Draper Tools Anmeldelser 

I have a very old Draper desk top moulder which had stopped working. James from Customer Service not only confirmed the correct model, but also found the component I needed to fix it, even though the part had been discontinued and was not listed on any new schematic. Amazing service and exceeded all expectations. Thank you

I had a warranty issue which Draper Tools responded to immediately with a very satisfactory outcome. Excellent products and amazing after sales service.

Bought a vacuum some months back from a closing branch of major DIY shed. Only just gone to use and found missing castors. Contacted Draper to purchase and they offered to send FOC. Makes me happy with my preference to buy Draper products for my workshop. Have always found their products to be excellent value for money and durable

I purchased a socket set from Amazon, unfortunately one of the hex socket pieces was not working properly- I contacted Draper directly- I did not want to return the whole set, would have been so much of a faff when just one piece was needed - Joe in customer services recognised this and stepped out of process and sent the piece free of charge - I wanted to take the opportunity to thank Joe for working outside of normal protocol and just being great - getting a complete item collected then redelivered would have been far more costly on all fronts - so thank you Joe what a star

Had small problem with a Draper Expert 3/8 drive extension so contacted customer service. Gina dealt with my problem in a very efficient manner, problem sorted and very happy customer. Gina is a credit to Draper Tools. Thank you Gina.

Debbie and Rob at Draper have been fantastic to talk to and deal with ! I returned my cob torch to Draper as it developed a non charging fault. Even though the torch was more than 12 months old following inspection of the fault, Draper kindly sent me a new replacement torch. You cannot expect any more from a premier company. Thank you Draper for stress free experience. Mark R

Customer service excellent. Gina dealt with my enquiries promptly and the replacement part arrived within 24 hours. Many thanks!

A tyre air pump was delivered with a defective gauge. An email was answered by Gina within hours and although I found it difficult to email a copy of the receipt, Gina patiently helped me through and arranged for a replacement.

11/10 for service.

I sent a cordless drill to Draper for a warranty repair. Instead of repairing it they sent me a brand new drill. I am truly appreciative of their customer service-just brilliant.

Excellent customer service. I had an issue with a garden tool which I let the repair team know about, I sent a few pictures and Kevin resolved the issue quickly. Great outcome and will continue to use Draper products.

Wow. I was blown away by Draper tools customer service.
I lost a torx bit for my Vde tool kit but could not find a replacement online.
Emailed Draper tools directly to see if they could help
Gina emailed me back promptly and asked for the toolkit stock number.
Once that was supplied she distributed it straight away. The whole experience was professionally wonderful from start to finish.
Thank you so much Draper tools and special thanks to Gina.

The service that I received from the company and Rhys in general was absolutely fantastic, I contacted the customer service department as one of my screwdriver bits had broken, I was told that they no longer manufactured the bit, but Rhys found one in the warehouse and posted it to me at no charge.

After sales support

I have a Draper 800 workbench which I had found a very solid bench to work from, but within a year of ownership it had a fault on one of the screw mechanisms. I contacted the online support team, explained the issue and that I only needed a part for the bench, but they provided me, free of charge, a completely new workbench, therefore I’m very pleased with the Company and its support team.

The person was very helpful and polite and did not rush me when looking for product codes or numbers, this Draper item was the easiest Warranty registration that I have ever done, the fact that they have a phone number you can call is even better not everyone has access to a computer or knows how to use one.
Keep up the good work and do not take away the phone line where you speak to a person.

I reached out to Draper Tools to get more information on a step in their workstation construction manual and Fran Richardson kindly responded the following day with not only the extra information but also a handy instructional video.

I purchased a Draper Fork 88791 from Toolshouse. The fork broke on it's very first use, a tyne snapped off. It was obvious that there was a manufacturing error in the poor casting. Give them their due Tools House replaced the item no problem with a Neilsen CT0167 Stainless Steel Digging Fork, a much better product.

I just tried to report faulty 1/4 Draper Expert ratchet. Joe from customer service wrote me;

"...in order to make any claim under warranty (including lifetime warranty) we would require a proof of purchase to take any action"

So, lifetime warranty in draper is just a catchy slogan. Nothing more. It's a clueless company if they think that customer will keep receipt for 10 years or so.

DEFINITELY NOT RECOMMEND AND NO OTHER DRAPER TOOL AGAIN

PS. photos of ratchet was provided to customer service (Joe)

Being disabled, my experience with customer services was easy to follow and understand the help given. Also, further help with my email Draper Parts attachment problem was checked and resent for me, and the file opened fine. Very helpful, nothing was a problem to help me.

Excellent customer service prompt reply