ERSTE BANK HUNGARY Zrt. Anmeldelser 

It’s a Good bank but employees are not cooperative and George app is bit slow if your transfer foreign currency it takes longer than usual banks

My access to Netbroker was limited without a reason, nobody contacted me, nobody sent a letter.
Tried to reach Erste Investment support team for more than 2 weeks by sending emails to their official address info at ersteinvestment.hu (13th, 17th, 23rd and twice on 31rd of March). No answers. Avoid this organization.

A Kokiben levo Ersteben van olyan alkalmazott aki nem tud utalni. Rossz szamlaszamra utal es nem segit helyrehozni. Szegyen.

Forced to ERSTE after takeover from CitiBank. Going from an excellent experience to the ultimate banking nightmare. STAY AWAY! FX transactions are priced at an incredible high level. there are numerous capitol controls, so taking more than a certain amount in cash will cost you a hefty sum. The Georgi APP is a complete joke! The helpdesk..what helpdesk? Due to my work in finance, I deal with over 20 banks worldwide and ERSTE BANK is by far the worst experience I have had in the past 25 years!

Customer service just as useless as their George "system". Reaching a human assistant by their phone number is nearly impossible.

Avoid! Swindlers.

Customer handled well on issues. It's a bank, you handled me as a real customer, we can arrange things we both like. Mobil app is working well, NFC (mobile) payment is reliable.

Expensive currency conversion
Very slow customer service
They mix up customers' accounts
Bank statement only at the end of the month
The George system is terrible

Can't think of anything positive

It's embarrassing that a bank with such absolute lack of basic communication, basic respect, basic support exists in Hungary. This bank should be closed down. There is a clear and definite absence of professionalism and zero focus on the customer. I've been a "Premium" client (because I thought that might get me a guaranteed rapid service) for 3 years and not one single time when I needed even basic questions answered, were my bank account representatives available. Every minor thing requires a visit to the bank. Every call you make or email or appointment you set, even as a Premium client (which means NOTHING) is seemingly an annoyance. You get no value at this bank, no service. This, combined with high fees that you are locked into and a primitive online banking system.

Erste Budapest is a complete embarrassment. Among the worst experiences with any company I've had across multiple continents, many countries and several decades.

I'm out of the country right now and to "downgrade" from the paid Premium client level or to close the account, I'm forced to go into the bank -- I'll be back there in just over a month and will, with a smile, withdraw all of my cash and eject from this nonsense.

Erste: Have some decency. Your bank is abusive. It's a joke. And I'm glad it's not actually a "Hungarian company" but I have a feeling the Hungarian branches are what's rotten not the parent company in Austria.

People are treated really bad
I won't do any business with them in the future

Disgusting way of banking, not just art, all other Hungarian banks.

Disgusting way of banking, not just erste, all other Hungarian banks. ripping off people completely charging for things which they dont do abroad elsewhere.

Customer service is way below the expected western norms. I tried to transfer some money to another Hungarian bank account. Took me 2 days and a lot of frustration. The beneficiary might be the issue. The response was kicking me out of the system citing server issues.
Calling them by phone is impossible. You have millions of choices and if you make a mistake you have to start all over again. I think the root is in Hungary s communist heritage. The people hate their jobs and not trying to make the customers happy.

After waiting for a new credit card and pin code for more than 2 months and having visited the Erste Bank in Mammut Shopping Center 3 times and received zero help, I have now given up. I have ordered a new credit card from my home country instead. The homebanking system, the hotline and the ATM are not of much help. The english version doesn't have the right options for activating a new card. Sorry Erste guys, but my experience with your bank is awful.

This is by far the worst bank in Hungary. They are incompetent beyond words.