Family Building Society Anmeldelser 

Your service is friendly,helpful, the young man i had dealings with was absolutely first class. It is nice to speak to a person that can answer all your questions fully recommend this company With regards Denise Denman

Impressively patient and helpful staff members. I have only had to call twice but each time the staff have been excellent and helped me sort out some complicated issues with obvious competence and helpful attitudes. Today I was helped by Messiah.

Amazing customer service as always. Five stars

Always good rates, always friendly. And today Alfie Lander was very helpful.

The patience of Rebecca was outstanding. The application process for joining the Family Building Society proved to be one of the most complex - but will be worth it in the end! Great telephone service - and actually being able to speak to a person, is a great bonus and avoiding any engagement with 'bots' is even better...

My sincere thanks to Sarah-Jane; a very personable lady who helped me with a problem that I was having with Family Building society website. After going through essential security questions I was patiently talked through the correct procedure.
Again, my sincere thanks!

I have found them excellent for their Savings and ISA Tracker Accounts - I would recommend these accounts to anyone

I have been very reassured to hear that the destination account for any funds cannot be easily changed so there is a double level of security

Excellent customer service representative

Quick and speedy response to telephone enquiry.

Very helpful and efficient staff and good rates of interest. Saniya Banerjee was most hepful,

I needed to move money to my current account and wasn’t sure how the system worked. I spoke with Vandella who was very helpful she was very knowledgeable, polite , courteous and user friendly. Just one phone call all and she carried out exactly what I needed. I would definitely recommend family BS
Thank you.

Alfie was very helpful. He resolved my doubts and took the trouble to call me back when the line dropped. My experience with the Family Building Society has always been positive.

I always find F.B.S.very helpfull when I need to contact them,and today was no exception with young man I dealt with was very helpfull!

V helpful, responsive customer telephone service

I am a new customer wanting to open an account. I don’t always find it easy doing theings on line, but the member of staff I spoke to couldn’t have been more helpful and patient talking it through with me.

Katherine was very knowledgeable and helpful in answering my questions. She put my mind to rest on the queries that I had and explained how things worked with my mortgage payments.

Lisa was a fantastic customer service representative.

Today I spoke with Alfie. An articulate, calm and professional member of the Family Building Society. Did what I asked, was very pleased

Telephone call answered promptly by Alfie who clarified my question clearly, concisely and helpfully..

As I am an elderly person who sometimes finds the internet account difficult the Family Building Society are always helpful when I contact them by 'phone and sort my queries and problems out very quickly, this morning a gentleman called Alfie Lander was a good example of this.