Erie Insurance Anmeldelser 40

slow to pay out claims

I had a very poor experience with Erie Insurance while attempting to resolve a third-party auto claim from an accident on November 5, 2025.

The claim was initially denied by the assigned adjuster, Madisyn Andrews. After I submitted a written rebuttal with additional information, supervisor Spencer Wilson confirmed that a supervisory review would begin on November 27, 2025. After that confirmation, I received no updates or responses to multiple follow-up emails and phone calls for several weeks.

I also experienced dismissive and concerning communication from adjuster Madisyn Andrews. During a recorded phone call on November 11, 2025, she requested my statement regarding the incident. Immediately after the recording ended, she stated that I was “most likely not going to win” and that she had seen similar cases and “they always lose” before key information, such as the police report or the insured’s statement, had been reviewed.

I ultimately received a response on December 22, 2025, from a regional director affirming the original decision.

Regardless of the liability determination, the lack of communication after promising a supervisory review and the overall lack of professionalism in the process made this an extremely frustrating experience.

Based on my experience, I would strongly encourage others to avoid doing business with this insurance company.

I have been with Erie for 1 years now and I'm so tempted to start calling around for other insurance I have never had a insurance take out 5 days ahead out my account before the due date then charge me a 50$ return fee when spoke with them they said it was there fault they will take it off my bill. We'll get my bill yea they took some out 5 fn dollars!! They record phone calls I'm about to as well because this is bs!! This is the 4th time this has happened. Everytime they take out for my bill it is always a different day way before the due date!! Can screen shot and prove!! Bank statements will not lie!!

Very bad service. My policy includes roadside assistance and the only time we asked for Towing although we needed Towing before but the only time we tried Erie insurance they gave us estimate wait of 120- 150 minute's and then after waiting 2 1/2 hours for the towing company they canceled, how awful

Shannon Lepine is by far the worst claims specialist I’ve ever dealt with. He’s extremely rude and incompetent. My insurance agent is amazing but filing a claim is another story. Shannon has horrible communication skills and will not respond to your questions or emails and when he finally does it will be to call the wrong person and release personal information. He’s horrible and I have the emails to prove this. I’m absolutely APPALLED that he’s employed here considering how terrible he is at his job.

They were cheap but they are the dirtiest company for car insurance I've ever had in my life. I was going through domestic violence trying to get my ex-husband that I was only married to 6 months off of my policy. I was the policyholder for 6 years and they wouldn't remove him. He was out here doing drugs and abusing me and stalking me and I was calling insurance and they wouldn't remove him. He wrecked the car and damaged State property and they dropped me. My sister was with them 8 years carried full coverage and her husband bumped into someone at a stop sign and the people went to the hospital and said they got hurt and Erie dropped them to their trash

This has been the worst insurance experience my company has ever had. Erie Insurance applies hidden fees buried in the fine print, and their cancellation policy is extremely abusive. Due to circumstances beyond our control, my company had to request the cancellation of our policy, and Erie charged us a penalty of more than 60% of the total value of the policy.

This is completely unreasonable and shows a lack of transparency and customer care. I strongly advise anyone considering Erie Insurance to stay away. There are far better and more honest companies in Pennsylvania.

I have extensive hail damage on my house that apparently happened more than 12 months ago. I was told by several Eire employees that Eire pays claims that are past the 12 month (it was 19 months before I discovered the damage.) Apparently I wasn't one of the lucky ones they decided needed help. I am now paying to have a new roof put on out of my own pocket. Horrible insurance. Terrible at paying claims. I would give them a zero if I could. I wouldn't recommend them to my worst enemy!

Beware that 'full coverage' is not full coverage with Erie. My car was in good condition when hitting a deer last December. The cars Erie used as 'comparables' were in worse than poor condition. For example, one had visible body damage in the ~$2,000 range involving multiple body panels. Another had all 4 leather seats containing large rips. Erie refused to even acknowledge this. And even though the report from Erie's own assessor found no substantial damage to my car from before the accident they refuse to acknowledge that my car is in good condition. It has now been 8 months and it seems there is little hope I will get anything remotely close to what my car was worth. I would give '0' stars if this review site would let me.

Due to a mistake made in forwarding mail to a new address and invoices not reaching us, one of our homeowner's policies with Erie lapsed. When we discovered the problem, Erie refused to reinstate or rewrite the policy, which was one of five policies we had with them at the time, some going back 45 years! The local agent's recommendation was for Erie to use a third-party broker and quoted a price of $4,800 per year vs. the previous price of less than $700. The issue was elevated to a representative of the Erie Office of the President, who only would state their policies and boilerplate. When asked if they were willing to throw away a good customer of 45 years the answer was simply and sadly, yes! Very short-sighted. In order to obtain the best quotes from Erie competitors, we had to bundle all our insurance needs for competitive bidding. The competitive quote for the one policy that lapsed, was $1500 vs. the Erie solution of $4,800. As a retired business executive myself, it is hard to believe that a company would walk away from a customer of 45 years. Perhaps I should have shopped our business years ago!

This is directed to Steffey Insurance at Keystone Crossing, Indianapolis. If there was a zero rating this agency would get that from us. We filed a claim for wind damage to our roof over a year ago. Zero help in any way from this company. Our shingles are discontinued so need to replace all. Not our fault. Biggest insurance blow off ever!!! Worthless!! And we have been customers in good standing for over 8 years. Huge premiums! No help!!!

This company is not a trustworthy company, they reinstated my insurance without my knowledge they use my premium check somehow without my signature to reinstate my insurance then tried to charge me almost $3,000 for non-compliance I've been battling with them for almost a year now to get my money back they still won't return it I have gotten insurance on a vehicle somewhere else and have notified them three times that I did even the insurance company notified them they kept drawing money from my account they had lawyers sending me mail saying I was being sued for the money. Now they are admitting they are wrong but still won't return my money I do not recommend this company for any of your insurance be aware they owe me about around $2,000 they calls me to lose jobs and I caused a bunch of mental and emotional stress for me my business & my family. And I'm still going back and forth with them trying to get my money back they took. Trying to find a lawyer now tired of dealing with crooked people they tried to act like everything was my fault when I have sent them everything they need to see they were at fault when they already knew they were at fault. I have all the proof from the time I reinstated new insurance for my vehicles and the time I was injured for 8 months and didn't need workman's comp that was reinstated without my knowledge they ruined my Christmas and calls me to lose a lot of business

I have used Erie for 50 years and have never had a bad or unsympathetic experience with either my local agent or an Erie employee. They have always been helpful and caring. I read some of the 1 star reviews and I really don't know who these complainers are or why they had a bad experience. Prehaps they are not being completely honest about their experience details. Some people today don't want to accept responsibility and are always looking for others to blame instead of looking in the mirror.

La verdad estoy muy decepcionado de este seguro yo pague mi seguro full cobertura y jamas pedí descuentos y cuando tuve un accidente me salieron con que yo renuncie a seguro medico con lo que no me pagaron ni un gasto medico y cuando fui a las oficinas hablar con el representante que me atendió el día que yo agarre este seguro me dijo que yo firme un papel donde renunciaba a gastos medico cosa que jamas paso con mi consentimiento según porque pedí descuentos y nunca fue así jamas les pedí descuentos porque yo pague un seguro full cobertura como es posible ese robo que le asen a la gente pagando full cobertura y le niegan los gastos médicos este seguro es una mrd no se los recomiendo mi gente mejor compren un buen seguro con otras compañías menos con Erie porque te asen firmar documentos si nuestros consentimientos mi nombre es pedro serrano un ex cliente insatisfecho de esta aseguradora Erie insurance 😡😡😡

My girlfriend has her homeowners policy with Erie Insurance.
She has Alzheimers disease. I called Erie Insurance attempting to get her premium payments converted to monthly from the huge annual payment they charge. The customer service rep was advised about the cognitive issues but insisted on putting my girlfriend through questioning to validate some information before the rep would talk to me. Obviously that didn't go well so I asked to speak to a supervisor. My request was refused and the rep also refused to help further. The rep ended the call by saying (sarcastically) that she hoped the rest of my day went better.
This is not a caring customer service company. Stay away!!

I have been a policyholder paying premiums on time for auto insurance and renters insurance. An insurance policy is a legal contract! In the auto contract I pay for the protection in the event that an underinsured motorist causes an accident. This accident occurred on November 10 2023 to me. The person causing the accident had a basic minimum coverage not enough to cover my physical and emotional damages or loss of work and income! Erie insurance has violated the policy contract by denying to pay the limit under the underinsured motorist coverage I pay for and they agreed to even though mri’s doctors reports therapy and up and coming surgery procedures have been presented! And because of this I have had to hire an attorney and have filed a lawsuit which when it goes before a jury will be won! It’s a travesty that companies like Erie insurance are allowed to do business by the state of Pennsylvania and unprofessional manner not protecting the policyholders as they advertise they do!! I highly recommend no one purchase any type of insurance from Erie insurance companies!!

Well, I am very surprised at the rating on this site. I have been with Erie for several years and had cause to make a claim on the car insurance side. My treatment by all involved has been exemplary. My adjuster Rhodes Sulcer and all others involved dealt with me in prompt and courteous manner and I will recommend Erie without question. Can only assume the complaints from previous posters must have been person ( s) specific.

They act like care to help you until you sign on with them , they are rude and no longer care about what you say or what you want. My agent was Kim and she was very switchy on the phone. You can hear her rolling thru her emotions as she spoke . Very rude with a spiteful laugh or maybe it was just me. Didn’t receive a cancellation notice after insurance wasn’t paid for the last month after a 12 month policy was in place. Wouldn’t let me reinstate it since I was less then 48 hours late on top of a late notice already which I never received and referrred me to Progressive. I had problems with an ex breaking into my car and messing around underneath it and she didn’t think I was being honest and helped me with nothing moving forward. Hence why I didn’t pay the month still unsure of what to do now it doesn’t matter I got to let it go and act like nothing unsafe happened to my car. Thanks walnutport PA location for bullshitting me for a year. :)

This company is extremely shady, not up to par with bigger insurance names. Their adjuster is impossible to speak to and he’ll call you like a month after an accident. Also they raised my insurance $100 when I had no at fault accidents so they wanted me to pay $550 a month which is insane and they said it was because they were raising their prices by 19% and when I asked if any other insurance company was doing that she kept avoiding the question when I asked it about 4 times. Also they would not let me cancel even though I already switched a month and a half prior. So I called multiple times and they were still trying to take the money out of my bank account. I had to find the woman who first signed me up for Erie and she said in order for me to cancel I have to send her my new insurance cards from the company I am with now. So that means you can’t cancel with them unless you show them proof of new insurance? Never heard of that very shady smaller insurance company.

After years of paying premiums a tree fell on my truck in the driveway due to 80mph straight line winds. My truck, although a 2007, was a beautiful 4x4 with only 72000 original miles. Runs like a champ and was a southern truck that never saw salt. So rustless and very clean. There was only fixable cosmetic damage, but the adjuster, without even seeing it, over the phone, was already talking about it being totaled. When he came out he nitpicked every little thing he could to be able to write it up as totaled. He included many things in the appraisal that I told him were NOT caused by the tree. Long story short, Erie ended up giving me around half what KBB said it was worth. I have worked in the auto industry and knew he was just doing what the company laid out as their criteria to pay out as little as they could. They really screwed me. My agent took 3 weeks to get back to me when I tried to reopen the claim, and then pretended he didn't remember any of the details. These guys are big time scammers. I don't recommend them to anyone. I am changing companies as soon as I sell this truck and get another. They are company people who don't have your better interest in mind. Up front they will tell you what you want to hear, but don't deliver whatsoever.