Edinburgh Bicycle Co-op Anmeldelser 

A Tale of Two Halves

I must begin by commending the impeccable service I received from a gentleman named Gavin. His knowledge, attentiveness, and care were truly of the highest calibre—world-class, in fact. He guided me expertly, and I am utterly delighted with the bicycle and products he recommended.

However, regrettably, the experience following that initial engagement took a rather unfortunate turn. Deliveries failed to materialise as scheduled, and to my dismay, I was wrongly accused of attempting to make a fraudulent claim—an assertion that was not only wholly unfounded but later retracted, albeit without so much as a formal apology. The original items I ordered had to be substituted, and the entire transaction became unexpectedly fraught.

Spending £5,000 in such a manner was, frankly, not the experience I had anticipated.

That said, it is important to acknowledge that the business did, in the end, rectify the situation. I received an excellent selection of products, and I have every confidence that, should any issues arise in the future, they would make every effort to assist. My only counsel to the business would be this: take these learnings to heart, and strive to ensure consistency throughout the customer journey.

Despite the turbulence, I remain a firm believer in supporting independent retailers. The market is already saturated with faceless corporate giants, and it is vital that we continue to champion the independents who offer passion, personality, and genuine expertise. Businesses such as this deserve the opportunity not only to survive but to flourish.

Brilliant process and what products these guys have. Wouldn't go anywhere else for our bikes.

Excellent customer service I purchased brand-new bike from them, Arrived very well protected and at the time specified. Everything set up and ready to go .

Good service and advice

Byker Edinburgh cycles mechanics are 10/10. They have transformed my old specialized road bike. Customer service 10/10 as well- genuinely kind and helpful. Thank you

Ordered tyres and after the initial order confirmation I did not hear anything about delivery for over 10 days.
When I chased it up I was told delivery details had been sent but were probably in Spam - apparently I wasn’t alone.
Tyres are fine

The bike I ordered was well set up and delivered on time.

Still haven’t received the goods I ordered and there has been no update or info.

When I was younger I used to stay in Bruntsfield and got lots of stuff from Edinburgh Bikes. Bikes. Tools. Parts. Clothes. But then moved away.
However they handled a recent Specialized warranty claim for me (bought down England)
First class. Great experience (again). Reminded me how great they are (were)

I asked for the expected delivery date to be put back a day, and Edinburgh Bicycle agreed. After that, communication about delivery was slightly confused, but the bike did actually arrive on my preferred day. (I realise that it's hard for the seller to guarantee a delivery day.) All OK with the bike itself.

I've used Edinburgh Bike Co-op for years, they are an excellent bike shop.

Great service and price, I always buy from them when I can. 🌟🌟🌟🌟🌟

Great service great product

Ordered online for pick up in store. Was contacted to say there might be issues with order. Phoned shop who said it would be in next day. Phoned shop next day who said they couldn't find the order but would call us back. No call, so Phoned back after the weekend to be told items not in stock but could be provided in a couple of weeks. A few days later contacted to be told that parts would not be available at advertised price, so cancelled the order.

Put my bike in to get my forks and battery lock fixed it took over 6 weeks and when I got my bike back the wheel was loose it could have fallen off and could have been badly injured I was told the bike had checked as well poor workmanship avoid

Really great communication updating me on the stock situation. Fast shipping. Great product. All good.

Great delivery constantly letting me know what was happening with our order will use them again definitely

Picked my bike up from the Leeds store. Excellent staff. Very knowledgeable and very helpful. 😊😊

I'm well happy with my shopping experience.