Direct Sports Anmeldelser 

3 564
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

*** UPDATE - the team looked into my enquiry further and found out the soiled item may have come from their 3rd party supplier. They gave me a full refund and a voucher and an apology. This matter... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

As previously, easy to navigate site and easily the best value. Placed my order and it arrived way before the estimated time, securely packaged and in perfect condition. My go to for tennis equipmen... Vis mer

Vurdert til 4 av 5 stjerner

Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Vis mer

Informasjon om virksomheten

  1. Løpeutstyrsbutikk

Skrevet av virksomheten

Direct Sports, Racket sports, Running, Hockey & specialist shoes


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(3 564)

123 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Experience- from start to delivery

🎾🎾 were for HALE LTC. Easy to purchase. Delivery was as advised and tennis balls arrived in good condition/ packaged in sturdy box’s. Had one issue, with address , my fault and the company dealt with it professionally so order wasn’t held up.
Highly recommend.

7. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor customer experience

Sports Direct system had a ‘gliche’ and processed two orders for the same thing ! Wouldn’t accept it was a fault there end and charge for returns [£3.99] . Tried in vain to explain but there Customer services couldn’t care less. I will not make the same mistake by ordering of them again ! I can see from there Trustpilot ratings I’m not alone. Very disappointed.

2. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hello,

I can see your review is intended for Sports Direct. Please relocate your review.

Kind Regards,
Direct Sports

Vurdert til 1 av 5 stjerner

Avoid this place

Avoid this place. They sent me a skirt for my daughter. It was never even tried on as it was clearly too small. They returned it claiming a stain, even though it had all original tags on and had not ever been warn. Then refused to respond to emails about this. Will now be taking them to court. Avoid this scam of a company.

23. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi Boris,

Thank you for your feedback.

Your item was returned to you as it was in an unsaleable condition. Please see the link below to our full Return Policy.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

Your follow-up email was of quite a threatening nature, hence our decision not to reply to you. You requested us to “Google me and see this is not an idle threat,” and the first link we happened across was attached to a road-rage incident, further creating intimidation.
We are not a scam of a company, we simply request our customers follow the terms and conditions of our policies.

We thank you for providing us with a further opportunity to clarify the situation for you.

Kind Regards,
Direct Sports

Vurdert til 1 av 5 stjerner

Dishonest Refund Policy - Be careful with this company

Today I received a refund into my bank account and it was less than expected. Yet again, this company in incapable of making a refund in full.

I paid £35.07 for my purchased item. There was an additional £5.00 charge added to purchase another shoe box for the said return of the item, plus the cost of the return postage!

I am still waiting for someone to respond to me to explain WHY I have only received a partial refund. I expect a response at some point sollowed by a rude response on trust pilot - your customer service is abysmal and it shows with your ratings AND reviews. Do NOT shop with Direct Sports. Far too stressful.

25. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi Nora,

Thank you for your additional feedback and for providing us with a further opportunity to clarify the situation for you.

The item you purchased was priced at £30.91 and you paid an additional £4.16 on top of this for your chosen method of delivery. As you opted to use our return label there is a cost of £3.99 deducted from your eligible refund of £30.91. You also chose to purchase one of our replacement boxes, at a cost of £5. The calculation of £30.91 minus £3.99 and £5 leaves £21.92, which is what has been refunded for you.

Kind Regards,
Direct Sports

Vurdert til 1 av 5 stjerner

non sense return policy

non sense return policy, got less money than the original money i paid for returning an item,

16. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi Hugo,

Thank you for your feedback.

Our Return Policy is outlined on our website for our customers’ reference and clearly states:

“There is a charge of £3.99 for this label if any quantity of items are being returned for a refund. This is deducted from the credit as opposed to you paying upfront at the Post Office. You are not obliged to use this service and of course may use your own courier to return your item(s) if you prefer.”

It is advisable to check a company’s return policy in advance of placing an order so that you are familiar with their terms and conditions incase you need to return your item/s.

Our full policy can be found via the link below:

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

We thank you for providing us with the opportunity to clarify this for you.

Kind Regards,
Direct Sports

Vurdert til 1 av 5 stjerner

I ordered shoes online

I ordered shoes online, but they weren't what I expected. I tried to cancel, but they made me pay to return them which I did and still haven't refunded me after weeks! Their customer service is terrible.

30. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi Marcin,

Thank you for your feedback.

Can you please provide your order number as I cannot find anything in our system for you? Was it definitely Direct Sports you placed your order with, or may it have been Sports Direct?

Kind Regards,
Direct Sports

Vurdert til 2 av 5 stjerner

Cancelled but dispatched.... no response

I try to purchase less items from Amazon but his experience shows me why I should not bother. I ordered a pair of shoes, canceled the order before dispatch but unfortunately the item was dispatched and received. I have requested a returns label but I still have not received a response from this company. Credit card was used so I will be logging a dispute if I have not heard back from Direct Sports in 5-10 days.

9. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi Rs,

It seems your order was dispatched too quickly for your liking!

All orders are automatically processed and dispatched so as to provide the most efficient service we can to our customers. Because of this, it is not always possible to cancel an order before it is dispatched. We would recommend being sure of which items you would like to order before finalising your payment. It is not necessary to contact us before actioning your return, however I can see no prior communication from you requesting a return label. Which address did you contact, please?

Please do contact us directly to our enquiries@directsports-eshop.com address so we can help you further.

Kind Regards,
Direct Sports

Vurdert til 5 av 5 stjerner

Prompt delivery, efficient service

Prompt delivery - I opted for collection from a drop off store - with updates throughout the delivery process. I had to exchange my product for a different size and this process was easy and clear to navigate on the website and completed quickly and efficiently.

2. juni 2025
Vurdert til 5 av 5 stjerner

Great value products

Great value products. Prompt and thorough delivery service, with great communication at every stage of the process.

5. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Frustrating experience

I rarely write reviews, but this experience was frustrating enough that I felt it needed to be shared. I bought a pair of shoes from Direct Sports, and not long after, they started falling apart and well before you’d expect any issues. I contacted customer services thinking it’d be a simple fix or exchange. Unfortunately, I was wrong :(
Despite explaining the situation clearly and showing the defects, they refused to take responsibility or offer any kind of replacement. The response felt dismissive, and the whole process was more stressful than it needed to be. I regret buying here and won’t be shopping with them again as I've spent a lot of wasted money.

15. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til Direct Sports

Svar fra Direct Sports

Hi B Sharp,

Thank you for your feedback.

Can you please provide your order number so I can look in to this for you, as I can find no order in our system with your name/initials?

Kind Regards,
Direct Sports

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv