Draper Tools Anmeldelser 

Fran Richardson was awesome in helping me resolve my issue with my Draper Powerwasher.
I love my Draper Power Washer which is the best I've had. I'm always recommending it to friends who can't believe its build quality and performance.
There customer service is very helpful and responsive.

Shout out to Rhys for some great customer service, couldn't ask for anyone more helpful. Why oh why isn't he a Director of some kind? Get that promotion underway as soon as possible Draper!

Just had an online conversation with Rhys Turner. What an amazing service and a truly wonderful person! Could not have been more helpful and efficient. THIS is CUSTOMER SERVICE! Sorely missed in this day and age, but this company totally gets it - wish other retailers would take note. Thank you Draper. Thank you Rhys. 🙏👏🙇‍♀️❤️👍

I needed a new air compressor battery. Joe in customer service asked for the product number and purchase details.To my surprise, they posted one to me free of charge. Had found one that fits in their old stock even though this part not now widely available. Excellent service and cannot thank Joe and Draper management enough for supplying this.

I contacted customer services to see if I could get some replacement feet for my garden kneeler seat, which I've been using for about 25 years now. Our gardener started using it recently, and I noticed he seems to have snapped a few of the plastic feet off of it. I was so pleased to get a prompt email reply giving me a part number for them, allowing me to restore my seat back to how it was before. I wasn't sure if they would still be available after such a long time, so I'm well and truly impressed with Draper.

The after sales service I received was first class. A nut was missing from the accessories when I was assembling a patio weeder. Gina dealt with my query. She located one and sent it to me in a few days. Excellent service.

Draper simply has the best customer service for a big company. They care about their products and their customers. Shout out to Fran Richardson, she is the epitome of what good customer service should be, a real asset to Draper.

Went the extra mile to sort out a problem.Special thanks to Joe.

Draper offers brilliant customer service. We'd bought a Draper Tree Pruner which stopped working after one day, so I contacted them for help. I'd sent photos along with an explanation and Gina quickly replied. To make a long story short, they're sending us a replacement- which we greatly appreciate!

I'm now using this multi-tool for the second year. Came to start it - put petrol /oil mix in it ( its a 2 stroke ) did the necesary carburettor priming and it went first go. Trimmed my hedge again without a hitch.
As others have observed its not the lightest tool BUT if you spend a bit of time getting the support shoulder belt right its not a problem. Overall I am very, very pleased with this tool .

Contacted customer services because a draper flat bit broke - not helpful and did not resolve our issue.

James in Customer Service was very helpful and pleasant and assisted me with my enquiry.

Having lost the ratchet drive for my 20 year old Draper socket set, I contacted Rhys Turner at Customer Service, he sent a detailed and accurate reply asking for measurement and further information, and suggested a 'closest match' replacement for the now obsolete item... The new ratchet drive arrived fits perfectly in the old carry case saving me time, money and hassle.

VERY HAPPY !

Contacted customer service regarding a spare part and received and received a very prompt response stating they’d shipped the small connector free of charge and sent a product code for the spare part for future reference. You don’t get better service than that. I dealt with someone called Fran who has been extremely helpful….thank you!

I broke a part of a telescopic window cleaner during the weekend. Called on the off chance and spoke to Rhys. Simply wonderful customer service, Replacement part issued without any hassle.

I had purchased a 24 litre oil less compressor.
So had a couple of components missing from the packaging, so got in touch with Draper Customer Services and spoke to a Rob Darby, what a professional and friendly guy who instead of sending me back to the whole salers from whom I purchased it from he took it upon himself to sauce the missing components and is getting the items directly sent out to me instead of more wasteful time going around to whole salers for them then waste more time getting in touch with Draper to then send the missing parts he did it in one phone call from me the now a happy customer which in turn gets the parts to me faster, a five star service so far…..

Excellent value for money, I have tried many cordless drills and the D20 as outlasted even the expensive DeWalt, I would highly recommend as I have had this for over a year and the battery and drill still perform as good as the day I bought it

Made every effort to sort out a minor problem .very happy thanks. Fran

i ordered a Draper Planer 7 months ago from Amazon .Unfortunately due to illness I didn't open the box and it was placed on a shelf. When I opened it recently I found parts were missing from the box, when I contacted Amazon they advised me to contact Draper direct, I did this and advised them of the circumstances, within a few days I received a new planer. this I consider to be excellent customer service. Thank you Draper.