We have just purchased our 3rd mattress in 28 years from F+B as the quality and service is always excellent. Sarah who assisted us this time was great, being v patient and v helpful while we tried... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The team who came to install the beds were exceptional- Knight and his colleague. Please pass on to their manager that they were polite, efficient and very helpful. They left the house immaculate afte... Vis mer
Absolutely beautiful bed. Sturdy and expensive looking. A couple of minor scratches, (in areas not visible once the bed was assembled), has not diminished the look. Matching it with a Silentn... Vis mer
Firstly the bed quality is amazing and exactly how advertised. Secondly, we were moving house and asked for the delivery to be delayed for our moving in date. The bed arrived on time and was super sim... Vis mer
Informasjon om virksomheten
Om Feather & Black
Skrevet av virksomheten
We believe that beautiful furniture is an investment for lifetime pleasure, and that the best mattresses are handmade and filled with natural materials. In everything we do, we strive to do the right things for our customers, suppliers, team, and the planet. Our customers praise our quality, our designs, and our passionate team.
Through our parent company, Dreams, we offer free room of choice delivery, a 100 night comfort guarantee, and a choice of payment options.
Kontaktopplysninger
15% Off
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Gizem number one
I would like to express my sincere appreciation for the outstanding service we received from Gizem. We visited several stores from the same chain before, and unfortunately, our experience was consistently disappointing—staff were unhelpful, unprofessional, and quick to say that things “couldn’t be done.”
Everything changed when we met Gizem. From the very beginning, she was incredibly attentive, patient, and solution-oriented. Instead of focusing on limitations, she went above and beyond to find ways to help us with everything we needed—from choosing the right mattress to selecting the perfect pillows and more.
Her professionalism, positive attitude, and willingness to make things happen truly stood out. She didn’t just do her job—she created a completely different experience for us, one that felt personal, smooth, and genuinely enjoyable.
Gizem is a true asset to your team, and thanks to her, we left not only satisfied with our purchase but also impressed by the level of service we received. She turned what had been a frustrating process into a memorable and positive one.
Sarah in Milton Keynes was fantastic
Sarah in Milton Keynes was fantastic - this kind of old fashioned customer focussed service is rare, and it made the shopping experience such a pleasure. I've already recommended the MK store based on my interaction with Sarah alone. Thank you !
Bruker kanskje KI til å svareVis mer
Shocking after sales and delivery
It’s a shame the delivery people didn’t do what it says in this email ,
Door step only delivery they said and left it inside back door , we had to get next door neighbour to help get it upstairs as I’m disabled,
not very good delivery service at all .And spoke to a lad in customer services after a 20min wait ,just to be basically told I’m a liar and couldn’t do anything to help, total waste of time him been on customer services he was the most unhelpful customer services agent I have ever dealt with

Svar fra Feather & Black
Joshua knew the product range
Joshua knew the product range. He was very helpful and informative. Bedding has now arrived and is great.
Brilliant cheeerful team arrived with…
Brilliant cheeerful team arrived with bed frame... and disposed of old bed frame and mattress - superking and heavy! - without any issue.
Tricia at F&B was super helpful and couldn't have done more. The whole team were really great.
Very pleased would recommend.
The lady in the shop was really helpful…
The lady in the shop was really helpful when assisting us in picking a new bed. Would recommend to use this shop.
Excellent range of quality products
Excellent range of quality products at reasonable prices. Extremely pleased with the wrought iron bed frame we purchased for a guest room. Well made and sturdy. Certainly looks like it will last a lifetime!
Great Oliver bed
Great Oliver bed, loving the Coral colour, I’m really pleased with this purchase.
Delighted with my new bed from Feather…
Delighted with my new bed from Feather & Black! Excellent quality and looks fantastic.
The delivery team were brilliant. Very professional, friendly and efficient. They handled everything with care and made the whole process effortless.
Great product, even better service.
Delivered on time and efficiently
They kept us updated on delivery times. Delivery people were very good in taking away the old mattress and unwrapping the new one carefully. A bag for the old mattress didn't arrive until afterwards but the delivery men wrapped the old one in the wrapping for the new one and taped it all up securely. Very efficient.
The two delivery drivers were…
The two delivery drivers were excellent! They unpacked, assembled the bed, and took the rubbish away. Extremely polite and conscientious about covering their shoes to protect my carpet, and very careful when moving the bed upstairs. They phoned to say they were on their way and gave a 15 minute update before they got to us. Thank you.
Adien, Stuart & Tod were a profession Team
The Delivery team were helpful, wore Overshoes the guys Adien, Stuart, Tod were friendly and took the items to the Bedroom, they kept me informed on route and were perfectly on time.
Left me instructions information overall excellent
Super helpful
A problem occurred on the morning of delivery, but this was resolved quickly an effectively by customer services and the delivery drivers. They did what was necessary to ensure a happy customer.
A welcoming and friendly atmosphere
A welcoming and friendly atmosphere. Staff knowledgeable but not pushy. Gave us space and time to consider our selection. Explained the difference between different make ups of the mattress. An easy and efficient order process.
Great service, third purchase
Excellent service and advice from Jasmine when choosing our new bedstead. This is the third bed we have purchased from feather & Black as we like the designs and the quality of materials. 4 stars given as some items I was interested were not in stock.
Great experience
Great experience. Don’t think I have met a more helpful salesperson. Very friendly great knowledge and left with a new bed. Thank you
Beautiful product
I visited the Watford store, they had just had new product set up. The store was very inspiring. I could of bought the whole shop! My purchase was polite, efficient & the staff were extremely knowledgeable.
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