Early Settler Furniture Anmeldelser 

Very misleading and deceptive returns promises for online purchases, do not trust them! Terrible after sales customer service

Purchased some goods on 1/12/25 and was told it would be at the store (West Gosford) on 4 Dec.
Went to the store today 8/12/25 and was told the goods didn't arrive and it might be this Thusday (11/12/25) and I should get notification when it has.

I consider this very poor customer experience and a waste of my time making a trip to the store.

Be aware of any delivery timeline this store provides.

Extremely disappointed with the customer service. I contacted Early Settler multiple times over several days regarding a simple exchange and received no replies to emails, website messages, or promised call-backs. I eventually had to ring the store myself to get any information. The lack of communication was astonishing and well below what I would expect from a company of this size. Unfortunately, based on this experience, I will not be returning as a customer.

Great seamless service enthusiastic staff Excellent shopping experience

Anisa was extremely helpful and efficient.

I had the greatest assistance from Mara for an order I was wanting to place but needed it delivered at a certain time due to moving. She made it so easy and it was an absolute pleasure dealing with her.

Everything was sorted out quickly and efficiently with just one phone call

Helpful, friendly and kind chat Early Settler representative, Mara. Was easy to deal with. Was patient with some mistakes I made.

I purchased 4 dining stools on sale. I brought them home to find out they are not dining stools, they are outdoor bar stools and are so high they don't fit under our kitchen counter. I got told there would be no refunds or even a credit toward four bar stools that could fit. I am now stuck with 4 stools that are so high our legs touch our counter.
I know companies have policies, however these can be applied within reason. They potentially could have made a larger sale and follow up sales from me if they had allowed us to exchange for kitchen stools.
Very dissapointed in their customer service. I will not be shopping there again.

I recently purchased a swivel chair online from Early Settler, which was clearly advertised as in stock and ready for delivery. After placing my order, I heard nothing for several days and had to follow up myself — only to be told that the chair actually needed to be shipped from elsewhere and would take around 10 days just to reach their Auburn warehouse.

This is completely misleading to customers who believe they’re purchasing an item that’s ready to go. When I requested a refund, as I couldn’t wait that long, I was told I would be charged a 20% cancellation fee — even though the delay was entirely due to their false advertising.

This practice feels unethical and unfair. Customers should not be penalised for a company’s lack of transparency. If the true stock status and delivery timeframe had been clear upfront, I would never have placed the order. Early Settler needs to be honest about product availability, stop misleading consumers and give me my refund back!

Top Tier Service.

Anisa was wonderful to deal with. We asked for a delayed delivery date and she ran through the process with me. I will now have a beautiful table and chairs for our new home arriving just when we do.

My experience with Early Settler has been mostly a big hassle! My flat pack arrived incomplete and the missing parts were order over a week ago and I still don't have them, The parts seem to be lost now. No, I won't shop here again

Terrible experience with early setters shop Frankston and Narre Warren. We have ordered a wooden carved stool from Frankston store and were told we can collect from Narre Warren store which is close to our home. However, we haven’t received any call after a week and when we checked with Narre Warren store, we get a rude response stating that the warehouse didn’t deliver and asked us yo drive to keysborough to collect the item. The next day we get a call from the store where we purchased asking us to come back to collect an item on display as the warehouse has a broken item. Looks like they are playing with customers and don’t care about customer service. Zero trust worthy business and would never return for any subsequent purchases with early setters.

Anisa was very helpful and gave me great advice and answered all my questions.

This company's shipping prices are daylight robbery. For a small table lamp and a couple of small cushions they charge $69 for shipping with a 6 week delivery time. I only live in the Waikato! I queried this with customer service and they said that was a normal price for shipping. Where the hell are you getting your shipping quotes from? I would not be surprised if Early Settler is starting to go down the drain due to their dodgy business tactics.

Received my order via delivery over two seperate occasions. Both times the delivery service guys were absolutely fantastic. Friendly, polite & great communicators. Was refreshing to see Aussie delivery guys (which sadly is rare these days) - well done Early Settler Melton on supporting true blue Aussie workers.

I WAS a loyal customer for 25 years ago, but after receiving a pantry costing $2,648 which was described as having 'sleek white finish' that 'you will love', but in reality has a bare, patchy coat of white primer and the finish 'rough' to touch, especially on shelf surfaces , such that it is unsuitable for food storage let alone display in my home, I won't be ordering again from Early Settler. I'm horrified. Loyalty has its limits. I have a beautiful, well crafted colonial bookcase which I purchased from them in the mid 90s and still stands proudly in my lounge. I marvel at the finish every time I wipe it down and admire it's beautiful and functional design, and that's what prompted my purchase of the kitchen larder pantry, but it's nothing like the craftsmanship and finish on the bookcase.
I was also misled when placing the order. The item was listed as 'in stock and ready to deliver', but didn't mention that doesn't apply to WA customers, only eastern states customers, and there's a 2-3 week delay for delivery to WA. I chose Early Settler is because I believed it was a LOCAL WA company, and I could get the pantry within 1-2 days. It was only after I received my order confirmation email that I was advised of the 2-3 week delay.
I then rang the phone number listed online. I suspect it is to an off-shore call centre. The agent refused to give me the direct phone number and address of a local store here in WA - she said she 'can't give me that' and 'can only put me through'. Very odd.
I went to the 'store locator' page at the website, and although the words were very reassuring - it said 'not sure where the nearest Early Settler Furniture store is? No Problem. You can use our store locator tool', BUT the store locator tool is MISSING. I alerted them to this in online chat, but never received a reply.
After receiving the panty on 16 Sept, I posted a review of the pantry at the Early Settler website, with photos to alert other customers that the finish is not as stated, but my review has never appeared.
I emailed customer service on 20 Sept about the issue and requested a partial refund in view of the item finish not matching description, and have NEVER RECEIVED a response. However I noted an immediate $300 reduction in the advertised online price.
It's so important to be up-front and transparent, and to communicate with customers ordering items online. I thought I could trust Early Settler but this is not the case. I don't know if Early Settler online is a separate company or what. I have even wondered if Early Settler online is an off-shore company using the Early Settler name. When I was 'put through', it seemed the agent had simply transferred the call and not informed the person answering about my query (at that stage trying to establish if there was a pantry in stock in any WA store).
The whole experience has put me off ever buying from Early Settler again. It's a shame because they do have unique furniture, it just doesn't (in the case of my pantry) have the craftmanship and finish of bygone years, and although I found the store staff helpful, the conduct of online customer service is substandard and unethical in my opinion.
ADDITION 5/10/25 - I just discovered my email to them of 20 Sept DIDN'T SEND (I had issues with my PC and internet around then). So at this point they have failed to respond (though they did fail to display my review). I have sent the email today, with photos showing the unfinished state of the pantry, and will update here when I get a response

I’ve been a loyal Early Settler customer for 25+ years and have had no issues. They stand by their furniture so instead of whinging online contact the store you bought from and they’ll assist. Ballarat ES have been phenomenal. Yesterday it was a rainy cold drizzly day, I was anxious as I’ve never been to Ballarat before and was towing a huge 4 metre truck of an enclosed trailer to collect large items I bought. They were so kind, went above and beyond and one staff stayed behind 15 mins after her shift ended to help me. How sweet was that. I bought a $30,000 sofa afew years ago from a high end luxury store in Sydney and was treated so bad I was in tears. With ES I will never complain as I know I’ll be treated like a million dollar client even tho I bought $10,000 of products for a renovation. What a fabulous experience I’ve had with Early Settler.

I visited the Bendigo store today and the sales assistants were friendly and very helpful. I purchased a lot of furniture and could not fault their customer service. Thank you.

Recently purchased a Farrow writing desk, and it was of very poor quality. For $400, it had staples stuck on the bottom, and the top had a wood pattern printed on it. If that isn't bad enough, it would always wobble. Do Not Buy!