Ecotricity Anmeldelser 

Switching was really easy Lauren was very friendly explained everything very clearly. Additionally, it feels good knowing my money is going to be reinvested in green energy, and not in shareholder pockets.

Been with Ecotricity for 3 years (Recently built, 2 bed flat, only electricity) just a few points on where things have fealt like a punch to the gut over the years.
- Average bill came to £120/m, me and my partner do not use a lot of electricity. For example our new property which is more than double the square footage gas and electricity is closer to £80/m
- Felt like we were held hostage by ecotricity. After our first year we tried to move supplier, we received email responses from them all stating they cannot take over the supply (but they would like to) and told us to contact ecotricity. The response from ecotricity was essentially 'tough luck buddy'.
- Went on a nice 20 day holiday to celebrate our engagement. Turned everything off at the mains including the water heater and our bill was still just over £100 for that month 👀
- When we did move out we provided a metre reading and got a final bill of ~£80 (for the 20 days of the billing period we were there) the account was then closed. 4 weeks later we got another final bill of £40 (What?) When I called the agent told me they used an estimate reading to generate this bill. When they re-took the reading, I uploaded a month earlier, it reduced the bill to ~£8. Still thinking why I have two final readings.

Could I have argued all of these points with them, yes, but who has the time. If these happened to me i wonder how many other families are also being ripped off (kinda seems like fraudulant behaviour to me) due to what I assume is just 'Standard operating proceedure'

Really helpful customer support team who very quickly found us a tariff that was suitable for us in our new home. Lauren explained things incredibly clearly and was of great help. Thank you for the support!

The service I received from Liyarna was truly outstanding and went way beyond my expectations. My enquiries were a pre cursor to switching to Ecotricity after over 10 years with mu current supplier. As a direct consequence of her knowledge and assistance I decided there and then to sign up. Without being pressurised in the slightest. Very many thanks Liyarna.

Excellent customer service, knowledgeable staff: in comparison to British Gas I would give them 50 stars. If you’re frustrated with BG, look no further

Easy communication with real people.
All requests (eg for readout unit) happened efficiently.
Good that energy is green.

Truly human company, great customer service, and a mission we should all care about. Liyarna was so helpful in helping us switch and answering all our questions.

When moving property in the last couple days, I have had a very positive experience when transferring everything I need through ECOTRICITY. I would like to especially thank Lauren who has helped us this whole time and talked us through every step when it came to helping with our electricity and gas. Thank you Lauren and everyone at the ECOTRICITY team

Had to phone about changing bank details m. Very nice person to talk to and I was able to easily and relaxedly resolve my query

Everyone at Ecotricity was helpful and friendly especially Trinity.

Emily's support was excellent. She helped provide a quotation and get everything setup. Great customer service and clear communication throughout.

Spoke with Ros who was very helpful and is amending our Tarif to reflect what it should be. Friendly, efficient and nice to deal with. Great Customer Service

Very helpful, friendly, professional customer service - clearly explained everything in detail about the switch and my options; also very polite and listened to my concerns sympathetically.

Lauren really reassured me with her positive attitude that my switch would go smoothly.

I moved into my property two months ago. The first month's bill was originally in my landlord's name and was transferred to me, something completely outside my control.

I set up a direct debit immediately. Ecotricity sent one email about the balance, then straight away sent a threatening letter warning of debt collectors, home visits, and a court warrant to fit a prepayment meter.

While my direct debit was still 6 days away from being due. I had not missed a single payment. They escalated to formal debt threats before the bill was even overdue.

When I tried to switch supplier in response, they blocked it. Formal complaint raised and escalating to the Energy Ombudsman.

Great customer service better than most other providers
phoned with problem I had had to ring me back phoned me at the time they said they would was very polite and helpful never had any problems with there service in the 12 years been with them

Friendly person who was knowledgeable and patient with me.

Great customer service very competitive prices no problems at all would highly recommend

We’ve always received exceptional service, and today (with James) was no exception.

Good tariffs. Easy to communicate with them and they have a good background story