Answered pre-order queries swiftly. Easy order process and very quick delivery. The furniture is fabulous and it's finished off our new garden room.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The furniture set is wonderful, just as advertised, sturdy but light and pretty straightforward to put together. It was a pre-order and arrived within the designated time frame. It looks and feels lik... Vis mer
Excellent company. Easy to use website very simple with good illustrations. Order placed and received it very promptly on Sunday morning 5 days after the order was placed. Delivery chaps were also e... Vis mer
I didn’t leave a review when I bought my sofa around 7 or 8 years ago, but have been sat in my garden today, thinking about it being the best garden purchase I’ve ever made. It’s out in all weathers (... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.
Kontaktopplysninger
Unit 16, Bentley Trading Industrial Estate, Bentley Lane, Walsall, WS2 8TL, WS2 8TL, Walsall, Storbritannia
- 01922 214 994
- enquiries@featuredeco.co.uk
- www.featuredeco.co.uk
4,9
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Luxurious quality furniture
We visited the Walsall showroom and were really impressed with the quality of the furniture. We bought the Hampstead 11 piece set and love the versatility of the modular pieces. It's so comfortable and feels luxurious. Delivery was 3 days after we purchased and we couldn't be happier!
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Helen,
Thank you so much for your lovely feedback! We’re thrilled to hear that you had a great experience visiting our Walsall showroom and that the Hampstead 11-piece set has exceeded your expectations.
It’s wonderful to know you’re enjoying the comfort and versatility of the modular design, and that delivery was quick too! We hope your new set brings many relaxing moments in the garden.
If you ever need anything, we’re just a message away. Thank you again for choosing featureDECO!
Kindest regards,
featureDECO Team
Great quality garden furniture
Great quality garden furniture set and good experience in purchase and delivery.
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Vinod,
Thank you for your kind words!
We’re so pleased to hear you had a great experience with your purchase and delivery. The Fulham 8PC Corner Sofa Set is a fantastic choice, as it has been one of our popular set since launching this, and we’re glad it met your expectations in both quality and service.
We hope you're enjoying your new setup, perfect for relaxing and entertaining around the firepit! If you ever need anything else, feel free to reach out with one of our customer service team and they will be happy to assist you again.
Kindest regards,
featureDECO Team
Returning customer after 10 years
I purchased a dining table set 10 years ago, which is still in excellent condition. So it was an obvious choice for me to buy again. The conversation set is comfortable, with good depth cushions that you can’t get on other products. It is solid and clearly hard wearing. Order was handled quickly and delivered by the end of the week.
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Helen,
Thank you so much for your continued trust in featureDECO. It's always a pleasure to welcome back returning customers! We're thrilled to hear your original Rattan Cube Set from 2014 is still in excellent condition after 10 years, what a fantastic testament to its durability.
We're equally delighted that you're enjoying your new Ludlow 4PC Aluminium Conversation Sofa Set with Waterproof Cushions. The aluminium frame paired with deep, comfortable cushions is designed for both style and longevity, and we're glad to hear it's living up to expectations.
Thank you again for your kind words and support. If you need anything else, our customer service team is just a message away!
Kindest regards,
featureDECO Team
Brilliant Garden Furniture
Love the furniture I bought. Such helpful Customer service. Couldn’t do enough for you. Furniture is great quality. Quick delivery. Would definitely recommend,
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Michelle,
Thank you so much for your wonderful review! We're so pleased to hear that you love your new Hampton 5PC Aluminium L-Shape Corner Sofa Set. It’s great to know that both the quality of the furniture and the service you received met your expectations.
We’re always happy to help and truly appreciate your kind words and recommendation. If you need anything else, our customer service team is just a message away!
Kindest regards,
featureDECO Team
Fabulous service and quality
Firstly we did a great deal of researching before opting to buy featuredeco. We felt very reassured by their no quibble returns guarantee. We couldn’t be happier with the communication, the service and the product itself. We purchased a large corner sofa and the cushions are so deep and comfortable. The furniture is quality and we were really pleased given the cost compared to other companies. Delivery was quick and even though we had one small issue with a table part- this was dealt with extremely efficiently. We would definitely purchase from here again.
29. mai 2025
Anmeldelse skrevet uten oppfordring
Helpful & personal customer service.
Had a few problems with the credit card company when paying - not this company's fault. They were on the ball, patient and very attentive but most of all, held the stock for my order until I finally sorted the problem with my card provider. Great quality and excellent value for money. Unfortunately a table was damaged in transit (these things happen) and again it was dealt with swiftly and professionally - super quick response to my photos of packaging and damage. Accepted responsibility and checking out a solution. Would recommend this company 100%. Their attention to customer service and decision making could teach the 'Big retailers' a thing or two. Thanks to the lovely staff I interacted with.
29. mai 2025
Anmeldelse skrevet uten oppfordring
5* all round
Excellent customer service from everyone I spoke to. From delivery to aftersales. The product is excellent too, lots of compliments on our new garden furniture from our family and friends.
25. april 2025
Anmeldelse skrevet uten oppfordring
Very happy
Ordered and corner sofa and table was delivered when we expected. One leg missing when we put it together. Customer Service were excellent got it sent out straight away. All good with our new sofa, very different to what you see in shops. Would have been a 5*if there wasn't for missing part.
15. mai 2025
Anmeldelse skrevet uten oppfordring
I am looking to make a purchase from…
Company are very busy with orders so expect delays in their response and their are only two office stay
When they do get in touch they are very helpful and polite.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Charlotte,
Thanks for your review, and we’re sorry to hear about your experience.
Just to clarify, your first email came in on Wednesday 21st May at 16:47, just before we closed at 5pm. As a small team, we aim to reply within 48 working hours (Monday–Friday, 9am–5pm), and we responded the next working day on Thursday 22nd May at 13:26.
You also messaged our marketing team on Facebook on Thursday at 11:31, which was replied to by 12:24, and we followed up with a phone call later that afternoon to assist further.
Regarding the phone number — you mentioned calling an 0845 number found via Bing. We’ve checked all our official listings and can confirm that our only number is 01922 214 994, which has been in use for over 20 years. This number is listed on our website, our Google business profile, and all advertising. Google also verifies this with us directly to ensure it's always up to date.
We reviewed our phone records and couldn’t find the number you provided in your email, so it’s possible the number dialled wasn’t connected to us. It may have been a different company with a similar name or offering, which understandably can cause confusion as some customers also said they quickly done search on was actually from another company.
We hope this clears things up, and we're always here if you need anything further.
Kindest regards,
featureDECO Team
Absolutely amazing furniture at half…
Absolutely amazing furniture at half the price. The customer service was brilliant.
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Jessica,
Good afternoon!
Thank you for your review!
We are glad you are happy with the service and your purchase. We hope you will enjoy your furniture when the weather is also a bit better.
Should you require any further assistance please do not hesitate to reach out and one of our customer service team will be happy to assist you.
Kindest regards,
featureDECO Team
This is my second purchase for Garden…
This is my second purchase for Garden furniture from
feature Deco highly recommend them. My first suite was 10 years ago which i have now passed to my daughter as wanted a change.
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Caroline,
Good afternoon!
Thank you for your review.
Thank you so much for your continued support and for sharing your experience! It’s amazing to hear that your first set lasted 10 years and is still going strong with your daughter. We’re honoured to be your choice again for garden furniture, and we truly appreciate your recommendation.
If you ever need anything or have any questions, we’re always here to help. Enjoy your new set!
Kindest regards,
featureDECO
Garden Furniture Bought, Wonderful Experience
We purchased some garden furniture last month. I was very pleased with their service.
I asked a few questions before hand, as I was not able to go to the store in person, these were answered by an in-store person, answers came with photos of the items to help answer the question and clarified questions when I went back.
Delivery was within the timeline and the delivery company they used were informative and kept me up to date.
Furniture was packaged sufficiently and we were able to put it together with little issues.
We had an issue with the pneumatics on the table, but email was picked up quickly, processed kindly, calmly and quickly. It was resolved to our satisifaction.
We have ordered items over the years from many online businesses, asking questions or sharing concerns not being responded to. I was very happy we chose to buy from FeatureDeco, it was a refreshingly positive experience and would recommend them.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Susannah,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly delighted to hear that you had a positive and smooth experience from start to finish, from the initial enquiries to delivery and aftercare.
It’s great to know that our team was able to assist you clearly, even remotely, and that the photos helped with your decision. We're also pleased that any issues were resolved quickly and kindly, just as it should be.
Your feedback means a lot to us, especially knowing you've had mixed experiences elsewhere. We're so glad you chose featureDECO, and we truly appreciate your recommendation.
If there’s anything you need in the future, we’re always here to help.
Kindest regards,
featureDECO
Fabulous Garden Furniture
I was recommended Feature Deco by a couple of friends who had already bought their products. I’m really happy with my purchase I bought the Manchester 7 seater corner set and at the time of ordering I got two free footstools! The product is really good quality So easy to order and super quick delivery. I had a phone call after placing the order to confirm a convenient date for delivery. The driver was really helpful and so nice when he arrived with the furniture I would definitely recommend this company if you’re looking for your next purchase for the garden 😊
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Louise,
Thank you so much for your lovely review! We're delighted to hear that your friends recommended us and that you're really happy with your Manchester 7 Seater Corner Set, especially with the promotional footstools!
It’s great to know the ordering process was easy, the delivery was quick, and that our team was helpful throughout, from the confirmation call to the friendly driver on the day. Your kind words and recommendation truly mean a lot to us.
We hope you enjoy your new garden setup, and if you ever need anything else, feel free to get in touch 😊
Kindest regards,
featureDECO
furniture made by hand???
furniture made by hand, but no attention to details. screw sticking out. one leg is faulty
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra featureDECO - Est. 2005
Hi Liutauras,
Thank you for your feedback.
We are sorry to hear about the issue you have faced.
All rattan products are hand-woven, and we understand there may sometimes be quality concerns. Would it be possible to send our customer service team an email? They haven’t received any report or images following delivery, so if you could kindly email us with more details, they will be happy to look into this and assist you further.
Please kindly contact them, quoting your order number using the contact form link below, so they can find you on the system.
https://www.featuredeco.co.uk/contact
Kind regards,
featureDECO Team
Perfect furniture
Amazing delivery and product first class the whole experience was amazing
17. april 2025
Anmeldelse skrevet uten oppfordring
Great experience from viewing in the…
Great experience from viewing in the showroom to delivering ahead of expected ETA. Wouldn’t hesitate to recommend.
1. april 2025
Anmeldelse skrevet uten oppfordring
Top quality Dartmouth Sofa set
After considerable research we ordered the Dartmouth corner sofa set and were not disappointed with our choice.
Quality of the metal and wood frame was excellent, the cushions and covers very comfortable; overall great value for money.
First addition to our newly built summer house and a great purchase.
16. april 2025
Anmeldelse skrevet uten oppfordring
Love my new garden furniture
Love my new garden furniture, having bought a smaller set in the past i knew the quality was great but my new one is even better. Easy ordering process and delivery.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Stylish sturdy modern furniture.
I'd had my eye on the Kingswinford 4 piece conversation set since last year. In February we made the short trip to the showroom to check the quality and colour etc (I am very fussy) It was stylish and just what we wanted.
Our furniture arrived in late March, it was easy to fit together, very well made and excellent quality. Absolutely over the moon with it. I just need a nice sunny day so I can sit out and enjoy it now.
Customer service were also excellent regarding my enquiries etc
One very happy customer.
16. april 2025
Anmeldelse skrevet uten oppfordring
Lovely furniture
Lovely furniture and came really well packed. Looks fab!!
16. april 2025
Anmeldelse skrevet uten oppfordring
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