E-ITCA Anmeldelser 

Application adds various add-on's by default. I was applying for 5 year permit. Attempted to deselect urgent service and other unnecessary services. While doing so the permit validity had changed to 1 year. Now trying to resolve it via Whatapp and telephone. Whatapp messages are answered sporadically. Unable to contact via the UK phone number and Turkish phone number. I was offered a 20% off discount code at the beginning. As the 1 year permit was somehow selected the full 20% discount wasn't applied on checkout. I've offered to pay the difference for 5 year permit if the calculation is done properly. No response from WhatsApp Support to this suggestion.

Had an email saying that soft copy option for the card has been selected when a card hasn't been ordered, so I need to remove the soft copy option or add the card option. I do not need the card (only need the permit). There is no suggestion on the email as to how to go about adding/removing services now. i.e. amending the order.

Update (18.01.2024)-John reverted to me via WhatApp yesterday (I did email Catrina/ICTA team to explain when I received their email saying permit and card will be shipped) to inform that the one-year IDP will be shipped (also to ask if I wanted the Card - I said no to this). I then asked about the 5 year. He contacted finance team and they worked out the additional payment. Once the paypal link was sent, I made the additional payment immediately. Now waiting for permit to arrive in post in 3-5 days. Will update this review once it's received. I'm increasing rating from 2 to 3 stars due to amicable resolution (with potential 4 stars once permit is received and everything is in order)

Update (02.02.2024) - Everything worked out fine. IDP received via special delivery with correct valid to date (5 year validity). Increasing rating to 4 stars as promised in my previous update.

Sign up with them, hand over your money and then they come back demanding more. Day after day no response until i lodge a complaint with paypal and still they refuse to cooperate.

The company not answer any comunication, my purchase code was GRN200-569-4016

After 3 days and claim in Payment gateway ..the company sent me the tracking code ...so I change the initial review ... hope that can i put the last star !

Fast service. Responsive customer service. This is an informal licence however.

Simply an amazing service. After 2 hours I submitted my application I received an email with the soft copy of my drive license.

Thank you so much for the efficiency and professional assistance!

Quick Processing & Issuance.
Been a Travel Agent from Qatar recently issued 2 IDP from ITCA for my clients all received within the time frame.
The staff is very helpful.

I got my Uncle's ITCA license approval in just an hour even on Sunday and confidently recommended, having such a great team. Thank you so much, Ms. Catrina and the rest of the team.

I put 3 stars because of the big error from the original application. I would give John 5 stars because he helped me very quickly and simply. Thank you John

I got my ITCA license approval within 23 hours, thanks

Bonjour,
Suite à deux graves erreurs de la part d'ITCA sur le document IDP ( Validité erreur & Nationalité erreur ! )
Aprés beaucoup de temps de perdu et de nombreux échanges par mail, puis sur What's app pendant presque 1 mois, Mr John à enfin réglé le problème avec gentillesse et efficacité et je le remercie.
Néanmoins j'avais payé à ITCA
pour 5 années de validité , mais cette erreur n'a pas été résolue ( probablement du à un problème informatique d'ITCA en interne ? ou avec leur code promo non pris en compte par leur système lors de ma demande ? je ne comprends pas ? )
Donc à titre commercial Mr John m'a aimablement accordé 2 ans de validité pour compenser tous ces inconvénients.
Une amie ayant effectuée la même demande en même temps (car nous effectuerons le même voyage ) a reçu par mail le document IDP parfaitement rédigé, mais elle n'a jamais reçu son document Livret ni sa carte IDP par DHL comme prévu ...
Sa réclamation est toujours en cours de traitement ...
ITCA doit s'améliorer ! C'est surtout une solution payante de "dépannage" , car malheureusement actuellement en France il faut patienter pendant sept mois pour obtenir de l'administration française un permis international. Encore merci à Mr John pour son aide efficace.

Alors qu'il faut 8 mois pour obtenir un permis sur ANTS, ITCA nous l'envoie en quelques jours !!

The first attempt of getting the licence didn't work. There was a small mistake in the documents. After correcting it, I got the licence eventually.

I have just received my 10 years driving license . I have wished that there are more than 5 stars to evaluate your services . Mr. Steve amazing corrected my application in almost no time , very pleasantly and very patiently . I am recommending ITCA for all my friends , and whoever reads my review confidently recommend ITCA , having such great team , with Mr. Steve as a wonderful example

John helped me through the process, it was a breeze. This is a brilliant service. Thanks

Mr. Steve. Was very helpful
I had some mistake in the idl. He listened to my problem and easily solved it. Thanks to Mr. Steve. Customer service team is very good 👍

Appreciate and very helpful mr Steve,,, thanks correction and fast service

I have had the pleasure of getting my work done by ITCA. He listened to my every problem very easily and solved it. And I especially give a lot of love and thanks to Mr. JOHN, OPERATION MANAGER who listened to me and completed it as soon as possible.

Appreciate your service especially Mr steve

I had to have my application handled urgently but somehow didn't include it in my order. I was helped for free at the last minute when it was a busy time of the year. Great service, highly recommended.