Emileps Anmeldelser 29

Delivered to the wrong address, customer service does not get back to you. I did not voluntarily use this company as I placed an order from cherries and they used this courier service. If I could give zero stars I would. Now I have to file a claim with my credit card company in order to get a refund for the goods that never arrived.. judging by the rest of the reviews, this company should be reported for fraud and shut down.

Customer service is ZERO.
They don't care what you say or write.

First attempt was at 00:33AM and they rang aggressively and woke up the babies. Then we got notice of undeliverable. They tried to rang at neighbours of my condo, they were not happy to be waken up.

Next day they never come but said it was undeliverable.

Nothing then. No customer service.

Just, garbage. My package cleared customs at YVR on the morning of December 20. They neglected to pick it up until the evening of December 26, making passive-voice excuses like "it has not arrived in our warehouse", when it is their people who are supposed to do that! Finally, the package went "out for delivery" yesterday. Nobody showed. It is now 1 p.m. the next day. Their customer support is the worst I've experienced in this area. The phone number constantly says "this number is not taking calls at this time". It takes over 24 hours to get a response in their text chat box. I gave them detailed delivery instructions to attach to the shipment over chat. Two days later they acknowledged that they added my phone number---just that and nothing else!

They called my door buzzer and promptly left the parcel outside the entrance door of my apartment building where anyone can steal it not very safe and professional service

Delivered an empty package. Bottom side was opened and all items were removed, but they only took pics of the top of the package to save their own ass.

Filed a police report against them

Scam company. They have been claiming delivery attempts but they don't even show up to my building(I have plenty of cameras). They just text you and say they made the attempt. They don't even have my tracking number in THEIR system. Genuine thieves.

Just close this company its sh*t, they have zero customer service, my order was going from montrealbto toronto and from Toronto to Montreal 3 times, also the order was out for delivery and back to warehouse and out for delivery and to warehouse again wtf , still waiting for this order not delivered yet.

If I could leave a 0 I would. They were supposed to deliver to my apartment. I provided contact details for them to be able to get into the building. They left my parcel in the insecure lobby area, where almost anyone can have access to. My package got stolen. I tried to work with their CS rep to mitigate the situation and get refund or get them to do something to make sure I get a refund from the seller thay hired them and the rep was rude and unhelpful. After spending the whole day on a chat with them trying to explain that they left the parcel in the wrong place and did not deliver to the address I specified, nothing got resolved. This is a horrible company - stay away if you can. I was an involuntary customer since the seller I ordered from uses them, so here we are. But if you ever need to use the deliver service as a business or consumer - stay away from this company.

Awful company.
The driver left the package downstair, face to an unlocked door. He didn't bring the package to my door. Then, I received a message from the driver stating the package couldn't be delivered because of a problem of address or door entry. There was absolutely no problem of that sort. The driver is simply lazy and he didn't want to bring the package to my door. If he doesn't like his job, he should quit.

I am disabled. I had to call someone to pick the package downstair and bring it to me ASAP before it get stollen.

This is unacceptable.

Very very bad company.