Directhoses Anmeldelser 

Absolutely shocking customer service. Bought a 15mtr hose and stubby gun last April. After 10 or so uses the machine kept surging to re pressurise every 5 seconds. Not leaking anywhere. Emailed them and it's been 6 months with no reply. There original reply that it was the rubber o rings and that they supplied spared with the kit (they didnt) nearly 12 months on and can't use it properly. Stay well clear and shop somewhere else

Order number #31556. Started the annual drudge of power washing the patio with Karcher K2 Power Washer when hose started spraying water out of various holes. Researched a replacement and this company was by a million miles the best. Very, very clear identification of hose required for my model, price ab fantastic,order process and delivery top class. Quality of product better than original. Well done guys.

Dave n Julie McKenna

Bought hose for Karcher K4 for over £80 plus shipping. After 6 months and about 25 uses, the hose split while foaming my car, hose has never been damaged in any way, so the quality is very poor. My Karcher hose that came with the washer is several years old and I am back using it because of this Direct Hose one bursting. Send email with pictures, got no response, after a few more emails was asked for more pictures. Took the request pictures and sent them back via email, then no response to multiple emails asking them for an update and over a month. This is obviously a one man band and support is non existent, so forget about warranty or support.

Can't fault my experience in relation to ordering and delivery of items as all was quick and effortless. I had ordered a new hose & short trigger gun set and was delivered quick, I tried them on my pressure washer to check for any issues and was happy to see no leaks and short trigger gun works amazing compared to the pressure washer branded gun.
I can't comment on customer service as not needed to speak with them at the time of writing this, so from my experience, I would use these again and would recommend.

Ordered a so called direct replacement hose for my Bosch Pressure washer. When it arrived it clearly was not the correct fittings for the trigger gun. I got in touch and received an eventual reply. After back and forth I was told I would receive a replacement and the incorrect one collected however I have heard nothing back since after numerous attempts to get in touch. Very poor service and the hose was not cheap. I have numerous jobs building up due to not receiving the correct hose

I ordered a 20m manual hose and reel option 3. It arrived quickly (a couple of days later) via DHL. I am well pleased with the quality of the hose and reel, but unfortunately, a flange on the reel had become damaged in transit. I sent an email outlining the problem to Directhoses and was immediately offered a replacement or a discount. A great resolution - you can't be fairer than that. Based on my experience, buy from Directhoses with confidence both from the quality of product and the all round excellent customer service.

Ordered a Nilfisk stubby gun and came quickly the quality is exceptional tried it out and it’s performance is brilliant just what I need for valeting cars. Noticed it was made in Germany and not Chinese made as there are a lot that are and not made to a good standard. Well worth the price of just over £30. Well done direct hoses for a fantastic product.

I was looking for a rubber pressure washer hose with M22 female fittings at both ends.

I noticed their Flexiwash Blue range range online and sent an e-mail asking if they had it with those fittings.

They didn't, but I was pleased to hear they would be able to make it for me.

Great quality hose and a better price than all other places offering something similar.

Purchased hose through the website.

Hose arrived and the connector to my nilfisk gun does not fit as it states it would for my model. I tried to contact Mark at direct hoses via email and telephone and have yet to receive a response.

I would avoid this company.

Like other reviews state - the customer care is non existence.

But elsewhere ie eBay, amazon or reputable retailers for some sort of return policy in place.

Absolutely great customer service. Following a delivery failure by DPD, Direct hoses sorted it and arranged alternative delivery for me the next day. Would highly recommend.

Avoid like the plague!!

I purchased a grey 7 jet washer from these guys, and in under 3 months my hose split!! My hose had not been kinked nor damaged in any way whatsoever.

After many attempted calls to the number provided and getting no answer, I had to get the hose fixed myself which I don’t know how long it will last..
I then emailed the sales team which I assumed was the only sure way to get a response which I did,asking for proof of the damages..I sent a photo of the fixed hose that I had to get done myself. But haven’t had a response in 3weeks!!!
Considering the item comes with a warranty,how does someone get their faulty goods fixed/changed etc!!!
For a 3 month old item I feel this is totally inadequate customer service!! God forbid anything go wrong with the actual jet wash itself cos I’d be completely f****d,£350 down the pan!!
Avoid this company they are a disgrace!!
As you can see from the reviews more bad then positive!!

Ok, it's early days yet regarding the reliability of my new hose but I have to give full marks to Mark for his customer service. I have an aging 20+ year old Alto pressure washer (pre Nilfisk) and the hose developed a leak. I called Nilfisk and was told that there were no spares available for my model. I emailed Direct Hoses with a few photos of the hose connections and asked if they had anything that would suit my machine. Mark got back to me and told me that the connectors Nilfisk used were pretty much the same as they had used for many years across the range. He also provided a link to the hose I required and so I placed an order. The hose arrived today and fits perfectly. I see that this hose fits quite a few Nilfisk models so I am not impressed with what I was told by Nilfisk. I suspect that they just want people to buy a new machine rather than supply spares.

Despite a fair few negative reviews, I didn't hold out much hope for a satisfactory outcome when I received a faulty hose for my B&D pressure washer.......How wrong as I??!!! I emailed explaining the issue that the lance end connector was not correctly crimped onto the pipe and leaked under pressure, attatching a short video. Mark/Marcus/Sam provided an email response, apologised, accepted liability & arranged to replace/collect the faulty item all within 4 days by DPD Courier. Replacement item was of high quality and works perfectly.....Unfortunate situation remedied to my complete satisfaction. Thank you.

Negative reviews are true to form.useless incompetant company

I found them to be very helpful, I had an issue with a pressure washer hose they supplied, A few emails and it was all sorted out. The replacement hose been faultless and high quality. Mark was very helpful and got the replacement to me very quickly which was great considering it was nearly Christmas which as we know is a busy time to get anything delivered on time.,
Many thanks

This is the worst outfit I have ever had the misfortune of dealing. 1st I sent a message is hose compatible with what I have yes was the response within half n hour, paid for it received quickly thru post and then it all when down hill that was over 2 weeks ago it is now 31/3/22. lots of messages no reply, lots of calls (answer phone, no replies) got to speak to someone called Mark week and half later, explained the issues and he promised to send replacement out to me for Monday and other hose would picked up at the same time, now the following Fri and nothing, so rang again I got an answer (Mark! sorry been out of office for a few days) said that last time, give me 10 mins I did send your hose out will find out what as happened. 15 mins later I rang back (answer phone left another message that's about 10 now in total) and like all the other times I do not expect a reply. This company does not deserve to be in business, the customer service is a sham. Avoid this company don`t take my word for it read the reviews

Have to say they definitely have exceptional quality hoses, Bought one for Bosch Pressure washer and arrived in perfect time when needed. I HIGHLY recommend this company there products are high grade. The hose to my opinion is way better then the original Bosch for sure. Thankyou Directhoses!!

The hose I purchased from this company for my Kranzle K7 split after just 4 months use rendering it unuseable. I contacted them and after a wait got a reply asking for photos, I sent the photos and I've heard nothing since. Agree with most others experience with this business, absolutely abysmal customer service. I'll never buy from you again.

An expensive pressure washer hose, fell apart immediately after taking out of the box, ends not crimped on properly, slides everywhere and on top of that the karcher fittings don’t actually fit into the gun or pressure washer, there a few millimetres too wide…awful quality, awful customer service, just avoid at all costs.

I purchased a short trigger gun for my karcher pressure washer lest than 5 months ago
at first it was great till the hose kept disconnecting,
I got in contact with mark via there email service to which I had no response, I then rang there number and got the answer phone service so I left a message and had no reply
I sent another email explaining that I was trying to get hold of them and mark replied and asked me to send a photo, which I did straight away and mark replied saying that I would need to replace the adapter on the gun with a new plastic one. And that the last I have heard I have emailed and rang but now he won’t answer at all
The after sales service is totally unacceptable
I would warn others not to purchase from direct hoses