ellgia.co.uk Anmeldelser 

Could you remind your drivers that Risby Road is NOT a short cut and is a 7.5ton weight limit.
A loaded skip on the back of one of your trucks only has 1 destination after 5pm (5:15pm 17/4/25) and that is your yard. All the way from Appleby? Use the road network safely and as it was designed, like all us other professional drivers do. Many thanks. A disgruntled resident of Appleby.

Awesome!!! After 6 days from ordering a skip with a permit, I get a skip to my house but .... The driver arrives and says that they will not leave the skip because there is no permit. On the day of order fulfillment I am left with my hand deep in my ass. The money was taken on the day of order, it was confirmed that everything will be taken care of including the permit. Now I will probably wait a week for the money, I do not know if people who use their brains or just boot work there.

Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previous supplier. We had a site visit, quotes, signed agreements and containers in place within 2 weeks. She couldn't do enough for us, and made sure we are compliant with all new upcoming recycling legislation. We look forward to working with Ellgia.

Always quick on collecting and delivering new skips when required. They are also very helpful when it comes to advice needed for recycling.

Reported a broken bin lid on thursday 2nd Jan 25 and had a response by friday 3rd jan, replacement bin being delivered monday 6th Jan. Thats what i call fast response and im a satisfied customer. Thank You Raquel. 😊

I would like to leave a minus 5 star. Promised 3 different collections now run up to Christmas. I even completed a new contract because they asked but still did not collect. Now I’m left with bin overflowing meaning complaints from the council. Thanks very much Ellgia, bet you still collect your direct debit though 😡

Happy to say Ellgia finally sorted the problem and the only reason this is 4 and not 5 star review is because the communication within the company still could be improved.

Ellgia are impossible to get hold of. If you call you just get put on continual hold. If you email you just get an auto response with a ticket number which takes days to be answered.

We have been using Ellgia for a number of years, for recycling and food waste . Recently we have been using them for our general waste as well. I have had no problems with them at all . On the rare occasions that they have had to change our collection day , we have always been informed in advance. Communications have always been good , including clear billing.

Hi.
Like most here dissapointed.
Since Ellgia took over Bakers. The waste wasnt been taken and no one contacted.
Wanted to cancel contract but they just ignoring my emails. Sending now everyday emails.
Elgia please stop my contract. I made contract with Bakers not Ellgia. Please.

Ellgia have recently taken over from Bakers Waste.
We have so far had two missed collections, it’s impossible to talk to them you spend ages on hold and then whoever you do speak to only does half a job and doesn’t call you back as promised.
They were going to charge for ten bins when we only have two and they’re much dearer than competitors.
Tried to cancdl because of all of the above and I’m told I’ve got to stay because we’re in a contract with them.
I did not sign a contract with them and nor did I sign and agree to the notice of assignment.
Have had to resort to cancelling my direct debit to see if that makes them listen.

We reached out to Ellgia to come and provide their services for a comprehensive waste audit, and we couldn't be more satisfied with their service. From the initial consultation to the final recommendations and implementation, their team demonstrated exceptional professionalism and expertise.

Freddie, came to our site and conducted a thorough audit. He examined how our waste was being handled and identified key areas for improvement. Freddie's insights were invaluable, helping us understand the inefficiencies in our current processes and providing practical solutions to address them.

The audit was thorough and insightful, identifying key areas where we could improve our waste management practices. They provided us with a report and actionable steps and quote to reduce waste, increase recycling, and manage hazardous materials more effectively.

Thanks to Ellgia, we are now more confident in our waste management processes and are seeing tangible benefits in both cost savings and environmental impact. We highly recommend their services to any organisation looking to improve their waste management practices.

They have just taken over Bakers Waste - I have received an invoice however my bin has not been emptied for weeks & I have now been on hold trying to contact them for 16 minutes..... still no answer

Thank you Raquel for being so prompt with my enquiry and helping me. Very prompt service

I am extremely frustrated with Ellgia’s waste collection service. This is not the first time our bins have been left uncollected, and the situation has now become unacceptable. We are constantly left with rubbish bags piling up around the bins, which is both unsightly and disgusting. My neighbours have started complaining, and frankly, I don’t blame them.

We were promised a collection yesterday, but it didn’t happen due to a supposed vehicle breakdown. Then, the collection scheduled for today was also missed. Now, I’ve been told there’s a collection scheduled for tomorrow, but given the track record, I have zero confidence that it will happen.

Customer service offered no help beyond repeating that a collection is scheduled. I wasn’t even able to escalate my issue, which is incredibly frustrating. If this continues, I will definitely be looking for another waste management company that can actually provide reliable service.

This level of incompetence is simply unacceptable, and I would not recommend Ellgia to anyone looking for a dependable waste collection service.

Racquel helped with my enquiry swiftly & very effectively which was much appreciated.

Raquel was very helpful and polite and got everything sorted with out any problem. Many thanks.

Raquel in Customer Service was knowledgeable, efficient and very polite to deal with. I needed a new skip, the service agreement was signed an hour later! Same great service from a company we've been using for 3+ years.

I had a skip collected on 06/08/24 where I received a call from that unfortunately their driver had cracked a drain cover by my door. They apologised and assured me it would be replaced, in the meantime they covered the open hole with paving slabs so it wouldn't be a hazard. I thanked them for getting in touch and said it's not a problem. I called back 4 weeks later on 03/09/24 as the cover had still not been replaced where I was told they'd reach out to the local branch to get it sorted and they'd be back to me with a date. I then called again a week later on 10/09/24 as I hadn't heard anything through and was told the original person I was in contact with was unavailable but a note would be left and they'd give me a call. It is now 3 working days later with no follow up once again. I have finally got through after 4 attempts today 13/09/24 where I have been told the replacement part is finally 'on order', but they cannot give me any sort of timeframe for when it will arrive. This is 6 weeks since the original damage.

I spent the last weekend clearing out the backed up drains as it turns out the driver didn't remove any of the cast iron drain cover he smashed into the (then clean) drain, just put the paving slabs over the top. As you can imagine that was a very fun experience...

I am finally out of patience and if this is not rectified by this time next week (20/09/24) I will be replacing it myself and sending an invoice for the part cost & time spent fixing the state your driver left it in.

Prompt service and sorted out the issue I was having regarding our contract.