Ecotricity Anmeldelser 

I was forced to be with Ecotricity after buying my flat for a year.
Ecotricity never got in touch to mention they were my energy provider, so for a year I believed I was with Octopus until Octopus raised that I was paying for electricity for the wrong flat.

Behold, when I contacted Ecotricity I found out that they estimated my bill to be in the thousands, where other providers would’ve been far less. And because I’d never heard from Ecotricity, I had no idea the rates I was paying.

I disputed their initial meter reading when I moved in, but they were having none of it.
And as soon as I switched to octopus(properly this time) they let me know my meter reading needs replacing. Go figure right?

I will never ever recommend this company after the money they’ve forced me to pay despite their poor communications.

However, their customer service was responsive and isn’t to blame.

Excellent customer service. Clear and simple communication both online and via telephone. Would definitely recommend.

I don't recommend Ecotricity
Octopus Energy are amazing - go with them instead
Im very glad to have had the great experience with Octopus to counteract how i feel about Ecotricity. Octopus are human - when they say they care they act on it. Cant say enough about how amazing Octopus Energy have been. They renewed my faith in humankind and went a long way to helping me in a really difficult situation/period of my life. Kindness from strangers really can do so much to help a person. I found that out when dealing with Octopus Energy...and others...who still care about kindness ... and act on it. Octopus Energy, without exaggerating, did something that really changed my life. They listened and then acted - and it has really really helped me.

FYI the response Ecotricity gave below is them "deciding their own narrative" about a situation

Helpful, intelligent and polite.

Delightful to deal with.

Easy to get information, great tariffs, and a great company ethos.

My call was taken by Lauren. She was polite and helpful throughout our conversation and was knowledgeable enough to answer my questions and suggest certain courses of action for me to take. My only reason for only giving 4 stars was that the quality of the line was slightly low and made it difficult to hear Lauren at times.

Very easy to set up a transfer from my old supplier.
Customer service is second to none.

I'm very happy with the service Ecotricity provides , they see to my needs without sending too many emails bugging me to (upgrade) to a smart meter, so we are getting on ok.

I use them for import and export
Green and great service with almost market leading rates
And you get through to UK based staff who are lovely

Brilliant service - relational and understanding an example of what good service should look like. Thoroughly enjoyed your service the workers approach and I will recommend your service a thousand times

I tried several times to set up my new account on line but it would not take my DD details
I tried calling but went round and round the never ending options that took me back to the beginning
When I finally managed to speak to someone they were brilliant and could see my aborted on line application and finished it off for me
The website DD issue needs to be addressed quickly as I am sure less determined customers would go elsewhere Ahmer 2 days of trying on line and 2 frustrating trips around the telephone options!!!

Quick response to my call about installing a smart meter, listened and resolved my query promptly.

Sam, who helped me switch to Ecotricity, was very helpful and clear throughout, answering queries with ease; a simple switch.
Jackie and Emma at customer services also couldn't have been nicer or more helpful.
However it took almost a fortnight for a callback to happen despite my chasing them three times.
Absolutely worthwhile as an ethical company providing vegan electricity and gas, as a not-for-profit company, and as an ecologically sound group.

Wanted to change tariff and find it easier talking to someone on the phone rather than doing it online and they answered straight away, gave me all the info I needed, then I was able to do it myself online. All very clear and helpful, thank you. My only gripe is with energy companies generally and not specifically ecotricity that if there is a cheaper tariff available I should be offered it without having to call up having paid more than i needed to for months. Why are there so many options?!

Absolutely fab customer service! I didn’t have to wait to speak to anyone and my issue was sorted in one call.

A big thank you to Emma who was absolutely amazing… I knew she was getting it sorted without a problem as soon as she answered!

I have had a very positive experience with Ecotricity. I’ve got through quickly when I’ve phoned. I like it that they are employing people in the UK to answer the phones. My only issue has been difficulty finding information online but as I have reached help easily on the phone and by email it hasn’t been a real problem.

It’s as rare as hens teeth to actually actively like your energy provider but I wholeheartedly do. They aren’t pushy. They aren’t corrupt regardless of what may be written about them their prices are the best on the market… for my household at least. I am so happy to be able to have a moral and ethical company that I pay to for a service that I have no choice but to have. Also if you are adverse to the CEO and his outspoken comments then you have absolutely missed the point and you are not listening hard enough

I am extremely disappointed with the sales team's communication and lack of professionalism. It took them nearly a week of delayed responses and missed connections—on their end—to process a simple request, which ultimately cost me the cheaper rate I was originally quoted.
24 May: I filled out the online form requesting a gas-only switch.
27 May: After three days of silence, an agent finally attempted to call me. I missed the call, but they emailed me a quote. I immediately called the hotline back, only to be told the sales team was unavailable. I replied via email the same day to confirm the gas-only switch.
28 May: Despite multiple phone calls from my side and a back-and-forth email exchange, I was still unable to get through to the sales team.
29 May (Morning): An agent finally confirmed via email that the gas-only switch was possible. I provided my confirmation immediately. However, my response went ignored, and two subsequent phone calls that day yielded no progress.
30 May: I called again and finally managed to speak to the sales team. I was shocked to be told that the original, cheaper rate quoted on 27 May had already expired and the price had gone up.
1 June: The original agent emailed me to ask for my meter number, but applied the new, higher pricing, expecting me to just accept it.
When I emailed back to escalate this matter and lodge a formal complaint with senior staff, the company went completely silent. No one has replied since. This has been a thoroughly frustrating experience.

I changed from my old supplier who I had been with for around nine years and to be honest we're very good, but like everything else I needed to try and reduce some of outgoings so looked around for where I could make savings. Ecotricity at the time were showing much better savings and after reading reviews decided to change to them. So far so good everything is going along smoothly and from the start my SMET 1 and IHD were working, I decided to pay by direct debit paying a fixed amount each month which I believe I can change the amount myself using the app which is good as it would allow me to build up some extra credit for the winter months. My first payment is expected to be taken on the 15th of July so we will see if this works ok. I've not yet had to contact anyone by phone as the app appears to work well and done all the work for me.

Excellent customer service. British lady helped me over the phone and called me back to resolve the issues in the same day. Super!