EVA Air Anmeldelser 

They don’t even deserve a star, I thought spirit was bad. These people are money grubbing my flight from Japan to Bangkok my last stop on my Asia tour no issues with baggage. Suddenly in check in one of my bags is too large and I have to be charged 140$ (despite me traveling to 3 other countries with several different airlines at this point) the best part is my flight isn’t even direct. I must fly to Taipei airport collect my baggage find my own transportation to Taoshun airport and recheck in with another 140$ fee. Truly wished I checked the reviews ahead of booking this flight at this is a pricey mistake book I’ll be sure to get that money back & leave a review on every platform possible. Money grubbing cartel

I would never travel with this fraudulent company ever again. They are treating you unfairly. Customer service is horrible

The food! I chose Indian (Asian) vegetarian. It was the most flavoursome airline food I have probably ever had.

Much of the remainder of the service, cabin crew and the such like was comparable to other mainstream airlines, so no issues.

Their website is a bit outdated and one common browser would not take me to the website, always throwing an error. Trying a different browser and things worked perfectly. I rechecked with the 'faulty' browser and the problem persisted.

Overall, I would have no problems using EVA again.

(London - Bankok return, 04/02/2026 - 18/02/2026

Booked a last minute flight following my cancelled flight to Dubai due to the recent going ons in Iran. I'd made a genuine error when booking and tried to get a refund. They were not interested and charged me a lot of money for basically nothing.

It's unfortunate that my experience with EVA was meant to be the worst even before I got onboard. My online check-in failed with a system prompt saying that I could only do it at the check-in desk. When I went there, I was informed that the seat they had for me had a broken entertainment system. They offered unapologetically to compensate that with either 2000 miles in my mileage account or a coupon of 50 dollars for my onboard purchase. I flew often enough to know that neither was worth more than a few pennies: you can't spend the miles for anything meaningful before you accumulated ~15000 miles, and all the onboard products were just overpriced. I was forced to make a decision on the spot and to accept a 14-hour flight without a screen.

What's handicapped turned out to be beyond my entertainment, as the system was also responsible for the reading light and the service indicator to call flight attendants, so I also had no access to them. It was a big plane so I needed to stay alerted to hunt the flight attendants for any requests I had. By the way, I had a middle seat, and my neighbors had no functional screen, either.

It's a shameful joke that EVA chose to treat their customers like idiots, who had to accept their pathetic offers and tolerate the kaputt equipments in their journey. The significantly flawed flight experience could have been ameliorated by better communication and a reasonable compensation. As a Taiwanese person, I regret saying that I do not wish to take any of their planes in a foreseeable future, and that I will talk anyone out of considering a ticket from them.

NEVER FLY WITH EVA!!! They have the absolute Worst , Rude service on board. Did not offer drinks thru a 13 hr flight. AND they broke my checked bag and said the only thing they could do about it was replace it with a cheap crappy one or give me $100. It was a $350 suitcase. They are the WORST!!!

Having flown Bangkok to London Heathrow with Eva Air in economy I would definitely recommend this airline both for comfort and service.

Eva Air also offer the most generous bagage allowance out of all the airlines...46 kg for economy.

I also had to contact their customer services in London to request a confirmation letter for a visa application. The required document was emailed to me within 45 minutes. Outstanding service!

Cannot recommend. They didn’t even have hot tea or coffee on the beverage cart until the very end of a 14 hour flight. Staff are extremely rude and cold in their interactions. The food was awful. “Porridge” that was just overcooked rice. With the tiniest scrap of chicken and a few pieces of corn. Terrible. How cheap can you get? You’d think you would be able to afford better in flight meals with how much you over charge people for baggage. Crooks. Unless you’re just bringing a carry on or have no other options for flights, I would never fly with this airline again.

Rien a redire sur Eva Air très bonne compagnie , je reviens d'un voyage au Vietnam tout c'est bien passé, a l'aller comme au retour.Paris Hanoï en passant par Taipeip.Les repas ainsi que les petits déjeuners sont bons et assez copieux servi avec des couverts en métal choses assez rare .A bort il y a assez de films en version française nous avons pû réserver nos places cote a cote sans aucun problème dans tout les vols, le personnel de bord et sympathique et a l'écoute les avions sont a l'heure donc pour ma part je peux vous recommander cette compagnie.

Ik heb geweldige vluchten met Eva Air ik ben super trots en tevreden!!! Dank 🙏🏻

Don’t fly long haul economy with eva air . Recently flew with them in economy Heathrow to Bangkok , 11 hrs going , 13 hrs return. I’ve flown economy on many airlines and it’s been ok . Eva air you are crammed in , very little leg room and very little elbow room , when trying to eat you are constantly knocking elbows with the person next to you . Whole experience incredibly uncomfortable plus seats are rock hard . Will never do again .

Jort Kelder: Pak shag/sigaretten kost in Nederland €12,50........
Jort,in welke tijd leef jij??
En daar zou dan winst te behalen zijn voor kabinet Jetten...

Dit wezen leefde in de prehistorie blijkbaar.

Stay away from this fraudulent company!
Tried to book a short flight from London to Malta for short New Year break via telephone
EVA air operator incorrectly typed wrong fare quoted £198 inputting £918 she realised immediately & apologised but couldn’t get money back from this company

Pro: Flight was spacious, had reclining seats + free wifi + full bottle of water. 2 Free check bag + 1 carry on

Con:
Flight attendants were rude- pulled out my earplugs from the hole without saying anything beforehand.
Clerk: Missed my flight because at Taiwan airport I didn’t see a line and thought the flight was just coming late (yes my fault I should’ve checked)

BUT they were extremely rude about it and was talking about me in Chinese to each other. I got rebooked to another flight but I wanted to cancel & go w another airline because it was 12 hours later and I didn’t want to wait that long in the airport because I had a bunch of liquids so I couldn’t leave.
They reassured me I can leave the liquids in the locker and everything will be fine and that I’m good to explore and come back.
Not surprisingly I couldnt bring the liquids in and the agents gave me an attitude saying I can’t get my checked bags back to recheck bc it was too late (only 3 hours before departure time)

I worked here for a few weeks and people refuse to train me and later let me go because I am an older person so I report them to EEOC for age discrimination. Later, I was approved by EEOC to charge them with age discrimination and bad faith dealing.
Most workers are too proud and refused to work with you so it is very frustrating working with them. A few of them are ok.

We flew to Bangkok from London Heathrow in Business class. We had access to United Airlines lounge in terminal two which wasn’t the best lounge I’ve ever been to but was good enough. Our entire experience on the plane was amazing. You’re seating area is roommate the duvet is thick. The pillow is big and very comfortable the amenities pack came in a small bag that was in a dust bag the biggest and best I’ve ever received. We also got free slippers and pyjamas as it was a nightlight. The food was fantastic too much to eat to be honest, we have lots of choice and the service was amazing. I couldn’t fault our time on board

Deze revieuw is op basis van mijn eerste ervaring met de klantenservice. Maar nog nooit zelf gevlogen.

Vlucht AMS-BKK geboekt voor 799,- echter gaf de website een request time-out en kwam niet door het boekingprocess. Wel 799,- afgeschreven maar geen bevestigde boeking. 2 dagen later de klantenservice gebeld en in het Nederlands keurig geholpen en mijn geld is teruggestort. Wel jammer dat de vlucht bij Eva nu ineens 250,- duurder kost om opnieuw te boeken, dus even kijken of ik bij Eva of toch Qatar kies want die is 637 euro, wel met overstap.

I called customer service after attempting to order and purchase her ticket online from the USA and she is in Thailand. I have done this before, many times, but this time, after choosing the flight and putting all the info, it will go to another page and state Access Denied Digital Error 15, once it statede that it thought I was a bot because I was responding fast. I informed him, the first time I attempted the price was reasonable and each time after each attempt, the price was increased. He said, no problem, he'd help me. Again, i provided the information and he gave me the price, again it went up, over a few hundred dollars! I was pissed, gave him a piece of my minmd and parted ways! They believe that because we are from a different country they can continue raising the price before us without any resistance. Really, I would much rather pay more on another airline that is not playing games and gives you a price and sticks to it!

Si vous ne voyagez pas en classe premium ou en business, vous prenez de gros risques avec cette compagnie.
Tant que tout va bien, c'est comme partout, ça va. Par contre si vous rencontrez un problème alors les ennuis commencent.
Au départ, tout sucre tout miel, on vous promet de vous aider, que tout va bien se passer. Les sourires ne sont qu'une façade.
Nos bagages ont été laissés à notre escale à Taipei, nous sommes donc arrivés aux philippines avec nos seuls vêtements de voyages. On nous a promis que nous aurions nos bagages dès le lendemain mais il a fallu attendre 4 jours . On nous a promis qu'on nous les livrerait à notre hôtel mais il nous a fallu aller les récupérer nous même à la consigne du port et PAYER pour les récupérer. On nous a promis de nous rembourser nos achats de première nécessité ( vêtements légers, maillots de bain, tongs, chapeaux, crème solaire, brosses à dents...) nous avons dépensé plus de 100€ (et sans abuser car impossible de trouver nos tailles dans les 2ou 3 boutiques de la ville où nous nous trouvions) mais on nous a proposé l'équivalent de 30€ avec un papier à signer(écrit en chinois, merci le traducteur google) indiquant que nous renonçions à toute autre réclamation.
Et que dire des dizaines de coups de fils passés, sans réponse ? Une fois sortis de l'aéroport, c'est fini : vous n'existez plus. A vous de vous débrouiller pour obtenir chaque petite information.
Aucune empathie ! Toujours avec un grand sourire on vous dit : " Nous sommes sincèrement désolés mais nous ne pouvons rien faire pour vous, c'est la politique de la compagnie".
Donc je le redis, si tout va bien et que vous voyagez en business, c'est une compagnie comme les autres. En économique, nous n'avons pas été placé côte à côte avec mon mari, les sièges sont très étroits, à moins d'avoir 12 ans et de faire du 36. Moi je mesure 1m70, taille 44 et j'avais l'impression d'être coincée dans une boîte à chaussures. Quant à la nourriture, je n'ai jamais si mal mangé en avion. J'ai vu des photos appétissantes d'autres passagers : c'est la classe business. Oubliez les couverts en métal et la nappe vous aurez des couverts en plastique roses hello kitty, une nourriture insipide, souvent servie à peine chaude MAIS avec le sourire !
J'ai perdu 4 jours de vacances, beaucoup d'énergie, de l'argent que je devais consacrer à mes vacances, du temps (des heures et des heures à expliquer encore et encore que nos bagages étaient perdus) que j'aurai préféré passer à mes loisirs. J'ai économisé toute l'année pour ce voyage et j'ai le sentiment qu'il a été gâché par cette compagnie sans aucune humanité.