The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Vis mer
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Vis mer
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
Kontaktopplysninger
London, Storbritannia
- customerservice@finematter.com
- www.finematter.com
3,8
Bra
458 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 11 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Siobhan in customer service went above…
Siobhan in customer service went above and beyond to make my order happen. I am also thrilled with my item and can’t wait to use them again soon
25. august 2023
Anmeldelse skrevet uten oppfordring
Quick response and quick shipping!
11. august 2023
They LOSE your jewelry - Poof, Heirloom is Gone
The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.
15. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Finematter
Hi David,
It’s really unfortunate UPS can’t locate your order.
Due to the incomplete return address given to Finematter when the order was placed, UPS were unable to locate you.
We’re still working with UPS to locate your package and will do everything we can to get your jewellery back to you.
We’ll be back in touch with you directly to share updates over the next few days, whilst we work on a resolution.
Chat soon,
Siobhan
Brilliant customer service- attentive
Brilliant customer service- attentive, kind and striving to provide the customer with upmost satisfaction. What a gorgeous ring, and so much nicer to not have to worry about import tax as it is all price included.
10. august 2023
Fantastic goldsmith
Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!
12. august 2023
Anmeldelse skrevet uten oppfordring
I really appreciate the quality…
I really appreciate the quality customer service. Attentive, personal, efficient and fast. I will be ordering again from Finematter.
7. august 2023
Absolutely stunning
I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.
2. august 2023
Great company, great experience, great products
Everything was as expected with perfect customer service throughout.
24. juli 2023
Good company great service
Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.
19. juli 2023
Svar fra Finematter
Thank you for the 5-star review, Beth. I'm pleased you're happy with your purchase!
I'm surprised to hear your package was taped closed as you describe. We purposely designed our packaging to be eco-friendly, using FSC certified paper and soy-based inks, with a seal strip to avoid any use of plastic tape.
I'll be looking into this right away.
Thanks again,
Siobhan
Order process was easy and efficient
Order process was easy and efficient. I love my Leigh Miller Sempre hoop!
12. juli 2023
I LOVE IT!!!
They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!
19. juli 2023
Anmeldelse skrevet uten oppfordring
My favorite online jewelry store
My favorite online jewelry store! Gorgeous jewels, timely shipping, great prices. 10/10
would recommend!
4. juli 2023
Would purchase from them again!
The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.
26. mai 2023
Excellent customer service
Excellent customer service as per usual. Very quick to assist when needed.
Order received very quickly and beautifully packaged
12. juni 2023
Amazing, high quality service!
Amazing, high quality service! My old bracelet looks brand new! Highly recommend Finematter replate your jewelry service!
8. juni 2023
OH MY GOD INCREDIBLE!
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company
16. juni 2023
Anmeldelse skrevet uten oppfordring
Super quick & smooth
Super quick, smooth delivery, nothing to worry about, the package just arrived as expected. Thank you!!
4. juni 2023
Dette er Trustpilot
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