Exascale Anmeldelser 

103
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside cru... Vis mer

Vurdert til 1 av 5 stjerner

Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... Vis mer

Vurdert til 5 av 5 stjerner

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Vis mer

Informasjon om virksomheten

  1. Nettleverandør

Skrevet av virksomheten

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

103 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 33 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(103)

15 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Recently upgraded to the new Nokia wifi…

Recently upgraded to the new Nokia wifi 6 with the fiber 500.. the coverage is brilliant, reaching all the way to my decking at the bottom of the garden.
Having wifi that has never dropped in two years is brilliant..
Carnt rate these guys enough..

18. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Really can’t fault this company

Really can’t fault this company.
The install team went above and beyond to connect me. Very neat and tidy. And truly helpful guys.
The wifi is so much better than virgin who I put up with for far to long.

14. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Exascale have been fantastic

Exascale have been fantastic. From initial contact, through the highly efficient ordering process, to the neat installation from the extremely friendly and helpful engineers. I had a little niggle after first set up, but had a resolution through that same evening (quick power cycle, when in doubt turn it off and on again!).
We were on Virgin before and regularly had downtime and problems with the wifi. But the quality of service from Exascale is impeccable. No downtime yet 5 months in, and the wifi signal is much stronger through the house.
The price for the speed is also much better than we were paying Virgin, plus we get the same speed uploading as we do downloading, where as Virgin’s upload speed was only 20% of the maximum download speed.
Would highly recommend Exascale to anyone!

8. januar 2022
Vurdert til 3 av 5 stjerner

The two blokes who installed the fibre…

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside crumbled. Rather than put on some kind of cement to cover it up they put on a brownish/redish silicone which doesn't match to the brick colour. Furthermore whilst inside and deciding where to drill out from, he left a drill mark dent on the interior wall then choose another spot to drill out from. This will require a little plaster and paint which I don't have. The fibre itself has stayed stable and quick.

22. september 2021
Vurdert til 5 av 5 stjerner

I have to say that the service I have…

I have to say that the service I have received from Exascale has been excellent. I look forward to a long relationship with them. The pricing was good and the service was second to none.

22. juni 2021
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Svar fra Exascale

Great to hear you’re enjoying your Exascale service! We look forward to providing you service for many years to come.

Vurdert til 5 av 5 stjerner

Tom at Exascale has been awesome in…

Tom at Exascale has been awesome in helping me get my business the leased line it required. He provided the best quote and best customer service. It has been a long process, it always is when civils and the incumbents are involved. But every step of the way Tom has been quick to update me and push for updates on roadworks and provisioning of the leased line. Now it is up and working I have tested 948Mbps download and 948Mbps upload with 6ms latency. I'm a very happy customer and would highly recommend and use Exascale again.

20. juni 2021
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Svar fra Exascale

Thank you for the glowing feedback Tim, and choosing Exascale for your business leased line requirements.

Vurdert til 5 av 5 stjerner

great service

great service, attention to detail, very helpful.

15. juni 2021
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Svar fra Exascale

Great to hear you’re happy with your service from Exascale. Thank you for the feedback Ian!

Vurdert til 5 av 5 stjerner

I am SO impressed with your company and…

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

30. april 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Exascale

Thank you for the glowing review Julie :)

Vurdert til 5 av 5 stjerner

BT & Virgin Watch Out!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

7. januar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Exascale

Thank you for the great feedback Dave! Pleasure to have you onboard as an Exascale Full Fibre customer.

Vurdert til 3 av 5 stjerner

Disappointing speeds

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

17. desember 2020
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Svar fra Exascale

Hi Phil, We're sorry to hear you're not getting the most out of your connection. Could you please email support@exascale.co.uk with your full home address and that you're not seeing the full 150Mb speeds and we will arrange an engineer to visit your home.

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