EuroDNS Anmeldelser 

318
•
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have a.be domain with EuroDNS. DNS Belgium required me to update my registrant name from "Qarluq Najmidin" to "Xirifu NAJIMIDING" to match my passport and Belgian residence card. I contacted... Vis mer

Vurdert til 5 av 5 stjerner

Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Contacted their support for a PHP error because a PHP extension is missing on my website today when everything was working until yesterday. I'm a full-time sysadmin and understand fully the tech... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. DNS-leverandør
  2. også i
  3. Bedriftstjenester
  4. E-posttjeneste
  5. Netthandelsløsninger
  6. Webhotell

Skrevet av virksomheten

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

318 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 90 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(318)

66 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Ma boite mail prise en otage

Attention, quand vous quittez Eurodns, prenez toutes les précautions de sauvegarde préalables.
Aucun transfert de données n'est automatique et simple.
Sinon, après le transfert d'hébergement, de nom de domaine ou de boite mail, la récupération est facturée.
Aucun moyen de récupérer mes mails si je ne paie pas. La boite est bloquée. Je devais tout sauvegarder AVANT de transférer le non de domaine.

6. november 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Cher client,

Merci d'avoir partagé votre expérience avec nous.

Afin de garantir que nous puissions vous aider le plus rapidement possible, veuillez fournir un numéro de référence ou votre numéro de commande.

Vous pouvez également contacter support@eurodns.com ou nous appeler sur notre assistance téléphonique, que vous pouvez trouver sur my.eurodns.com/about/contact.

Cordialement, l'équipe EuroDNS.

Vurdert til 1 av 5 stjerner

Votre information pour le prolongement est venu beaucoup trop tard! Un seul message lors de mes congés.otre information pour le prolongement…


Votre information pour le prolongement est venu beaucoup trop tard!
Un seul message lors de mes congés.

24. oktober 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi John, we're sorry to hear about your experience.
Since we send several reminders before the renewal period of a domain, there's a chance they might have ended up in your spam folder. We advise checking it regularly to ensure you receive important notifications. We're continuously working to improve our email delivery system to minimize such occurrences. Thank you for your understanding. Best regards.

Vurdert til 1 av 5 stjerner

Did not accept my payment with credit…

Did not accept my payment with credit card. Did not explain why this payment method was refuses. I have to ask a friend to use his PayPal account to make the payment instead.

4. oktober 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi Joe, we apologize for the inconvenience caused by the refusal of your credit card payment. Rest assured, we are actively working to ensure such issues are promptly resolved and provide a smoother experience for our customers in the future. Thank you for bringing this to our attention.

Vurdert til 5 av 5 stjerner

perfect as usual

renewal ran smooth as silk as usual with EuroDNS

18. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Thanks for your kind words :)

Vurdert til 1 av 5 stjerner

Worst experience ever!

Bad experience ever.

They have 5 days to provide you with a transfer code and will make full use of those 5 days.
In the hope that you forget and that your domain name is automatically renewed.

They will also send you a link from ICANN to prove they have 5 days.

And they act as if they are obliged to wait 5 days, but that is not the case at all.

"
Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within five (5) calendar days of your request.
"

19. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi Mathieu, we're sorry for your experience.
We follow the ICANN protocols diligently to ensure the safety and security of domain transfers. As per ICANN guidelines, registrars must provide the AuthInfo code within five (5) calendar days of the request, aiming to prevent unauthorized domain transfers and ensure the rightful owner's control.
We appreciate your patience and understanding in this matter.

Vurdert til 1 av 5 stjerner

This kind of company makes my blood…

This kind of company makes my blood crawl. When you get the domain ( for which you paid handsomely), and you want to change it the DNS to point to your server, they have the nerve to charge 50 euros for that... 50 euro for changing the DNS? I make the change, there i literally nothing they have to do. Regardless of the B.S. they try to sell you, then of course, if you want to leave scammers like these, guess what another 50 euro we charge for transferring the domain.. in short, if you sneeze, you pay,

this is what they write "Transparent prices
No hidden costs or price jumps. We believe surprises are for birthdays only",

I am looking everywhere on the website where it clearly is mentioned that changing a DNS costs 50euro , as yet i have to find it

STAY AWAY FROM THIS COMPANY. don't make the mistake I made as there are way better alternatives out there!!

14. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi Jay,

Upon further review of your case, it appears that there was no default payment method saved, resulting in the failure of the auto-renewal process. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to let us know

Thank you for sharing your experience, we value your perspective on our services.
Best regards, EuroDNS team.

Vurdert til 2 av 5 stjerner

Declined payment on valid card

I spent a lot of time finding domains (they offer literally thousands) and as I finally entered my card details (paying EUR 1500 ), immediately my cart was emptied and a message appeared "Payment declined".

I own (and coded) a large online store and it is clear that the data never was sent to a payment gateway but that their site itself decided that the payment details somehow must be suspicious. Well - it's issued by an Austrian bank, the balance is EUR 74,000 and the daily limit is EUR 3,300. Amazon and all other merchants in the EU never declined it. Only EuroDNS..

They have more issues with their site: When you add another site when you've already started the checkout process, they won't let you alter the DNS servers anymore. And I had to do that, since their store "lost" the CN domain I'd added.

UPDATE: They got back to me and were rude "Considering that your bank has a reputation much higher than Elon Musk's,..."

They mentioned the error code that their payment processor Ingenico issued, claiming my bank was to blame. However when I read the documentation for that error, it's clear that it's a bug in Ingenico's API handling:

105 - Invalid paRes from issuer

Cause: The issuer returns an URL-encoded PaRes or MD.
Solution: URL-decode the PaRes and MD before submitting them in the /payments/details request.
Cause: The issuer returns the correct PaRes value, but the parameter name is different from PaRes, for example PaResponse or paRes
Solution: Ingenico/Adyen only accepts this parameter as PaRes. If the issuer has returned something different, make sure that you change it to PaRes before submitting it in the /payments/details request.

14. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi Franciscus, we're sorry to hear about the difficulty you faced with your payment on Eurodns. It's frustrating when transactions encounter unexpected issues. Your feedback about the payment process and their customer service response is valuable for them to improve their services. If there's anything else you need assistance with, please don't hesitate to let us know.

Vurdert til 5 av 5 stjerner

Very satisfied

Fast, very competent support. Well-functioning backend with which the domain transfer could be done without any problems.

18. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Thank you, Robert!

Vurdert til 4 av 5 stjerner

Essential

EuroDNS is reliable, fairly priced, and convenient in that they offer themselves as the local residency as required for DE domains.

I've never had a problem with them, although the website is sometimes unintuitive to navigate.

10. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Thank you for your kind words, Angus!

Vurdert til 5 av 5 stjerner

Best Partner

I've been using EuroDNS for over 15 years and I've never had any problems.

Orders were dealt with quickly, as were support requests.
Usage is simple and transparent

19. juli 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Glad to hear it, Klaus. Thank you!

Vurdert til 5 av 5 stjerner

Timely Notices

I really liked the series of notices given so that the renewal of my domain is not late.

5. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Thank you, Jimmy.

Vurdert til 1 av 5 stjerner

Would do everything to squeeze a few more bucks from a customer

Tries to get additional fees for domain names that are not expired due to an error in their systems/database "eating" a few days of registration.

Support staff is unable to check the WHOIS of a domain name to look up the proper expiration day.

Bad service and only robotic very superficial support, would not recommend for professional services.

2. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til EuroDNS

Svar fra EuroDNS

Hi Thomas, we apologize for the inconvenience you've encountered.
We continually strive to enhance our services and systems. Your feedback is invaluable, and we'll use it to improve our processes, including ensuring accuracy in domain expiration dates and enhancing the depth of support provided. Thank you for bringing these matters to our attention.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv