Purchased a pendant and gold chain for my wife for Christmas. She wore it twice and the gold chain broke. I took it back to the Stafford branch and asked them my options. The shop assista... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Rachael Store Manager was so friendly and super helpful with my query. I had come in to purchase my soon to be husbands wedding gift, and she was able to assist me with all my questions and queries... Vis mer
Wanted to purchase a wedding anniversary gift for my wife and was spoilt for choice with competitive prices too. Nice to be able to see the products before buying, rather than just purchasing online..... Vis mer
The consultant was so helpful and professional and gave amazing customer service. Would recommend to others.
Informasjon om virksomheten
Om Ernest Jones - Stafford
Skrevet av virksomheten
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Kontaktopplysninger
2 Gaolgate Street, ST16 2BG, Stafford, Stafford, Storbritannia
- 01785247708
2,5
Under middels
8 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purchased a pendant and gold chain for…
Purchased a pendant and gold chain for my wife for Christmas.
She wore it twice and the gold chain broke. I took it back to the Stafford branch and asked them my options.
The shop assistant first asked if I took out insurance, which I had not. He then said there was nothing they could do except for charging me £69.00 to repair the chain. Which I declined as extortion.
I made a complaint to their customer service who then denied my claim for some kind of redress.
We took it to a jeweler who has done many previous repairs who is now charging us £17.50 for the repair of the chain.
I would not recommend Ernest Jones to anyone and certainly will not cross their door again.
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ernest Jones - Stafford
Hi Steve, thanks for your feedback regarding your broken chain as well as the cost to fix it. I am sorry to hear you are disappointed. Please call us on 08004581066 with your case reference 02425970 so we can look further into it. Kind regards Elaine
First class customer service
Excellent, efficient and helpful service from both of the staff there at the time of my visit.
23. juni 2021
Two weeks ago I bought a Bremont Jaguar…
Two weeks ago I bought a Bremont Jaguar MK II watch from the Ernest Jones Stratford store.
I was so excited to buy such a valuable watch as a class, as a value, as a brand that I did not pay attention to details. I couldn't even see the details very well as I wear glasses with fairly large diopters.
But when I looked more closely at the pictures I took and when I looked more closely at the watch I saw that I bought from the store an already scratched watch, possibly worn, possibly pre-owned.
I don't care whose fault it is that a scratched Bremont watch it is sold as new in an Ernest Jones store.
In any case, the store manager is not friendly at all and I think it is her direct responsibility to check any product before it is sold.
17. juni 2021
Rachael Store Manager was so friendly…
Rachael Store Manager was so friendly and super helpful with my query. I had come in to purchase my soon to be husbands wedding gift, and she was able to assist me with all my questions and queries regarding my purchase.
Very efficient and interested in our wedding which made me feel excited for the big day even with all the uncertainty around it due to the current ongoing pandemic.
13. juni 2021
Very pleasant and efficient staff.
I bought a watch and the wrist strap needed to be shortened; the service was very good .
25. mai 2021
Excellent Service
Wanted to purchase a wedding anniversary gift for my wife and was spoilt for choice with competitive prices too. Nice to be able to see the products before buying, rather than just purchasing online...
21. mai 2021
The consultant was so helpful and…
The consultant was so helpful and professional and gave amazing customer service. Would recommend to others.
18. mai 2021
Super personal service to help me get…
Super personal service to help me get the right ring for my big birthday!
18. mai 2021
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.