Brilliant customer service. I made a mistake with a subscription, meaning I placed an extra order by accident, which I couldn’t afford at the time. I contacted via WhatsApp explaining my issue, got a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Super helpful! I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm real... Vis mer
Selskapet har svart
I’ve been a subscriber with FFS for a few years now, both for my own blades and my husband’s, and we’ve always been impressed with the quality and value. I also love treating myself to their skin... Vis mer
After Evri messed up the delivery, I contacted FFS via WhatsApp. They sorted out my order straight away and I received another one quickly. Very pleased.
Selskapet har svart
Informasjon om virksomheten
- Hårfjerning
- Leverandør av skjønnhetsprodukter
- Kosmetikk
- Kosmetikkbutikk
- Helse- og velværebutikk
- Butikk for toalettsaker
Skrevet av virksomheten
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Kontaktopplysninger
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Storbritannia
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Enestående
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service: even in busy season
These regular deliveries are so convenient, & when I did have an issue (courier company said a package was delivered when it hadn't been), I contacted Customer Services & Holly sorted out a replacement pack immediately. Really good service, I recommend FFS.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Bella, Thank you for your review. Really glad you are finding the deliveries convenient and that Holly could jump in and sort the courier issue straight away. Great to hear it was an easy fix. We appreciate the recommendation. If you ever need anything, we are here to help 💖✨Team ffs x
Amazingly helpful customer service
Amazingly helpful customer service. I’d accidentally renewed my subscription so I contacted them to cancel and they refunded me the full amount, I’d not even asked for that or expected it. Holly was so helpful. Genuinely one of the best companies I have dealt with.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey,Thank you for your review. Really glad Holly could get everything sorted and make the mix up an easy fix for you. Love hearing the experience felt above and beyond. If you ever need anything, we are right here to help 💖✨Team ffs x
Excellent!
Had a few things from here now all amazing!! But last package hasn’t arrived.. just messaged them through WhatsApp and had excellent customer service from Sarah, she dealt with it quickly
And has sent a replacement out straight away with a 2 day delivery slot!
Products are amazing!
Customer service is amazing!
Highly recommend!
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Hayley, thanks so much for your review. We're sorry to hear that your parcel didn't arrive but glad to hear that Sarah sorted it quickly. We're so happy to hear that you are loving the products too! Thanks again, Team FFS x
Sarah Baker at FFS was incredibly…
Sarah Baker at FFS was incredibly helpful in responding to an issue regarding the delivery of a purchase. She was incredibly efficient and a pleasure to liaise with. Thank you FFS for such a proactive and amenable approach. It is very much appreciated.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Caroline, thanks for leaving us a lovely review. We are so pleased to hear that Sarah could help get the delivery issue sorted. Thanks again for the kind words. Team FFS x
First class service
I received my order when I opened the it I noticed that gift box I ordered as a present had a different coloured razor to what I ordered in it, I got in contact with FFS what’s app to voice my issue. I got a reply almost instantly from Nikki who managed to sort out my problem pretty much instantly by offering to send me out the correct coloured razor. Normally I am not one to message about if I get the wrong thing (it’s a razor) but this was for and extra present for my partner and I he would have like the colour I got sent but he would be over the moon with it in the orange colour that I ordered. I am very grateful for how quick and easy it was dealt with. Thank you top class service !
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, thanks so much for leaving us a lovely review. We’re really sorry the gift box arrived with the wrong coloured razor. We are really happy to hear that Nikki was able to help and resolve this for you 😍. Really glad we could sort it quickly and keep things stress-free. Thanks again for the lovely feedback. Team FFS x
Don’t trust this company
Don’t trust this company. Look fantastic were offering a deal where you purchase a razor for the price of the postage. I requested to cancel the reoccurring subscription and cancel more razors being sent. My request was sent almost a week before I was due to receive the second batch of razors. Jessica Higgins in customer service kept fobbing off my requests to cancel the second order and said they “were looking into it” despite several chases they still sent the items and charged me. I was still receiving notification emails the order was being processed days after requesting to cancel.
Then I was passed to Holly who refused to refund me with a response of “once it’s in their system it’s too late” another fob off, a week’s notice shouldn’t be too late if they had actually acted on my initial request. The other option I’m offered is to return the item for a refund at my own expense for their error.
The razors aren’t anything special to be honest and they aren’t worth the money either. Which is why they have to scam you out of subscriptions because the products don’t sell themselves.
I can tell a lot of their reviews on here are fake too. Hopefully Trust pilot verifies these people have actually purchased something from them 😬
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Elizabeth, We’re sorry to hear you feel this way, but we do need to clarify a few points.
The Look Fantastic offer is a free trial, and this is stated clearly multiple times before checkout. It also requires customers to actively confirm they understand that a recurring subscription will follow, including ticking a box to accept the terms.
Our records show your second order was processed on 2 December. We received your first cancellation request on 4 December, after the order had already entered processing. At that stage, we were unable to stop it from being dispatched. This is why our team advised that the remaining option was a return for a refund, in line with our returns policy.
We appreciate that this was frustrating, but no charges were taken without consent, and the subscription terms were clearly presented at the point of purchase.
Regarding reviews, all Trustpilot reviews are left by real customers, and many are verified purchases. We’re proud of the feedback we receive and the community we’ve built.
We always aim to be fair, transparent, and helpful, and we stand by both our products and our processes. Thanks, FFS x
I had excellent customer service from…
I had excellent customer service from Holly, nothing was too much trouble for her, fantastic company 😊
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thank you so much for taking the time to leave this. We’re really glad Holly was able to help and make things easy for you. We’ll be sure to pass this on to her. It means a lot to us. Team FFS x
Great wax strips
These were sent as a Freebie which I wasn’t expecting, the size is perfect for my top lip making them easy to use and the wax grip is great. I’ll definately be recommending them to friends as well as purchasing them
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Caroline,Thank you for your review. Great to hear the freebie was a nice surprise and that the size and grip worked so well for you. Really glad they did the job. We appreciate the recommendation too. If you need anything, we are here to help 💖✨Team ffs x
A fabulous product with an even more…
A fabulous product with an even more fabulous customer service team. Holly sorted out my issue very quickly. Thanks FFS!!
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thank you for your review. Really glad the team could get things sorted and make it a friendly experience for you. If you ever need anything, we are here to help 💖✨Team ffs x
Horrendous customer service
Horrendous customer service. I had paused my subscription and suddenly was charged at 5am on a Sunday with no prior warning. I emailed immediately to cancel the order that had gone through without my consent and was told there is nothing they can do. Zero communication about my subscription restarting, just took my money! I was polite in asking for resolution but received generic responses once again stating that this they don't send reminder emails before an order is automatically placed. AVOID.
Usually customer service would be helpful in finding a resolution but not here.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hi Saskia, Thanks for taking the time to share your feedback. I’ve taken a proper look into your account to understand what happened.
The only correspondence we’ve ever received before your latest email was over four months ago, when you asked for your payment date to be changed. This was updated for you at the time. Since then, we’ve had no further messages from you and no changes were made to your subscription in the portal. All upcoming subscription dates and charges are always visible in your account. This is where you can pause, skip, change dates or cancel at any time. Because no adjustments were made, the renewal went ahead as scheduled. I understand this wasn’t what you expected and I’m sorry it caught you off guard. We’ll always help where we can, but in this case the order had already left our warehouse when you contacted us. That’s why we offered the next best solution, which is a full refund once the parcel is returned to us.
We’re here to support you and make your subscription as flexible as possible, and if you ever need help managing it, our team is only a message away. Thanks, FFS x
I had a code for money off and I had…
I had a code for money off and I had ordered without using the code (you know those days where your brain is just mush) I got in touch with customer service and they refunded the difference!I thought there no chance they will as it was my mistake!then I got an email saying they may be behind on deliveries,but it still arrive in the time frame stated,so you know they're working heard to get the orders out! FFS thank you so much for the customer service (Holly was on my whatsapp chat to FFS
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Kim, Thanks so much for your review. We are really glad we could sort the discount for you 😊. Great to hear your order arrived within the expected timeframe too. The team will be pleased to know their hard work is paying off. Holly will love the mention.
Thanks again for taking the time to share your experience. Thanks, FFS x
Another subscription lock in swiz
Another subscription lock in swiz, can't amend easily
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hi Loo, Thanks for sharing your feedback.
To clear this up, our Trial Kit is very clearly shown on the product page and throughout checkout as starting a recurring subscription. Before you pay, we explain that your order is part of an ongoing plan and show the date and amount of your next charge.
There is no lock in. You are not tied into a contract. You can manage everything yourself in your online account portal. That includes cancelling, pausing, skipping a box or changing how often you receive blades.
If you ever struggle to find something, our team can also help via email, WhatsApp or live chat and can action changes for you. Thanks, Team FFS x
Applied for ‘free’ product
Applied for ‘free’ product. Paid for delivery but inadvertently agreed to subscription service. Debited my account 2 weeks later and wanted to send products I didn’t want or need. Contacted through the WhatsApp service and emailed twice with no response at all. Noted they’d cancelled the payment but didn’t reply to my messages. I suspect this happens a lot. Eventually had an email 4 days later to say payment cancelled.
2. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, I’m really sorry for any confusion here. When you ordered your Trial Kit, the subscription details are shown clearly throughout the checkout, including that the first recurring charge happens 14 days after your initial order. We highlight this several times so everything is easy to understand before you complete the purchase.
I can see your payment was cancelled, but I’d like to look into the messages you mentioned because you should always receive a reply. Please confirm your details via the request so I can check what happened with your WhatsApp and email conversations. Thanks, FFS x
Prompt response
Prompt and correct response. Lovely attitude, super friendly.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Chris, Thank you for your review. Really glad the team could get things sorted quickly and make it a friendly experience for you. If you ever need anything, we are here to help ✨team ffs 💖
So I’ve been a subscriber for years
So I’ve been a subscriber for years - it’s cheap and convenient - and had an issue with an order. Spoke to Holly and she quickly noticed I had misspelt my email (doh!) and sorted it all out for me super quickly. Can’t fault FFS at all.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Jennie, Thank you for the review and for sticking with us for so long. We are really glad Holly could spot the mix up and get everything sorted for you so quickly. Love to hear it was an easy fix. If you ever need anything, we are always here 💖Team ffs ✨
Customer service is excellent
Customer service is excellent. I haven't received my product just yet, but the speed of messages and how friendly they were would make me order again.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Tess, Thank you for your review. We are really glad the team made a good first impression and kept things quick and friendly for you. Hope you love your order when it arrives. If you ever need anything, we are here to help. Team ffs 💖
Very sneaky on the subscription
Very sneaky on the subscription. Signed up for every 3 months so was very surprised to see 2 weeks after 1st I had been charged for next delivery... Which included things I didn't use or want. Very disappointing they sent it out even although I told them the items were of no use to me. Cost me £3 to return it. Who knows if and when I'll be refunded. Told them to cancel the subscription too. Just puts you off when you don't even get the chance to choose what's in your next delivery! *Thanks for your reply, it was clear enough thanks, blades would have been fine but you really should allow customers to choose what else they receive along with them. As I said I had no use for the other items.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Julie. Thank you for sharing this. I am sorry your subscription caught you off guard, that is never the experience we want for anyone.We do make it clear on the website before you proceed to payment that your next order will be charged 14 days after the trial set, as your trial set only comes with 1 blade, and this will not last till your next delivery in 3 months time.
Our plans can be fully managed from your account, including skipping or changing items, but I can see this has not come across clearly for you. I understand how frustrating that feels. Once your return reaches us, your refund will be processed and sent back to your original payment method. If you have already asked to cancel, we will make sure that is sorted too.
If you are unsure about anything or want us to check your refund status, just get in touch. We are here to help. Team ffs 💕
Great Customer Service
I had to contact FFS about my order, and Holly was absolutely amazing. She kept me completely up to date about my order and was so friendly and helpful. I haven't used the strips yet but I am looking forward to it.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thank you for your review. We are really glad Holly could look after you and keep you updated. She will be chuffed to hear this. Hope you love the strips when you try them. If you need anything, we are right here. Team ffs 💕
Amazing customer service
Amazing customer service-orders the trial pack however the razor handle wasn’t quite right for me as i found it too heavy- subscription was cancelled with ease they were very understanding. I then ordered a mystery bundle and a soap bundle as i still wanted to support a lovely business and when i was accidentally sent the mini mystery instead of the mega,i made holly aware and i immediately have two more items being dispatched out to me within minutes of letting them know. Brilliant customer service from her genuinely kind and helpful such a credit to the company. Will definitely be ordering again 💕
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey Ella,
Thank you so much for taking the time to share this. We are really glad the team could help you get everything sorted, and it is lovely to hear Holly made the mix up an easy fix. We appreciate the support more than you know. If you ever need anything at all, we are always here to help. Team ffs 💖
Good customer service
Very quick and helpful response to my query from Nikki. My issue has been resolved.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra FFS
Hey, Thank you for sharing your experience. Great to hear Nikki was able to jump in quickly and get everything sorted for you. If anything else pops up, we are here to help.Team ffs 💖
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