Finematter Anmeldelser 

I had several pieces of jewellery repaired and replated with Finematter. It was an excellent experience! They had my jewellery back to me in less than a week and their pricing is affordable compared to other providers. I’ll definitely be back to have more jewellery repaired.

They kindly consulted me about the delivery and responded to my request.

Product is fine. Ordered the 10th for an expected delivery the 15th. Got delayed 3 times and received it the 24th.

I was thrilled with the service from Finematter jewellery services. My ring came back looking like brand new. I am now considering having a few other items replated . Service was quick, efficient and reliable. Definitely would recommend to anyone thinking about using this service.

My rings arrived today.They are beautiful and exactly what I wanted. Thank you! Now that I am no longer as big of a fan of rose gold im glad a service like yours is available to replate. Thank you!!! 🤍

I sent a very precious item to Finematter for replating - a religious talisman/pendant. They employed DHL to collect it as part of the service I paid them for - I received a label from them and had to take it to a DHL drop off point. DHL lost it. The customer service from Siobhan Callahan (their Chief Operating Officer!) was appalling. I havent received a sincere or heartfelt apology once. All her communication was robotic, mechanistic and cold. All rote responses. She would take weeks at a time to reply, usually only when I would follow up, constantly deflecting responsibility to DHL and their insurance process. I have no interest in DHL or their insurance process. I understand in a literal sense that the error was theirs - BUT - I didn’t employ DHL to do anything for me or chose them as a courier. I paid Finematter alone for a service not DHL. They have taken NO accountability for the fact that ultimately, my necklace was lost inside the care of their process. It took months and constant badgering to receive the pitiful offer of €166.04 compensation. Apparently this is deemed “the value it would cost to replace it”. What Finematter do not care about is that although I can literally purchase another of these. I cannot replace it. This talisman was imbued with blessings from my teacher and from sacred sites in Nepal and India I will never revisit. For them to suggest I can simply buy another is insulting - no different than if they lost a piece gifted to you by your dead husband or great grandmother and suggested that you could simply go and buy an identical chain or bracelet again at any shopping mall jewellers. It is impossible for me to convey how irreplaceable this specific piece was and it’s significance. Never did they ask ME to place value on my pendant before collecting it. They themselves have offered no compensation at all - they are only offering to pass on the small insurance amount from DHL. They place no value whatsoever on the sentimental and deeply personal nature of my piece. I have asked directly for an appropriate gesture of compensation and as of yet they have failed to extend anything. Siobhan simply keeps referring to their policies. This is a business that cares about small print - not about you or the item you entrust to them. I am devastated by the loss of this talisman, and am entirely shocked by Finematter’s absolute lack of care and accountability. I deeply regret placing my trust in this company. DO NOT SEND ANYTHING YOU VALUE TO THIS COMPANY.

I was looking for these earrings , and stumbled across this website that stocked the brand, the free shipping was the thing that got me to choose this website rather than the brands
It was so quick and came exactly when it said it was coming !

Customer service is fantastic. Always so helpful. The returns process is straight forward (jewellery bought online doesn’t always suit!).

Incredibly happy with my replating service. Easy shipping process and fast turn around- I got my pendant back a week after I sent it in. Highly recommend- beautiful way to preserve and revamp old jewelry. Great service and communication from the team!

I am leaving a review as a designer that was carried on the Finematter website. We have to pay a fee to be taken on the platform and in return we are promised that they will market our jewelry and take professional photos. I paid the fee in good faith and they never marketed my brand and only half of the photos were usable. They make money taking on as many designers as possible so beware. I pulled my collection from the platform. Also, they make small designers pay to be on it but big names don’t have to pay anything.

fast service, great pricing - thank you!

I had the best experience with Fine Matter. I recycled some old and broken jewelry and purchased some beautiful and affordable new earrings. Their customer service is amazing, and I love their focus on contemporary designers.

Great jewelry piece, fast delivery.

I sent a silver necklace for replating with gold, and it was done so quickly I'm very impressed not only with the speed of the service but also with the results! It looks amazing, as if it'd never been another colour before. I can not recommend them enough, thanks!

Customer service is very helpful and they have a great selection. They helped me get jewelry from one of their curated friends that was not available on their site but they were able to get it for me.

Great service

Excellent experience!
Wonderful selection, accurate product description, fast shipping and, especially, great customer support!
FM's customer care office closely monitored my order, since the very beginning when i submitted it, in order to accelerate timing and eliminate roadblocks.
Very happy about this journey.

great selection of high quality jewellery. useful and easy to navigate website

They did an EXCELLENT job with re-plating my beloved necklace.