Factory Direct Flooring Ltd Anmeldelser 

2 308
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Easy to navigate website. Plenty of different choices of flooring available, in LVT or laminate. Very eady to order, no issues, and delivered to my chosen address promptly. Kept updated with order an... Vis mer

Vurdert til 5 av 5 stjerner

Excellent service samples arrived in no time at all really liked the grey but just felt that the seven mil thickness was not quite enough. And looking through your selection you don’t seem to have the... Vis mer

Vurdert til 3 av 5 stjerner

After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Gulvbeleggbutikk
  2. også i
  3. Gulvlegger
  4. Oppussingsforretning
  5. Tre- og laminatgulvleverandør

Skrevet av virksomheten

The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

2k anmeldelser

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951 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

I have found the perfect flooring

I have found the perfect flooring, samples were a massive help ans so quick

19. august 2026
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Cassandra Hearn,

We're so pleased to hear that you found the perfect flooring and that our samples were a massive help and arrived so quickly! Thank you for your positive feedback.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

We are very happy with the wood

We are very happy with the wood

18. august 2026
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Michael Drobnyj,

We are so happy to hear you are pleased with the wood! Thank you for sharing your positive feedback with us.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Super quick delivery of free samples

Super quick delivery of free samples

18. august 2026
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Lisa Fisher,

We're so pleased to hear that your free samples were delivered super quickly! Thank you for sharing your positive experience with us.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Free delivery on samples which arrived…

Free delivery on samples which arrived in good time

17. august 2026
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stephen tasker,

We're so pleased to hear that your samples arrived promptly and that you appreciated the free delivery. Thank you for your positive feedback!

Factory Direct Flooring Ltd

Vurdert til 3 av 5 stjerner

Product is great

Product is great, samples arrived very promptly. Looked at ordering next day and the product has gone up by over £5 a sqm. So we haven't placed the order.

17. august 2026
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Jonathan Fowler,

We appreciate you sharing your experience. We understand your disappointment regarding the price change after the promotion had ended. We are happy to honour the sale price, and would have done so had you contacted us at the time. Please give us a call if you still wish to place your order.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Very quick and helpful response to my…

Very quick and helpful response to my initial query, good price and really pleased with the product

14. juli 2026
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customer,

We're delighted to hear about your positive experience with our prompt and helpful response to your initial inquiry. We're also thrilled that you found our pricing good and are very pleased with the product!

Factory Direct Flooring Ltd

Vurdert til 4 av 5 stjerner

Bathroom flooring.

To have the choice of samples delivered to me so I could see the colours and textures and compare in the room the flooring was going in.
Fast and free delivery.
Regretfully neither colour sample will be suitable in the room.

17. august 2026
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K Knight,

We appreciate your positive feedback regarding our sample service and prompt delivery. We understand that finding the perfect match can be challenging, and we're sorry to hear that the samples didn't quite suit your room. We hope our selection still helped with your decision-making process.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Fast delivery of samples

Quick response to sample request. Decent sized samples. 😊

17. august 2026
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customer,

We're happy to hear our sample request process was efficient and that the sample sizes met your expectations. Thank you for your positive feedback!

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Quick service

Quick service, ordered 2 samples, out of the 2 luxor was the best but not colour I thought it was
Thanks

17. august 2026
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Jenny Croft,

We appreciate your feedback on our quick service. We understand the color of the Luxor sample wasn't quite what you expected, and we're always working to improve our product representations.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Factory Direct Flooring gave me advice…

Factory Direct Flooring gave me advice that I was wrongly ordering underlay that wasn't necessary. Having spoken to them they advised that my whole order of flooring was unsuitable for my not flat subfloor. It seems they would rather loose a sale than sell an unsuitable product, my refund came within 2 days and will definitely give them my business when I get my subfloor sorted.

10. august 2026
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John G,

We are so glad to hear that our team provided you with helpful and honest advice regarding your flooring order. We always aim to ensure our customers receive the most suitable products for their needs, even if it means advising against a sale. We truly appreciate your understanding and look forward to assisting you once your subfloor is ready. Thank you for your kind words and positive feedback!

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Delivered on time

Delivered on time. With care

13. juli 2026
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Samuel Thompson,

We are so pleased to hear that your delivery arrived on time and with care. Thank you for sharing your positive experience with us!

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Quick service

I ordered samples and they arrived very quickly

15. juni 2026
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Mary Willmott,

We're delighted to hear that your samples arrived so quickly! Thank you for sharing your positive experience with us.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Good quality samples

Nice samples which were delivered quickly.

12. mars 2026
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Cheryl L,

We're so pleased to hear that you enjoyed the samples and that they arrived quickly! Thank you for sharing your positive experience with us.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

The sales person was really helpful and…

The sales person was really helpful and responsive

13. august 2026
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Jill Breingan,

We're so happy to hear our salesperson provided you with such helpful and responsive service! We truly appreciate your kind words.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

ordering was simple and product arrived…

ordering was simple and product arrived as expected

13. august 2026
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Kerry Glyn-Bristow,

We're so pleased to hear that your ordering process was simple and that your product arrived exactly as you expected. Thank you for sharing your positive feedback!

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Fast efficient service.

Great website easy to use samples came very fast I don’t need to replace the flooring in my rental this time but have saved the samples for when I do as they are just what I want at a good price👍🏻

10. august 2026
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Neil Traill,

We're delighted to hear you found our website easy to use and that your samples arrived so quickly! It's wonderful to know you've saved them for future use and that they are exactly what you're looking for at a great price.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Ordered several samples which arrived…

Ordered several samples which arrived quickly

11. august 2026
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Sally S,

We are delighted to hear that your sample order arrived quickly. Thank you for sharing your positive experience with us.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

All good fast delivery

All good fast delivery

11. august 2026
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Valued Customer,

We're so glad to hear that your delivery was fast and that everything was good! We appreciate your positive feedback.

Factory Direct Flooring Ltd

Vurdert til 3 av 5 stjerner

I hate to be negative but the sample…

I hate to be negative but the sample you sent me was uneven. It was undulating. Over a large area it would be awful.

11. august 2026
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Patricia,

We appreciate you sharing your feedback about the sample. We understand your concern regarding the unevenness and how that would impact a larger area. We are reviewing our sampling process to prevent this from happening again.

Factory Direct Flooring Ltd

Vurdert til 5 av 5 stjerner

Very quick response to my enquiry and…

Very quick response to my enquiry and sent samples.

11. august 2026
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Blanche,

We're so glad we could assist you quickly and provide samples. Thank you for your kind words!

Factory Direct Flooring Ltd

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