This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Vis mer
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Se hva andre synes
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Vis mer
Selskapet har svart
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Vis mer
Selskapet har svart
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktopplysninger
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Storbritannia
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
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Svar fra Ebac Ltd
Thanks so much for your lovely feedback Helen,
We're really pleased you’re happy with the product and delivery.
Kind regards,
Natalie
Great Product
Easy to order on the website.Found the product I was looking for and ordered it. It arrived in good condition,on time. The dehumidifier I bought was plugged in straight away and is at this moment working perfectly doing the job it was supposed to do.Can’t fault the product.
11. mars 2026
Svar fra Ebac Ltd
Thank you for your wonderful review Phillip,
We’re delighted to hear that you found the ordering process straightforward and that your dehumidifier arrived on time and in perfect condition. It’s great to know it’s already up and running and doing exactly what you need.
We really appreciate your kind words and are so pleased you’re happy with your purchase. If you ever need any support, we’re always here to help.
Kind Regards,
Natalie
Smashing dehumidifier
Chose Ebac for a dehumidifier as they had a good range and also are made in Britain. Ordered via the website and the delivery was very quick. The unit works very well and has a smart feature on it. I did have issues linking the dehumidifier to the app on my phone, but after watching a YouTube tutorial it was done with ease. Highly recommend this range of dehumidifier’s.
11. mars 2026
Svar fra Ebac Ltd
Thank you for your great review Tony,
We’re so pleased to hear you’re happy with your dehumidifier and that you chose Ebac for its British manufacturing and wide range. It’s fantastic to know the delivery was quick and that the unit and its smart features are working well for you.
We appreciate your feedback regarding the app setup too. While we’re glad the YouTube tutorial helped you get everything connected, we’ll certainly take this on board as we continue to improve the experience.
Thanks again for your recommendation it really means a lot to us.
Kind Regards,😊
Natalie
Excellent product
This is by far the best dehumidifier I have had. It’s literally as easy as switch to smart and go!
It arrived on time with great team communication and at a very competitive price.
11. mars 2026
Svar fra Ebac Ltd
Thank you so much for your fantastic review Anna,
We’re delighted to hear that you’re enjoying your dehumidifier and finding the smart mode so easy to use that’s exactly what we aim for. It’s also great to know that our team’s communication, timely delivery, and pricing met your expectations.
We really appreciate you taking the time to share your experience, and we hope the product continues to serve you well😁
Kind Regards,
Natalie
2nd purchase.…
2nd purchase and both went well without problems, excellent equipment and working perfectly.
18. mars 2026
Svar fra Ebac Ltd
Great to hear your second purchase went just as smoothly as the first. We're delighted everything is working perfectly and that you're happy with the equipment. 😊
Kind Regards,
Natalie
So far, so fantastically good
For starters, the ordering and delivery process, direct from EBAC was seamless. The dehumidifier was well packaged, with the attached info leaflet informative and simple to comprehend. It was also satisfying to note that the warranty etc was already activated hy EBAC.
Things only got better once we actually started the device almost immediately. We recently moved to a 17th century, lime wash rendered end of terrace cottage, and have become increasingly aware of moisture issues, particularly on internal bedroom walls. The amount of water removed from the environment is astonishing, with damp areas being almost completely negated, in both first and second floor rooms. Similarly the amount of condensation on wooden bedroom sash windows in the mornings is now almost non existent.
The Smart control system is also a real bonus, with hopefully a cost effective and efficient means of tackling the damp levels as and when they escalate.
We've only been using the EBAC for a couple of weeks, but so far, so fantastically good.
26. mars 2026
Svar fra Ebac Ltd
Thank you so much for sharing your experience Malcolm,
We’re thrilled to hear that your EBAC dehumidifier is making such a noticeable difference in your home, especially given the challenges of a 17th-century property. It’s great to know that the ordering, delivery, and setup process was seamless and that the Smart control system is helping you manage moisture efficiently. Your feedback about the immediate improvement in damp areas and window condensation is especially rewarding for our team. We truly appreciate your kind words and look forward to continuing to support you in keeping your home comfortable and dry.
Best Regards,
Natalie
Ebac 2150e Dehumidifier
I recently purchased an Ebac dehumidifier, and it has been a total game-changer for my home. Living in a place where damp and condensation are constant battles, I was impressed by how quickly this unit pulled moisture out of the air. Within just 24 hours, the windows were clear, and that heavy, "musty" feeling completely vanished.
What really sets it apart is the Smart Control system. Unlike other models where you have to constantly mess with the settings, this one tracks the humidity itself and adjusts its run-time automatically. It’s incredibly efficient, which has been a relief for my energy bills. Plus, it’s surprisingly quiet—I can leave it running in the conservatory throughout the day and night without it disturbing anyone.
It feels sturdy and well-engineered, and knowing it’s specifically designed for the British climate gives me a lot of confidence in its longevity. If you’re looking to protect your home from mould or just want to dry your laundry faster indoors, I can't recommend Ebac enough!
I ordered direct from the Ebac factory at Bishop Auckland, and as I live in Spennymoor only a few miles from the factory I was hoping there was an option to pick up the unit in person, but unfortunately there wasn't an option to do this in the ordering process. The unit had to be transported to Newcastle to be delivered by DPD at a later date. DPD did a good job of delivery on the correct date at the right time, and I also knew the name of the driver.
Because I purchased direct from the factory I was offered the 5 year warranty.
13. mars 2026
Svar fra Ebac Ltd
Thank you for such a detailed and fantastic review Alan,
We're delighted to hear your dehumidifier has made such a noticeable difference in your home and that you're enjoying the Smart Control features and quiet operation. We also appreciate your feedback regarding the collection option as this should of shown there for you as this is an option for customer to come to our shop here in newton Aycliffe.
Kind Regards,
Natalie
Very happy to buy British…
Very happy to buy British the main reason for purchase and support a British firm.
However despite reading other reviews about the spin cycle leaving clothes in need of a further spin adding more time to the wash decided to ignore and purchase. But am having same problem which is rather annoying. Trying to distribute clothing in drum in various ways in hope of solution. Apart from that am happy with machine.
10. mars 2026
Svar fra Ebac Ltd
Thank you for your thoughtful feedback and for choosing to support a British company we really appreciate it. We're pleased to hear you're happy with the machine overall, but sorry to hear about the spin cycle issue. It may be worth reaching out to our support team so we can help with this for you. 😊
Kind Regards,
Natalie
Svar fra Ebac Ltd
Thank you for your lovely feedback Roy,
We're so pleased to hear you're very happy and that the product is doing exactly what it should.
Kind Regards,😊
Natalie
Ebac hot and cold 9kg washing machine repair
I have owned an Ebac hot and cold 9kg washing since September 2019 so still in the seven year warranty. The machine failed on Saturday 21 March. I reported to Ebac at 9:30 on Monday 23 March. My call was dealt with efficiently and politely with the promise that a repair engineer would make contact in 24 to 36 hours. I received a call at 13:00 on the 24 March to arrange a visit. On 25 March The engineer arrived on time and had replaced the motor by 9:30 exactly 48 hours after I reported the fault. Absolutely superb service.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ebac Ltd
Thank you for your detailed and fantastic feedback Alan,
We're delighted to hear your repair was handled so efficiently and within the expected timeframe, and that you received such superb service throughout. 😁
Best Regards,
Natalie
Great product
10. mars 2026
Svar fra Ebac Ltd
Thank you for your feedback,
We're so pleased to hear you’re happy with the product.
Kind Regards,😊
Natalie
Quality service product
Extremely quick service for genuine filter. For an equally great product.
9. mars 2026
Svar fra Ebac Ltd
Thank you for your great feedback Richard,😊
We're delighted to hear you were impressed with the quick service and the quality of the genuine product.
Kind Regards,
Natalie
Svar fra Ebac Ltd
Thank you for your fantastic feedback Lilla,
We're delighted to hear you found the service speedy, efficient, and supported by excellent customer service.
Best Regards,🙂
Natalie
Svar fra Ebac Ltd
Thank you for your kind words Mrs Cowls,
We're so pleased to hear you found the service friendly, efficient, and helpful.
Kind Regards,🙂
Natalie
Svar fra Ebac Ltd
Thank you for sharing your initial thoughts. We’re glad to hear that everything seems to be going well in the early days, and we hope it continues to meet your expectations as you use it more.
Kind Regards,
Natalie🙂
Unintrusive and works amazing
Easy to use. The app is clear. Dries my big load of laundry in max 24h.
10. mars 2026
Svar fra Ebac Ltd
Thank you for your feedback. We’re delighted to hear that you find the dehumidifier easy to use and that the app is clear and helpful.
It’s fantastic that it can handle a big load of laundry in under 24 hours and is working so effectively for you.
Best Regards,
Natalie😁
Can't comment on the operation of…
Can't comment on the operation of machine yet as only had it a week.
Ordering and delivery process were excellent though and I was kept informed at every turn.
Had email with my warranty the day of delivery and goods arrived in the time window I was advised.
Very good service
7. mars 2026
Svar fra Ebac Ltd
Thank you for your feedback. We’re glad to hear that the ordering and delivery process went so smoothly and that you were kept informed throughout. It’s great that your warranty information arrived promptly and that your goods were delivered within the advised time window.
We hope that once you’ve had a chance to use the machine, it performs just as well as the service you received.
Kind Regards,😊
Natalie
Previous owner from over 20 years ago
Previous owner from over 20 years ago, and finally gave up the ghost. Replaced with identical model and it does the job just like clockwork. Excellent in all respects. Many thanks.
7. mars 2026
Svar fra Ebac Ltd
Thank you so much for sharing your experience,
We’re thrilled to hear that your replacement is performing just like the original and meeting your expectations. It’s always great to know our products continue to deliver reliably “like clockwork.” We appreciate your support and kind words.
Kind Regards,
Natalie
Neat, portable, efficient & easy to empty
The machine arrived promptly. It is neat, portable, efficient & easy to empty.
Full instructions had to be downloaded from the manufacturer's website.
Even after a fortnight I am finding it a bit noisy & have to turn it off when I am playing a musical instrument in the same room, despite putting a thickly-folded towel underneath it.
10. mars 2026
Svar fra Ebac Ltd
Thank you for your detailed feedback. We’re glad to hear that the machine arrived promptly and that you find it neat, portable, and easy to empty.
We appreciate your note about the instructions needing to be downloaded and the noise level. While the unit is designed for effective performance, we understand it can be noticeable in quieter environments, especially when playing music nearby. Your comments are valuable and will be shared with our product team for consideration.
Thank you again for taking the time to share your experience.
Kind Regards,
Natalie
Happy with everything
Happy with everything - dehumidifier is good quality - was pleased with the discounted price. We've used it once to try it out & seems to be working well. We basically bought it for the winter months when our flat gets particularly damp. Hopefully it will do the job)
6. mars 2026
Svar fra Ebac Ltd
Thank you for your lovely feedback. We’re really pleased to hear that you’re happy with your dehumidifier and that you were able to take advantage of a discounted price.
It’s great that your first use has gone well, and we’re confident it will make a real difference during the winter months when damp can become more of an issue.
Thanks again for your support, and we hope it continues to perform well for you.
Best Regards,
Natalie
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