Draper Tools Anmeldelser 

Customer service very professional and helpful.
Answered all my queries promptly
Very good communication fast replies via emails.
Problem was solved straight away.

Thank you Draper Tools

I recently purchased, through an auction, a Draper wall mounted fan. I was disappointed to find no remote control. After searching the Internet to no avail I contacted Draper customer services. What a fortunate step that turned out to be. Gina, bless her, came up with an alternative remote control. Sent it to me in record time, and may I say, Free of charge 😉. The remote worked perfectly. Thank you Draper customer services, but more to the point, a huge thank you to Gina, an absolute gem, top marks to Draper Customer Services.

Having previously come up against some issues with draper Tools service, I'm delighted to say that no such worries this time around.
I was dealt with by Gina and she was brilliant, went the extra mile to ensure that what I needed to resolve my issue was met, and really made a difference to the situation.
Service has gone down the pan in a lot of companies in recent years, it's great to be able to leave a 5* review for this UK company.

Customer service were brilliant (Joe),
Went above and beyond to help me.
Great.

Unfortunately I was diagnosed with a terminal illness and as a result I had to leave my employment after almost 40 years work. I was advised to keep my mind active to help me through this period, so I invested in a wood lathe. I
Purchased the Compact Digital Variable Speed Wood Lathe, 550W (60989), from Draper tools via an agent but after an issue with the tool rest breaking, I discovered the agent was no longer trading, so I was redirected to Draper . They replaced the faulty item as it was under warranty. I then had more issues, tail stock seizing, digital display not showing, cam shaft on tool rest not securing,and a few others ,which I put down to "fair wear and tear ",and I fixed these issues myself at my own cost, but now the motor on this lathe has completely stopped and in order for Draper to replace the item, they want me to pay for shipping back to them,(approx
£120 ) and they will charge me £30 per hour for an engineer to repair it, EVEN THOUGH IT IS STILL WITHIN THE 2 YEAR PERIOD.... this is definitely not the customer service I expected and from my experience, I would caution anyone considering buying this, or any other item, from Draper tools

My hedge trimmer delivered a fault within its 12 month warranty - Reported fault and asked to send invoice and on the same day received email immediately saying my information had been received and within an hour the matter was resolved very fairly.
Amazing Service.

Had a query regards my purchase of a Draper tool which was answered by Gina in minutes and resolved my issue. Brilliant tools and fantastic support

I had a small 12v pump that needed a spare part as one element of it broke. The service agent advised they did not supply spares but offered an entirely new unit as a gesture! Now THATS customer care!

good info from agent on generator models but it took a while to drop in my mail...still appreciated the update on machine specs

Great service experience received from Fran & her colleagues

Excellent product support by Drapertools. Got me the part I needed for my machinery.

I have bought a garden trolley which is great but needed an inertube and customer care where very helpful

My Draper pump developed a fault and needed a spare part. Draper Support were amazing and provided it to me very quickly, for no charge, and I was able to fix the pump, so it is now good as new.

I have an ancient riveter and unfortunately I broke one of the small jaw components and tried high and low to get a replacement. I found on various websites a jaw replacement pack (2 piece) but unfortunately I couldn’t find the measurements of the jaw pices. So I contacted Draper Tools and a young man went out of his way to provide the measurements of these jaw pieces. They are a perfect fit for my riveter and I have placed the order for the spares. Well Done Draper Tools.

Having had a problem with a plastic part of a mitre saw I bought from draper tools I contacted the customer service by email and was treated by a lady employee called Gina she took great care to identify the defective part and was in constant contact with me until she found the correct part which she then posted to me and having received it and fitted it the tool now works again excellent service from Gina and a credit to draper for a quick and efficient answer to my request I would reccomend draper as a very reliant company to buy from and I will do it again for my next tool buy

Respect and understanding for a discontinued product
Still searched and found me a supplier.

Excellent service from James. Went above and beyond to help me acquire parts that are not available now as Draper have discontinued my bench saw. Thank you James.

Bought a garden shredder to shred some garden waste used it once to shred rose and other garden waste and now it won't shred properly it just clogs up.

Having bought a trolley sprayer from draper it started to leak on second use .I posted a one star review. Draper tools contacted me and having provided them with my purchase details they promptly sent me a replacement.
Excellent customer service