Excellent service from order to delivery Well packaged and high quality doors great Value for money , would highly recommend
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... Vis mer
Selskapet har svart
Worse customer service I have ever received in my life. Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on... Vis mer
Selskapet har svart
Good value compared to all others good communication and delivery timing clearly advised and made on time. Thanks
Informasjon om virksomheten
Om DOOR SUPERSTORE
Skrevet av virksomheten
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Kontaktopplysninger
Burrington Way, PL5 3LX, Plymouth, Storbritannia
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Bra
5k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DOOR SUPERSTORE
Hi Sarah,
Thank you for the 5 stars! We're very happy to see that you're pleased with your order.
Should you need anything else in the future, please get in touch.
Kind regards,
Phil.
avoid them
after placing an order on their website on 24.02.26 i was expecting items to arrive as mentioned (3-5 working days). apparently items did not arrive, hence i gave them a call on 11.03.26; i was told that i have to wait another 15 days from the date of 4th.03.26 as the supplier is out of stock. When asked how come they did not inform about this unbelievable lead time, they said they have hundreds of orders and can not email every single customer. unprofessionals.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra DOOR SUPERSTORE
Good Afternoon,
Thank you for taking the time to leave a review.
I do sincerely apologise about this.
When we were advised by the supplier that your order was on a longer lead time due to lack of stock, this should have been passed to the team to reach out to you with the date of when the stock is due in so we could give you the option on how you wish to proceed. Unfortunately in this instance this has not happened with your order and for this I do sincerely apologise.
I can see that you have got the information you now require with regards to your order and if you do need anything else at all please don't hesitate to reach out to us by phone or email.
Kind Regards
Samantha
Got my door draught excluder for front…
Got my door draught excluder for front door - took a while to come - had to replace existing one as the rubber got stuck in the door when I closed it over (this was a door company that originally fitted it). Quality is ok but was not as good as the one that was on originally but did replace it at the weekend
9. mars 2026
Svar fra DOOR SUPERSTORE
Hi Margaret,
Thank you for taking the time to review us. Apologies for the delay in this reaching you! Should you require any further assistance or need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Initial contact with customer service was good
Initial contact with customer services was very good. I asked how many concealed hinges came in a £42 pack and was told there were two.
Based on that information, I ordered two packs that same morning as I needed three hinges for a fire door. After placing the order, I received a follow-up email confirming there was actually only one hinge per pack.
I immediately replied asking if I could add another hinge to the order, but received no response. I followed up again the next day, as the order had already been dispatched, asking if they could assist with getting another hinge delivered and help with second delivery cost. Again, no response.
A bit disappointing, as I would have ordered three at the time if the original information had been correct.
9. mars 2026
Svar fra DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise the misinformation you have received. I can see my colleague did send a corrected email with regards to how many hinges are in a pack after the original email was sent.
I am so sorry about you not receiving a response from your latest email, I will get this looked in to and get the relevant person to respond to you and get this resolved.
Apologies once again.
Kind Regards
Samantha
Fantastic service and price
Fantastic service and also a great price from Door Superstore, I would not hesitate to use them again, in fact they will be the first one I go to.
7. mars 2026
Svar fra DOOR SUPERSTORE
Good morning Eric,
Thank you for such a great review and recommendation. We're glad to hear that you'll be your first choice the next time you need items, and we look forward to seeing you again.
Kind regards,
Phil.
Very pleased!
Lovely, good quality products and fast delivery. They look fantastic installed!
4. mars 2026
Svar fra DOOR SUPERSTORE
Good afternoon Amy,
Thank you for taking the time to review us. We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Svar fra DOOR SUPERSTORE
Hi Nick,
Many thanks for the 5 star review! We are glad that our team were able to help.
We hope to see you again in the future.
Kind regards,
Phil.
Doors were not the correct sizes due to…
Doors were not the correct sizes due to my own fault, but when requesting to exchange or refund this company do not exchange for other sizes on sale items only refund but for to received the refund you have to find a courier yourself to send them back. Which is more costs on top of the tax and shipping you already pay to get them delivered to your home in the first instance.
26. februar 2026
Svar fra DOOR SUPERSTORE
Hi Carrie,
Thank you for your review.
I am sorry to hear that the wrong doors were ordered. Unfortunately, due to not having our own fleet of vehicles, any collections do need to be arranged directly with the courier of your choice. There are courier price comparison websites which can help in getting the most competitive deal - but this does have to be arranged between yourself and the courier.
If we can assist further, please let us know and we shall be happy to help.
Kind regards,
Phil.
Excellent Service
We ordered some internal doors which arrived quickly and were great quality for the price we paid. Unfortunately one of the pairing strips was damaged on arrival but Teigan in the support team dealt with this and sent a replacement out which we received after a couple of days.
I hadn’t heard of the business before but I would fully recommend based on the service we have received and would definitely use again in the future.
25. februar 2026
Svar fra DOOR SUPERSTORE
Hi Craig,
Thank you for your 5 star review! We're delighted to see that Tiegan was able to assist with this - and apologise to you for the issue in the first place.
We really appreciate your recommendation, and if you need anything in the future, please let us know.
Kind regards,
Phil.
Great choice of doors and price was…
Great choice of doors and price was very competitive. The customer service dealt with my query in a speedy fashion and the delivery went smoothly! Very happy with the service over all.
22. februar 2026
Svar fra DOOR SUPERSTORE
Hi Vanessa,
Thank you for your excellent review! I am very happy to see that we were able to assist, and hope to see you again in the future.
Kind regards,
Phil.
Svar fra DOOR SUPERSTORE
Hi Ronald,
Thank you for taking the time to review us! It is massively appreciated, and we hope to see you again in the future.
Kind regards,
Phil.
Very happy customers
Very helpful, friendly staff from beginning to end. Delivery on time, once again with friendly helpful delivery driver. Would definitely recommend, we are very happy customers.
9. februar 2026
Svar fra DOOR SUPERSTORE
Hi Lesley,
Thank you for the 5 star review!
We're delighted to see that you're happy with your order, and appreciate you taking the time to leave this feedback.
We hope to see you again.
Kind regards,
Phil.
All Good
The door is well made. It was delivered on time and I got updates.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra DOOR SUPERSTORE
Hi AA,
Thank you for the 4 star review! We hope to see you again in the future.
Kind regards,
Phil.
Fantastic service
13. februar 2026
Svar fra DOOR SUPERSTORE
Hi Mohammed,
Thank you for leaving us 5 stars! It is great to see that you received fantastic service, and we hope to see you again in the future.
Kind regards,
Phil.
Svar fra DOOR SUPERSTORE
Hi Steven,
Thank you for leaving us 5 stars!
We hope to see you again in the future.
Kind regards,
Phil.
Very easy to order online.
Very easy to order online.
The product I chose was not available anywhere else I tried.
Fast and efficient service.
11. februar 2026
Svar fra DOOR SUPERSTORE
Hi James,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Svar fra DOOR SUPERSTORE
Hi James,
I am glad you were able to purchase these doors at the discounted rate! Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
I was searching for doors on Google
I was searching for doors on Google. And this site came up with superb prices in clearance and In Stock.
I placed the order and paid for it.
Then after few emails back and forth I had to get a refund. So their strategy is click bait on Google to pull in thr customers.
Save your time and spend money somewhere else.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that you feel you have not had a good experience shopping with us. We recently had some stock to clear in our warehouse which were reduced to extremely low prices and therefore became extremely popular, unfortunately this meant that some doors went out of stock before we could remove them off the website.
Apologies once again.
Kind Regards
Samantha
Great company to deal with
Great company to deal with, super helpful staff on the phone, very knowledgeable. Delivery communication was great, easy tracking of my delivery so I could actually see where the lorry was in real time. Delivery driver (direct from Deanta doors) was brilliant, very helpful, helped with getting the doors safely into the house, nothing too much trouble, unlike my flooring which was dumped in the pavement by the driver in the rain (different company!). Would highly recommend Door Superstore.
4. februar 2026
Svar fra DOOR SUPERSTORE
Hi Alistair,
Thank you for taking the time to review us. We're very happy to see that you're pleased with your order, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent price
Excellent price, quick delivery, very polite and helpful delivery driver
10. februar 2026
Svar fra DOOR SUPERSTORE
Hi Tracey,
Thank you for your 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.