eSky Travel Anmeldelser 

Absolute d*gs*it.

After encounting a problem with our tickets we tried to contact them. You can not talk to them! You have to talk to them through WhatsApp where you get automated AI messages. People who talk to you have zero comprehensive skills. You ask them something, they respond to somehting else.

Also, they DO NOT HAVE AN EMAIL ADRESS. THEY HAVE A FRICKING ONLINE FORM WITH 1000 CHARACTERS LIMIT. We live in the 21st century and they are living in the stone age.

This is clearly a scam - I was going to book my flights now with SAS - but Google sent me to this website (I think Google is complicit in this scam), and the website appeared in SAS colors and with some Scandinavian pictures. - However, I did not realize until I had booked with this company, and now I will get none of the protection that I wanted by booking through SAS and I realized that the booking may not include carry-on on which is always included in SAS bookings - Big mistake! - I am not sure what I will do. - It is a reminder to be careful when doing something online. This business model of this company is clearly aimed at someone like me, who is not careful - they may be a legitimate company, but this is not honest business practice, and I think Google is also complicit. - I see there are may that have made the same mistake.

AVOID THIS SCAM COMPANY AT ALL COST - STILL NO REFUND AFTER 6 MONTHS!!!

Booked 1 ticket on 2/2, thinking I was on Wizz Airlines website (my fault, but website looks so much identical).
Immediately cancelled and am supposed to get reimbursed.
We're on 23/7, still no reimbursement, they pretend the airline has the money.
And guess what, when booking directly through the airline website, it's cheaper.
SCAM COMPANY, ZERO ADDED VALUE.
AVOID AVOID AVOID AVOID AVO

On 1/3 until 1/4, reply from eSky :
Hi, We will process your refund as soon as we receive it from the airline. All refunds are processed on a first come first served basis, so please be patient.

When I check previous reviews:
I have left previous reviews and will…

I have left previous reviews and will continue to do so until ESky return my money. They constantly say they are working on my case and have been saying this for 6 months now.

THIS COMPANY IS A PURE SCAM!!!! AVOID AVOID AVOID

I wanted to book directly with Sky Express. when I googled it, Esky appeared and i misunderstood as the airline web site. I booked a ticket and after few hours, I found that the ticket price is increased by 100 Euro. If I booked directly, it would have been much cheaper. When I contacted Esky agent, they refused to cancel my ticket which are only less than 12 hrs of booking and refused to refund. No one should book with Esky and it's a big scam company and keep away from them. I made a big mistake and would like to advise everyone to be careful about this company.

I will never use esky services again in my life and I absolutely do not recommend them to others - a scam company. Three months ago I bought plane tickets for 2 people through esky. The tickets cost 400 euros, and during payment, without my consent, esky deducted another 80 euros plus "administrative" fees from my bank card. Immediately after such an illegal calculation of funds, I contacted esky and my bank, demanding to cancel the order, but esky delayed the answer until they sent me electronic plane tickets, as if they could no longer be canceled... Then I demanded that they return to me at least their illegally deducted "commissions" - "administrative fees". It took three months of desperate correspondence with esky, as if esky was looking into my complaint. In the end, it turned out that the airline I bought the tickets for canceled the route and refunded the money for the tickets. Then esky refunded me only for the tickets, but did not refund my overpaid "administration" fees, calling it "normal practice". My "normal practice" with decent intermediaries is 5-10 eur administration fees when buying plane tickets, but certainly not 80 eur. Is there anywhere else in the world such a predatory company that considers 30% as "normal practice". "commission" from plane ticket prices for their resale? Decide for yourself what such "services" are worth and the inability to resolve the refund issue within 3 months.

Next day after sharing review in Trustpilot, esky answer:

'The refund amount does not cover the entire booking, only the cost of the ticket and related airport charges. The service fee and other products or services purchased together with the ticket are not refundable, following the accepted Website Regulations.
The service fee applies to the use of our flight search engine and booking system, as well as all other options that are described in the above-mentioned Regulations.
Please be advised that all charges were visible on the airline website while making booking.' - it were NOT VISIBLE while making booking!!! Shame on you!!!

AVOID THIS SCAM COMPANY AT ALL COST - STILL NO REFUND AFTER 4 MONTHS!!!

Booked 3 tickets on 11/11, thinking I was on Aegean Airlines website (my fault, but website looks so much identical).
Immediately cancelled and am supposed to get reimbursed +800 EUR.
We're on 30/12, still no reimbursement, they pretend the airline has the money.
And guess what, when booking directly through the airline website, it's cheaper.
SCAM COMPANY, ZERO ADDED VALUE.
AVOID AVOID AVOID AVOID AVO

On 31/12, reply from eSky (from Magda):
Hi, We will process your refund as soon as we receive it from the airline. All refunds are processed on a first come first served basis, so please be patient. Best regards, Magda

When I check previous reviews:
I have left previous reviews and will…

I have left previous reviews and will continue to do so until ESky return my money ie over £700. They constantly say they are working on my case and have been saying this for 9 months now.
Their lates response to me ( below) on here is not helpful.... nothing is getting done.

Reply from eSky Travel
An hour ago
Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.

Date of experience: 05 February 2024

A representative called me beginning of January saying the reimbursement was ready to be made.
6 weeks later, still nothing.

THIS COMPANY IS A PURE SCAM!!!! AVOID AVOID AVOID

The site is not working, you are making mistakes on the booking, it's all bullshit

CANCELED FLIGHT - 6 months later and no refund date defined
Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservations canceled the same day: 5790058598 and 2802991137).

After 6 months of requesting the refund, we still have not received anything.

They will tell you they are requesting your refund from the airline, that they are waiting for responses, and other excuses. Unfortunately, the truth is that their customer service is terrible. They respond just to waste your time, fail to proactively follow up on your issue, and leave you hanging until you give up (this is being written 6 months later).

I regret to say that the only solution we have is to NEVER PURCHASE through this website again in the future.
___

UPDATE (20/11/2024): The airline's customer service says they have already issued the refund to the agency. Additionally, I have friends who bought their tickets directly from the airline, and they have already received their money. Let’s see what excuse Esky comes up with now... :/

It was clearly presented however I suggest you have a prompt advice instructing your customer to answer all questions otherwise the booking cannot be completed.

I made a huge mistake booking with ESKY My flight was with Breeze airlines and the flight was cancelled due to hurricane. I received a email from Breeze where esky was paid back full price of tickets. Yet esky has not contacted me or refunded me. I called and talked to a Turkish sounding man and his headset was broken up. He kept telling me once esky was paid, they would pay me. I have proof they were paid. and I have not.

I like the way you helped me book my flights easily

The consultant was very pleasant and resolved my issue very quickly. While the problem may not have been particularly severe, it caused me significant concern and fear. The consultant listened to me, provided support, and reassured me.

Easy way to find flights and booking to wanted destinations!

I would like to share my experience with booking a flight ticket through. After completing the booking process and receiving confirmation, I did not receive the ticket details in PDF format as expected. I have checked my email, including the spam/junk folder, but I cannot find it.

It was easy booking. But I did not receive my confirmation or itinerary.
Still waiting. Thanks

Totally rubbish company with idiotic service. They refused to reschedule a flight (Booking 5834781066) for no valid reason. The air company itself (Turkish Airlines) allows to reschedule the same flight without any issue, if tickets were purchased from them directly. In my case it was booked via eSKY, hence airlines directed me back to eSKY, who is apparenly helpless.

Easiness, great prices

Easy, fast.