Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806 Cape Town, Constantia, ZA
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Skrevet av virksomheten
Skrevet av virksomheten
Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806, Cape Town, Constantia, Sør-Afrika
3,6
3 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nikita was very helpful and efficient. A pleasant experience
Svar fra Flight Centre South Africa - Flight Centre Constantia
Dear Harry, We are so glad to hear that Nikita provided such a helpful and efficient experience. We truly appreciate your kind words! ~T.M
My husband and I had a fantastic MSC cruise, but unfortunately our experience with Martin Stroebel at Flight Centre (Constantia Village) was really disappointing.
Everything was great and very friendly before booking (in person). Once we went ahead, though, communication became difficult and there was limited support.
We were advised to make the booking in my maiden name (as I already had an MSC profile) and to change it afterwards. This ended up causing issues that we struggled to get help with. We were then told to deal with the MSC call centre directly, who in turn advised that they could only assist the booking agent since the booking was made through Flight Centre.
We followed up with Martin regarding boarding times, a name change, and travel insurance, as we have pre-existing medical conditions. These were fairly standard and reasonable questions, but responses were very slow and the tone of communication suddenly became abrupt and defensive.
Instead of helping us resolve the issues, Martin threatened to cancel our booking (which I have WhatsApp messages confirming) because of my follow-ups. This was extremely disappointing, especially as the whole reason we booked through Flight Centre was to avoid this kind of stress.
The cruise itself was really great, but the lack of post-booking support took away from the overall experience. I eventually contacted Pentravel, who happily assisted with my questions.
Based on this experience, we wouldn’t rush to use Flight Centre again. Would recommend contacting Pentravel for better customer service.
Svar fra Flight Centre South Africa - Flight Centre Constantia
Dear Kirsten
Thank you for taking the time to share your feedback, and for highlighting that you enjoyed your MSC cruise. We’re truly sorry to hear your experience with us during the booking and post-booking phase did not meet the standard of service you expected or that we strive to deliver.
Your comments regarding tone, responsiveness, and the handling of your queries are concerning, and we would welcome the opportunity to review this matter further. If you are open to it, please contact our Customer Experience team at customer@fctg.co.za so we can investigate thoroughly and address this appropriately. ~T.M
Carla Gomes what an excellent experience we had with you, thank you so much for switch replays and followups you are absolutely a star flight center is lucky to have such professional and equip person on their team
Svar fra Flight Centre South Africa - Flight Centre Constantia
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
