their customers by making up non-standardised sizes for cabin luggage. Their cabin luggage is 5cm narrower what other airlines allow, including Ryanair & Easyjet). I learned the hard way when they charged me £35 for a standard Samonsite carryon bag.

I would be wary of any airline that is so desperate to earn extra revenue this way.

Worst experience I have ever had
Dear passenger, I would like to share my worst fly experience so far.
Do not ever think to use this ridiculous pore company. You will bring on your head only problems because all its service is not in favor of the passenger but for them.
Firs: their check-in period is 36 hours, short enough in case some problem emerges, to be solved.
Second: On the gate, their staff meets you with a specially designed frame for the cabin luggage out of any manufacturer's standards so they can earn more from you ''legally''.
Third: The airplane was a horrible experience with vibrations and load noise which made me scare will I arrive and land successfully at all.
Nothing good I can say for this company. The only is: Do not use it!

Regularly late without any explanation or apology, inconsistent bag checking and rude ground staff. Avoid!

Flybe are appalling, terrible customer service. Their baggage policy is designed to get as much money out of customers as they possibly can. There refund policy is non existent.

Can’t even tell you how bad this airline is!!
Ignorant and ridiculous baggage policy to extract extra fares from their customers! Great customer service not!!
I will avoid flying them again at all costs if I can.
Worst worst worst airline ever!!!
Why can’t the government actually do something about companies that behave like this!

Scam airline, they let you fly out with a bag and then do the whole it doesn’t fit routine when it clearly does to scam £35 off customers. I said I would never fly with them again but relented but this is honestly the last. Planes are more than half empty when ever I’ve boarded. Sincerely hope they go bust

Booked a return flight in September, Southampton to Manchester to go on holiday/ Flybe cancelled the return flight and placed us on a later flight to Southampton. Meaning 5 hours waiting at Manchester airport. Asked if Flybe would put us in a VIP type lounge to wait, they refused point blank. What a customer friendly service, I think not. Rubbish management will always look for alternative travel than fly with Flybe again, absolute joke.

Ruthless charging policies and bad customer care.
Flybe are top of the league for appalling customer service and vicious charging policies. There is no concept of good will and respect for the customer. They have a differently sized carry on rule that penalises any new passengers travelling. Carry-on that you've used without issue on every other carrier will be too big and they'll fine you £50. Conveniently they sell carry on in their weird sizing (another nice little money spinner for them). I watched them fine 40% of the flight on a return trip from Belfast once. The collective indignation of seasoned travellers clearly didn't outweigh the extra thousands they made in fines. Fares are non-refundable unless you pay extra for what other airlines apply as standard practice. Even if you bought the flight seconds previously and they will immediately resell the flight, they won't refund you. No matter how reasonable your circumstances. A truly vile company to deal with.

Their handcarried luggage measuremen in Edinburgh airport is misleading and unreasonable. Charging us a fee for handcarried luggage from Edinburgh to Heathrow when the same hangcarried luggage fit the required size and were allowed when we travelled from Heathrow to Edinburgh a day earlier.
Never again will i fly this airline and will inform my friends and relatives never ever take this inconsistent and inconsiderate airline.

I wouldn’t have given them 1 star!
It’s not the first time im flying with flybe in the past two years with the same bag!
Such a bad airline!!
Just been hit for £35 for a bag they insisted I put in the hold that fits all other airline cabins. Won’t be doing it again.

I’ll never fly with them again!

Flew from Birmingham to Edinburgh. Like most other people I checked my cabin bag size before I went. Width of my hard shelled cabin bag is 33cm so less than their 35cm advertised. However on boarding the staff at the boarding gate were intimidating and quite obnoxious. They were laughing at a previous customer who had been huffing and puffing trying to retrieve their bag from their undersized measuring box. I put my bag in and it only went half way due to the little cups that you rest the bag on when it is horizontal. So the bag wouldn’t go all the way down. My 20 year old daughter was with me and had the same bag. So they made us pay £70. I asked them if they had a tape measure as their bag holder must be incorrect. The 2 staff were quite rude and said ‘ look if you don’t pay you’re not getting on this flight’. Nobody should talk to their customers the way this pair did. In Edinburgh I bought a £1.99 screw driver and took the standing cups off. Going back the bag went in. However my daughter was flying back the day before me and felt so intimidated by the horrible staff that she purchased a 23kg bag online for £25 to put it in the hold. I will be complaining and asking for a refund. I have the photos with a tape measure to show the bag complies that I will be sending. So my advice is if flying with Flybe take a tape measure/ and or a screw driver and be prepared for rude, unhelpful and uncaring staff. Flybe try investing all this scam money you are making in customer service skills!

Flybe is awful. I will never fly with this airline ever again unless I absolutely have to. It’s below Ryan Air which I didn’t think was possible. A scam airline who tries to rip you off with the inconsistent hand baggage rules (slightly smaller than the standard European carry on). Catching you at the gate forcing you to put your standard carry on case in a metal box that they clearly know is a few centimetres smaller. Staff were rude and not empathetic. Flew from Amsterdam to Southampton and the bag was fine for size on the way there, but coming back they forced me to pay to check it in. Awful behaviour to treat customers like this.

Dear Flybe,
If you read this please know that you’ve lost a customer, I hope the £35 was worth it.

Flybe are so bad that I want to start a website just for people to complain about Flybe. The people in the queue in front of us had cabin baggage problems as did the people behind us. Almost everyone fail their baggage criteria. This company just rip you off.....we were burgled on our last holiday.....flybe's treatment of us on this one felt worse. They are a disgrace to the UK and give us Brit's a bad name....check their reviews in any language.