Floor Depot Anmeldelser 

Ordered a bundle of flooring for a great price but when it come 2x flooring packs was damaged so spoke to them over WhatsApp and was sorted straight away. Brilliant customer service

Several packs of flooring arrived damaged, with boards inside also damaged and unusable. I provided clear photographic evidence and was instructed by Floor Depot to complete their damage claim form, only for them to then refuse the claim because it was outside their 48-hour reporting window.

I explained that the internal damage was only discovered when the packs were opened by my flooring specialist, but they simply hid behind their courier insurance policy. I then asked for the matter to be escalated as a formal complaint and they completely ignored me.

I was actually about to place another order to floor the remaining rooms in my home, and my parents also need flooring for their house. Both orders will now be going elsewhere.

Very poor way to treat a returning customer. I certainly wouldn’t recommend this company.

Was looking for a particular colour palette in spc planks for my livingroom floor of grey tones with lighter oak shades mixed together. I saw one on The Floor Depot site that I thought might work and was a great price compared to elsewhere.Distressed grey oak premium spc 6mm. After receiving a free sample I still wasn't sure as the sample was a board that had a lighter tone. I contacted them by WhatsApp and got into a conversation with Paul who was very helpful and sent me more pictures of the boards and made other suggestions. I decided to go for it and made the order. Delivery was within a few days and I received communication from both the Floor Depot and the delivery company as to when it would arrive. Now my floor has been laid I am extremely happy with the result and would thoroughly recommend both the actual flooring and the Floor Depot themselves. Their communication prior to and after my delivery can not be faulted. I would certainly purchase again from them.

Been trying for a week to get samples. But unfortunately they use evri and nothing ever arrives.
Having one final attempt but the floor depot staff don't reply either.

Update:
The customer service team reached out to me and even offered to send with a better courier. Couldn't ask for better than that. Thank you.

Dreadful customer service communications.

Price is competitive, and the quality is decent enough for the money. But the SPC click system feels weak compared to other systems I’ve used as a fitter, and the overall quality is more “cheap” than “luxury.”

I also had a multiple quality problem with two boxes ended up with unusable planks. It cost more in the long run because I had to wait for replacements instead of cracking on with the job.

I wouldn’t use Flooring Depot again as a professional fitter, even if the prices look like they save a few quid.

Great service, very happy with the quality of the floor and service.

Will use this company again for my other floors.

Amazing, we ordered and had it delivered well within the week, delivery straight to your door

I ordered my flooring and within 30 minutes i had a text message confirming order and checking if i needed additions such as trim finishes. The order was processed speedily, arrived on time with a friendly helpful courier. Flooring itself is beautiful and easy to do when u get in a rhythm -me a total novice. Follow up texts from company to checkin with everything was a nice touch.
Satisfied, excellent products, great prices.

The flooring arrived on time dropped off at my front door
The joiner fitted it and it looks stunning
Customer service were brilliant staying in touch and making sure I e
Was satisfied
Can’t fault them in any way

Prompt delivery, product was great and easy to install. Post sale follow up from the business was a nice touch too

We bought an absolutely stunning light grey forest oak laminated flooring online from
The Floor Depot….

Delivered in a matter of days up to Scotland and delivered in pristine condition.

This stunning floor was fitted by a professional joiner in over 2 days in our living room hall and kitchen and the results are absolutely stunning.

We can’t fault The Floor Depot in any way possible always kept up to date with the sale to the delivery and also the after care always happy to help in any way they could.

5 Star Company 🌟🌟🌟🌟🌟 “ Well Done “

One very happy customer!!!!!!!

I couldn’t find my order number and needed to arrange delivery, the store in Quinton were very helpful, accommodating me for extra boxes of flooring and managed to get my order delivered for tomorrow x

The service was so proffesional and quick from start to finish,brilliant communication too.

After visiting all the well known flooring suppliers, we decided to look online. I came across Floor Depot and was drawn by their much lower prices. I was a little apprehensive as it was an online shop but thought I’d order some free samples and go from there. The samples arrived promptly and the communication throughout was great. As we had to wait for a date from our builder, I didn’t order the flooring right away and there was no hard sell or constant emails from Floor Depot. Eventually I decided to put my faith in the company and I’m so pleased I did. I ordered 22 boxes of the Rustic Riviera Oak SPC Click and not only did this come in significantly cheaper than the big name stores but it arrived soon after ordering and very well packaged. The courier kept me informed on delivery and the flooring arrived in fantastic condition.
Our new floor is down now and I’m so pleased I bought from Floor Depot. I would highly recommend them. Thank you Floor Depot for a great product and brilliant service.

Not only did the product meet my expectations but the after service was also, great!

Great products at great prices. Customer service excellent. Jess so very helpful and very nice. Would definitely buy from them again.

I needed a new carpet for my toy room, it’s now perfect for my children to play in again :) Great service great product I would highly recommend! Thank you so much!

They have been fabulous via WhatsApp messages, sent free sample so you can see the quality is great. Polite, professional, great service. Ordered LVT vinyl flooring and am confident they'll deliver well. Thanks guys & girls :)

Optimistic about ordering online but samples came and was such good quality. The floor is now laid throughout my hall into kitchen into dining into lounge and looks absolutely stunning it has made my old house look alive again. I love it and everyone has commented on how lovely it is.