Direct Sports Anmeldelser 

I ordered 12 tubes of Victor Carbonsonic shuttlecocks (£242.87) with "DPD Two Day" delivery clearly listed and paid for at checkout. Two days later, nothing had moved. I called and was told the order hadn't even left the warehouse because of a bank holiday backlog — and that if I wanted it to arrive in time for the game I needed it for, I'd have to pay an additional £4 to expedite it myself.

I paid the extra £4 out of my own pocket to fix a problem entirely of their making. When I complained and asked why I should have to pay to correct their missed delivery promise, their response (from "C***i," E-Commerce Manager) was that the two-day timeframe is only an "estimate" buried in their T&Cs, not a guarantee, and that they don't refund upgrade costs "on an individual basis" because it "wouldn't be fair to other affected customers."

So the logic is: advertise a delivery speed you can't hit, blame a backlog you knew about, then charge customers extra to receive what they already paid for — and refuse to make it right when you're called on it. No goodwill gesture, no partial refund, nothing beyond a scripted apology.

If you need your order to actually arrive when they say it will, look elsewhere.

UPDATED after reply from DS...

PS: If you know you're facing a bank holiday backlog, the answer is to tell customers up front before they order — not silently take their money on a "2 Day" promise and then charge them to fix a delay you already knew was coming. A known backlog is exactly the kind of thing a company should plan for: pause the delivery promise on the website, warn customers at checkout, or waive upgrade fees for affected orders. Doing none of that and just apologising after the fact isn't good enough — don't keep selling "2 Day" delivery and then bill customers to sort out your own backlog.

Really pleased with my purchase of ASICS trainers - great price, perfect condition and super-fast delivery.

I bought a pair of ASICS GT-1000 14 GS Junior Running Shoes from Direct Sports for my son, specifically ready for the new school term.

After less than a month of normal wear, the stitching around the toe box started coming away badly, with large amounts of thread pulling through into the inside of the shoe. They are now effectively unwearable.

I contacted Direct Sports with photographs and expected what should have been a straightforward faulty-item issue to be resolved with a replacement or refund.

Instead, I have been told the trainers must go through a manufacturer warranty assessment with ASICS, which can take up to 21 working days, and that Direct Sports will not provide a refund or replacement until that process is complete.

I find that wholly unreasonable for an almost-new pair of children’s trainers that have clearly failed after a very short period of use. These were bought for school, so being expected to wait potentially more than four weeks for a decision leaves me having to buy another pair in the meantime.

I also made clear that my contract is with Direct Sports as the retailer and asked them to resolve the issue directly, but their response was simply to repeat the manufacturer assessment process.

At this point I have lost confidence in their willingness to deal with a clear product fault reasonably. If this is not resolved promptly, I will be raising the matter with Citizens Advice Consumer Service and asking for it to be referred to Trading Standards if appropriate, as well as pursuing any available ADR route.

Very disappointing customer service and not what I would expect when dealing with such an obvious fault on a relatively expensive pair of children’s trainers.

Easy to use website, the advertised item was in stock in my size at a competitive price and was delivered promptly.

Easy to purchase, great delivery and trainers are perfect!

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated size 9.5, the shoes inside were size 9. Even after this long time, Meghan at Direct Sports offered to replace the shoes with the correct size, providing a returns label gratis as well. Fantastic customer service, complete with highly competitive pricing.

great experience shopping on their website, quick no hassle delivery. Had some queries with my order and the post sales customer support was quick. All round trustworthy website, buy with confidence.

It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box was a bit battered, however, the shoes were in good condition which is the important thing.

Easy to navigate website, good range of choices for tennis skorts and fast delivery. The products purchased arrived well packaged and were a true to size fit.

Couldn’t fault it! Quick delivery. Good comms, good delivery company. Product as advertised at the best price I could find. 👍🏻

Found the item I wanted at a good price. Easy to place order and arrived quickly.

Can't fault the experience!

Excellent customer service !
Quick and reliable !

This my favourite sports store. The stringers are great. They are helpful knowledgeable and good at discussing different set ups. Their service is quick and efficient. Good customer service.
Even when I have had to return something, which so far has been once, the customer service was great.
I have bought shoes, shorts, rackets, and strings. All have been top quality and as advertised. I have only used the delivery service once as I live nearby so I can pick up orders. Prices are competitive and as they are close by I don’t have to worry about postage or delivery costs.

Direct Sports have sent me a request for a review but haven't sent the shoes that were ordered two weeks ago or any email notifying me of a delay. So I am obliging with their request and reviewing accordingly.

Cheaper than other websites for a top racket, also included freebies like extra balls, free restring and stencil, and carry bag. Delivery was ultra fast.

Arrived quick my daughter already has these so had no problem with size etc
Also was the cheapest price out there would defo buy from them again

Awful. Placed order for next day delivery. Received two shipping notifications with different tracking numbers. Following day, neither tracking number had been updated. Tried calling five times before finally getting through without being automatically disconnected - was promised a call back. Hour later, no call, when I called back the person was dismissive, rude and unapologetic. I still have no goods, no idea when I'll get them and nothing close to an apology.

For Direct Sports, read Sports Direct as far as customer service goes..

Update: when I complained, I was accused of "shouting". I've twice asked for the recorded call to be listened to, in order to disprove that allegation, but surprise, surprise, silence followed...

I couldn't be happier with my purchase! This shop had the best price I could find, not only for the racket but also for the premium stringing service.

The customer service went above and beyond. They included a free high quality overgrip and a premium racket cover, stencilled the strings for free, and had everything perfectly prepared before dispatch.

The racket was shipped the very next day by priority delivery and arrived exceptionally well packaged, so it was in perfect condition.

It's rare to find a retailer that combines the lowest prices with such generous extras and excellent service. I wouldn't hesitate to buy from them again and highly recommend them to anyone looking for tennis equipment. ⭐⭐⭐⭐⭐

Update after response from DirectSports:

I've been playing racket sports for many may years, have bought many rackets in the past and am well aware of industry standards!

A relatively cheaper, off the shelf racket generally lasts for many months and therefore in the case of an expensive racket (3 digit price) with custom restring, it is reasonable to assume that it would have some degree of durability.

Direct sports sold me a cheap build racket at a premium price which fell apart within a few days, not years, not months, not weeks, but days!

My exact words on the email to them (before giving them a 1 star rating) were "is there something you can do to make it right" and Direct Sports didn't even have the decency to admit their mistake or apologies for their lack of workmanship.

It's a shame to see that DirectSports are trying to put a spin on this whole thing and are still not willing to admit that they made a mistake and sold a poor quality product.

Original feedback:
I bought an expensive racket with custom re-string from them, first purchase ever and what a mistake.

The string broke within a few days, I appreciate that these are considered consumables and would wear off over time, but an expensive racket with custom re-string is not supposed to break apart within a few days of purchase, especially when one has not had any accidents with the racket.

I reached out to directsports and filed a complaint and they simply snubbed me off.

This has left a bad taste and my suggestion to everyone would be to avoid this company.