hitpointpress.com Anmeldelser 4

Terrible customer service. Took my money and then disappeared. Did not get products or a refund

My order got delayed 1,5 months because one of the products which I bought and already paid for was not available any more and they only told me that reason after I wrote them 5 mails within 2 weeks after waiting for a month without any information of my order. So in the end I didn't recieve all of the things that I ordered and I recieved them way too late. And they didn't bother contacting me right away. And the customer service didn't offer any kind of compensation or discount. I am very disapointed.

I ordered the delux version of one of their books at the end of November and waited patiently. It was supposed to arrive just before Christmas but I understand that shipping in the holiday period can slow matters down. However when my book still didn’t arrive by the end of January I reached out to their customer service and received no reply. Again I reached out a week later letting them know that I will have to raise a claim with my bank which I eventually had to do. The book was supposed to be a dearly expected gift so it was a major disappointment. What was worse is that the same email address I used to contact them about my issue (provided by their site) kept sending me automated offers and notifications of sales instead of a response to my query. I’m very disappointed

I ordered two bundels of animated spellcards and when i got them only one was "broken". I wrote to the customer service and three days later they sent the one card for free.