Ecotricity Anmeldelser 

A crock of stupidly and irresponsibility rolled into one. They cannot manage bills and they don't know what they are doing.

It is an Ofgem requirement that domestic consumers should have access to the Half-Hourly meter readings recorded by Smart Meters. However, Ecotricity refuses to provide it and gives no information on how I can obtain it.

I need this data for the past year as it enables me to perform the detailed analysis needed to optimise energy consumption.

Maybe I need to stop paying my bills while the company refuses to comply!

Sehba resolved an issue very quickly - very professional

Efficient effective service

Ecotricity have been great so far. They offer the option to either pay for your energy as you use it, or set up a fixed direct debit. Things did go a bit wrong at one point when I moved house and tried to have them as my supplier in the new house and it all got messed up, but unlike other suppliers, they investigated properly, apologised, admitted they'd got it wrong and quickly sorted everything out. Other than that I've experienced much better customer service than with prevoius suppliers.

Nothing but top notch service. I’m a very satisfied customer.

Ecotricity rep was polite, efficient and friendly. It is SO good to be able to speak to a human being rather than via a virtual asistant.

I got a very quick reply and the customer service had already taken action to deal with my query.
All was resolved without having to ask for it or further discuss.

When I chose Ecotricity I was contacted very promptly to set up my tariff and direct debit and the switch happened seamlessly. The customer support team is prompt and fantastic. They are also one of the cheapest on the market.

Nothing but praise for the customer services teams of this company! Emails are responded to almost immediately, well written relevant answers to questions and extremely helpful.Changing from FIT payment to SET payment made so smooth and straightforward.Such a pleasnt contrast to several organisations I have dealt with recently! Thank You.

Always easy to talk to a real and competent person when I've needed to phone Ecotricity.

Been with ecotricity just over a year now , they are superb, I have just moved onto a fixed tariff and chose the wrong one by mistake, when I rang ecotricity customer service nothing was too much trouble, the lady helped me swap onto the correct tariff and advised me of each tariff and which would be better for me. I would highly recommend ecotricity for your gas and electric.

Very quick to respond, gave me the information I needed, polite, spoke to a real person

Calls and emails answered quickly by a young lady, Liyarna who was very helpful in answering the questions that i needed to ask before deciding to switch suppliers.

They can't calculate bills correctly, they add double bills, there is no service at all, they only demand money and threaten debt collectors, avoid this company.

Signed up for a fixed deal and there was no indication at all about the requirement for a smart meter. Two weeks later I receive an email from some other company called Calisen asking if I want to upgrade to a smart meter for free. Who are they and no I don't. Three months later my tariff is suddenly changed to variable and I'm charged £150 exit fee. As other reviews have already said, this company is a scam. They tie you into a deal with hidden clauses that they show you when you question them. Ombudsman are being informed. P.S. The usual corporate reply from them will now be forthcoming on this review site to look like they care and there's a team of people waiting to help you. They don't. So Ecotricity, don't bother replying.

Having just switched my energy supplier to Ecotricity, I can, so far, recommend them entirely. Ditto, my Feed-in-Tariff from my previous supplier, which went without a problem. Many thanks to them.
Andrew.

Very knowledgeable operatives, answered all my questions and found me the best tariff.

Helpful, clearly speaking official