Exped Anmeldelser 

Matte schien bei Erhalt einwandfrei, jedoch hat sich später, bei erster Übernachtung,eine Undichtigkeit der linken Kammer gezeigt. Nutzung erfolgte in einem neuen Zelt in sauberer Umgebung. Die Matte konnte deshalb nur 2 Nächte genutzt werden. Exped behauptet, das sei kein Gartantiefall, ich soll "aus Kulanz" eine reparierte Matte zurückerhalten. Ich habe für einwandfreie Neuware bezahlt, stattdessen mangelhafte Ware erhalten.

We bought 2 Synmat mummystyle Hyperlite LW mats in 2016 for cycling holidays; one blew 2 baffles after 2 years(8weeks of use) because of delamination(we're not the only one with this problem so I saw online) but within warranty so Exped replaced with no questions asked. Great service! We sold the 2nd math, we bought also in 2016, because we wouldn't take any risk with this badge of mats and bought a Therm-a-rest NeoAir. The under warranty replaced mat blew a baffle agin in 2018. Seemed that the replaced mat had exactly the same batch number! It seemed that they replaced the blown mat for one with exactly the same batch number and flaws? Contacted the Dutch importer who directly admitted that this kind af failure is not because of normal use(what caused it is up to today still not clear, but it's no rocket science to figure out was causes delamination.....if normal use is not he cause) and that the mat is out of warranty because the original purchase date is the start from your 5 year warranty. Repairing was not possible.....very sustainable....NOT. We used the math for about 65 nights over a period of 3,5 years until it blew a baffle. So we're stuck with a reasonably new and € 180,- mat with a blown baffle and an importer and dealer who stand their ground of a well know (fabrication?) problem. They offered us an outdated model blanket style mat for € 75.........We bought mummy style for a special reason! So, we didn't accept their offer. Long story short; Exped lost a client, my dealer lost a client and we bought another Therm-a-rest NeoAir.....with a lifetime warranty. My advice; If you want and expensive and super light sleeping mat? Just be on the safe side; stay away from Exped or other laminated baffled mats and go for something like a NeoAir with lifetime warranty and no baffles. Nothing is more annoying than a bad night sleep when you're out camping in the middle of nowhere on a (cycling) holiday.

I bought a downmat hl winter mw mat from them that I stored in the package for about half a year. When I opened it in the middle of the winter out in the wilderness, there was a hole in it. I fixed the whole in order to be able to stay the night. Afterwards, I contacted the reseller regarding this and sent back the product.

The end-result was that they notified me that they test all products before they leave the factory. Therefore, this must be caused by myself.

With other words, all product errors are caused by the customers and warranty is not valid. Be careful with this company's products.