FirstPort Scotland Anmeldelser 

Only 1 star as its the lowest I can give!

Live in newport South wales and the whole site had issues with eaves rotting away some have had them replaced and others like myself are still waiting. I've had two lots of birds in my attic because of this, with being a 1 bedroom flat a lot of our belongings are up the attic. I've made 3 formal complaints and over 50 emails since February 2021 and still nothing has been done. Two of the site managers have left in this time and the area manager just replies I'm waiting for an update. We have a elderly lady who lives two doors down having the same issue and just being ignored. There's many diseases the birds can bring into our homes onto out belongings. We've also reported moss which I have slipped on and this issue is still there, if an elderly person slipped it might not just be a grazed knee! Very poor service, no care for customers. Id never buy a property with any involvement with first port again.

My name is Joyce Marshall. I have been living at 6 Burgess Court since September 21st 2021, and I am very happy here. I was looked after By Jenny The Manageress and from then on I was given help and information, both with and without asking. I was also introduced to other flat owners, which helped me to settle in and make friends. I would also like to say how much I have appreciated the activities, arranged by Jenny here at Burgess Court, and look forward to attending more. All these things have helped me over a very stressful move ftom Doncaster to Ludlow.It is nice to know that if I have any problems I am able to talk to Jenny.

Iv recently worked at Pheasent court and Nicky the manager was excellent with her help Ace Maintenance Gardening

Pheasant Court is well managed building .The manager always very supportive and welcoming.

On the occasion when I was really feeling very ill our Manager Rosemary Berger of Mulberry court Canterbury came to my aid and kept a very close eye on me all day. This is not in her remit and I wish to say how much this was appreciated, I know other Residents have had the same experience And we in this complex value all she doe# for us. We have coffee mornings exercise classes and other lunches etc in between

The manager, Les Overton does his upmost intaking care of the residents at Merrivale Court, Malvern. He is very caring and always gets things done, nothing is too much trouble. Overall he is a very nice man who is always jolly and looks after us well.

Resident at St Catherine's Court, Windhill, Bishop's Stortford, Herts CM23 2NE. Availability of Development Manager very worrying. Resident contact with Area Manager (Elaine) almost impossible.

I have now pulled out of the sale of a flat, because First Port have only sent me reports of work that is to be done, on the insurance, but no paperwork or documentation had arrived on the details of work completed or that the building had a certificate of structural adequacy. It has been 4 months now and both solicitors have not got a response from first port, after leaving messages, and told that they would be passed on. Communication is extremely poor. I have only recieved a flashy brochure from them.

Hannah funny you never replied to the gentleman who is taking you to the ombudsman

This is the third time I am giving a 1 star review, I don’t care if that is seen as unethical, as I can’t imagine many of the positive reviews are true. First of all they take 3 months to come back with the management pack and that was probably only due to myself hounding them everyday with phone calls and emails. Now they have taken over 3 weeks and still no response on a deed of variation. The seller of our new property is looking at pulling out if things aren’t sorted very shortly. How can a management company hold up the sale of freehold house by being such an incompetent and terrible organisation that take an inordinate amount of time to reply to anything. It’s ridiculous that we could be losing our house because of this pathetic excuse for a company.

I wish to express my extreme appreciation for the help I received from Mr Richard Rogers (Area Manager) and Mr Ian MacDonald (Development Manager, Homeroyal House, Edinburgh) in removing two very large tubs from the lounge(on first floor) in Homeroyal House to the ground floor. The patio on which I had installed them was being refloored. Ian had got them off the patio into the lounge with the help of the tradesman installing the floor and then quietly, efficiently Richard and Ian finally moved them to the gardens around the building. I would have had to pay a couple of men to move them, I am eternally grateful...and will now stick to small pots on wheels! it was the unfussy manner in which it was done as much as the job itself.
THANK YOU.

INCOMPETENCY is the best word to describe this ltd company. I quote; People at this firm don't work! I am waiting months on end for the management pack to arrive from FirstPort in order to buy this place!

Well its sad to say, having looked at many reviews on First Port, I have to agree that there is no cooperation or communication from them.
I am again reporting 2 problems that need sorting out at Homebridge House Fordingbridge. Despite good efforts of the local manager we are no nearer solving the problems of a water leak or an alarm issue that was reported. These issues have been ongoing for at least 2 years. The company are obviously not in the least interested in their residents well being at all, and in fact may be putting many residents Health & Safety at risk.

At Hunters Court we are without a resident manager, but we have a wonderful lady called Kirn who is doing relief manager cover, and by golly Kirn is doing a great job. I and fellow residents would like her as our full time manager. I just hope when we do get a new manager!! that they can match Kirns skills.

I would just like to thank the development manager Freddie Hepburn at Pegasus Court Exmouth for his support whilst I have been settling in to living here.

If I could have given less than 1 star I would! Firstport are no help on the phone you’re always fobbed off and they NEVER reply to emails. We’ve already lost one sale and about to lose our current because of this terrible management company I desperately need information on our management pack and no one has got back to me or my solicitor, we have been chasing for months! I can see from all the other reviews we are not the only ones having these issues.

FIRSTPORT ITS WORST COMPANY.. THEY HAVE CUSTOMER SERVICE DESK BUT NO ONE WILL GET HELP THROUGH THEM. IF YOU SELECT RIGHT OPTION TO SEEK HELP, THEY ANSWER ITS WRONG DEPARTMENT AFTER WAITING ON THE CALL FOR MORE THAN 2 HOURS. THEY WILL REDIRECT YOU TO OTHER NUMBER AND YOU WILL HAVE TO WAIT FOR ANOTHER 2 HOURS AND THE CALL WILL BE DISCONNECTED.

Amiee Shervell.
Helped with a sewerage problem we had a few weeks ago. Got everything sorted very quickly. Well done.

Lorraine at Parsonage Court was Very helpful when l needed to know anything

I would like to say the manager Tracy Robinson is doing a great job at fair weather court.