Fenton Anmeldelser 

Excellent service. Helped so much to have the ring made that my partner wanted

I absolutely love my emerald engagement ring from here, but have had problem after problem with it.

My partner put so much thought and effort into finding a good company and designing my ring. That makes it even sadder that I have had problem after problem with it. I feel bad even telling him now.

First, the emerald was misaligned so I had to send it back to have the prongs redone. Then the band snapped and I had to send it back again. This time they remade the whole ring saying there had been a manufacturing fault. Then when I received the new ring back it started to bend and make more of an oval shape. Now one of the diamonds is missing from the band. It’s meant to platinum so I don’t understand how.

I’m so careful with it - I take it off whenever I wash dishes, shower, sleep, exercise, do anything manual, go on holiday, etc. The customer service team has always been quite responsive, yet it makes me so sad that I’ve been this careful with it, missed out on wearing it a lot of the time, and still have had to deal with so many issues.

I’m actually quite shocked to see all five star reviews, I can’t believe I could be the only one having this experience.

Fenton & Co designed my dream bespoke engagement ring earlier this year & I couldn't recommend them enough. The service, communication, attention to detail & outstanding craftsmanship are truly wonderful. Very excited to have them design our wedding bands soon!

Great service from all the staff we contacted.
All very helpful and nothing was to much trouble.
Nice to know good customer service still exists.
We were delighted with the ring we purchased.

Everything was wonderful from start to finish. I am a very fussy person and the team had an immense about of patience with me. They were helpful, understanding and supportive. They wanted me to end up with exactly what I wanted. They didn't make me feel like I should just hurry up and choose or be pressured in to some i didnt want. They communicated beautifully thoroughout the process and provided fantastic images of the end product. I loved being part of the stone selection. Everything felt very personal and intimate. At the end of it all, the rings were absoloutely perfect. I cant thank you enough.

We did a lot of research into buying sustainable gemstones and Fenton popped up during this search a few years ago. I have followed them since, and love their ethos. The team was great during the physical appointment and answering all my questions. The communication from then on was also very timely. We got it delivered oversees and there was absolutely no problem in delivery and shipping. We ended up ordering our wedding bands from Fenton as well. When that needed resizing, and there was a quality issue that came up during the resizing process, Fenton was very professional and courteous to craft us a new ring at no extra cost. Absolutely loved my experience with them and will recommend them to my network.

Throughout the whole process, the Fenton team were extremely helpful. The constant communication was appreciated and I’d like to thank them for guaranteeing my ring would be made and ready for my holiday, so I could take it with me for the proposal.

Very pleased with the ring for my wife’s 50th birthday. All the staff at Fenton were very helpful throughout, including meeting to discuss what we wanted and to look at options. We decided on a Garnet cushion ring, which turned out perfect with a beautiful stone, selected by the team. We were provided with photos and videos to make sure we were happy before the stone was set.
If you’re looking for a bespoke piece of jewellery with a personal touch, then I would highly recommend. Thanks again to the team at Fenton.

Meg and the whole Fenton were amazing from start to finish. Felt so involved throughout the whole process of our bespoke ring 💍 that it is perfect and beyond what I imagined. Received in time for my next planned timeline. Quality is high end. Couldn’t be happier for our moment and helped every step with Fenton. Ethical and quality at the heart. Thank you Fenton

We had a wonderful experience purchasing our wedding bands with Fenton. Ingrid was incredibly detail-oriented and took the time to guide us through different options, making sure we found exactly what we wanted. Her expertise and patience made the whole process enjoyable and stress-free. Highly recommend!

Couldn't have been better!
From first trying on engagement ring styles, to experimenting with designs the team were so helpful and understanding. I felt so reassured in delivery time, with a team member reaching out to me before I ever felt the need to contact them, to reassure me that the ring would be with me in time for my planned proposal. Such a smooth and enjoyable process throughout and the ring really is the nicest I have ever seen - couldn't say a single bad word.

The Fenton team were helpful, responsive and extremely easy to deal with during the full process of ordering my partners engagement ring and our wedding bands.

My wedding band is a bespoke design and throughout the designing process, rendering etc. nothing was too much trouble and it’s perfect.

10/10, would always recommend Fenton.

Really pleased with the engagement ring I purchased, good customer service.

Cannot speak more highly of fenton. From start to finish (including enquiries 3 years later) was customer service top notch. Beautiful ring. The person that assisted me with the selection was so helpful and actually recommended the cheaper ring because she thought it suited my wife better. Brilliant. Please use

I ordered a bespoke wedding ring from Fenton and have had an amazing experience. The ring is absolutely stunning and made beautifully. The whole bespoke process was a breeze and easy to navigate from the speed in their response to having video calls to ensure everything was perfect size wise. I had it resized slightly larger recently and that process was easy and incredibly quick compared to other jewellers where I’ve not had the best experience. Thank you for everything!

I had been looking for a largish square-cut ruby for about 7 years. I thought that I had found one in NYC, but it turned out to be mostly glass!

On a trip to London last summer (I'm from USA), I spent several hours in Hatton Garden looking for a ruby. Nothing was quite right. Then, I found Fenton's website and saw the perfect stone. It was easy to make an appointment online, and the staff was wonderful. They sized it for me and shipped it very soon. They even inscribed it "London 2024," so it's a precious reminder of that trip. I was able to split payments over several months without interest.

I love London so much I'm moving there part time. I hope to be a regular at Fenton's!

Fenton, Allegra and team were extremely helpful throughout my process of buying an engagement ring. I had a rough idea of what I wanted and they did a great job at bringing the ideas to life and giving me multiple options. Very responsive over email and made what could be a very stressful process, very much not. Wouldn't hesitate to recommend. The resizing process was quick and easy also!

Bought a beautiful engagement ring from Fenton and Ingrid from their concierge service was very helpful throughout. Highly recommended

Great communication, value for money, couldn’t ask for better

Thank you to all the team at Fenton for their guidance, prompt communication and enthusiasm. The earrings are beautiful and very much appreciated.