Dillard's Anmeldelser 

I finally found the slippers my granddaughter was asking for for her birthday on Dillards. I was so excited that I ordered them right away in her usual size. But when she tried them on they were a bit too small. I was 2 days over the 30 day return (which is from date of purchase - really should be from date you receive the item.) They would not even issue me a credit for $80 slippers that are useless b/c they are too small. My granddaughter is disappointed to say the least and I will NEVER shop at Dillards! I was not asking for anything unreasonable. Terrible way to do business, Dillard's!

Dillards has an awful return policy. I ordered a dresses on 4/6 and I didn't get the one dress until 4/16 and I returned the dress on 5/13. They sent the dresses back to me because it wasn't in the 30 days even though I didn't get the dress until 4/16!!! They won't give me any credit to the store or anything!! I am sitting here with 2 dresses I do not need costing up $250..

DO YOURSELF A FAVOR AND NEVER ORDER FROM THERE

I had a wonderful experience purchasing this company online. Their items came fast, and were great quality. I returned items and it was processed quickly.

I was looking to buy a purse I saw at a sale price online but wanted to check it out first in person to see if it would work for me. Dillards had it so I went to look at it. The salesperson came over and I asked if she would honor the sale price (almost $100 difference) and she said no. Then she asked if I still wanted it and I said nope and I’ll just go online and order it from the other store.

Ordered uggs from Dillard and they were too small for my granddaughter. Dillard would not take them back because it was over thirty days and I ordered them online which I tried to return and it wouldn’t bring me to the return site. Thank god Ugg site took them back I just wanted a different size. I will never order from Dillards again.

I am writing to express my disappointment with the level of customer service I experienced during my recent visit to your store. As a loyal customer, I have always appreciated the products and services offered at your establishment, but unfortunately, my most recent encounter has left me deeply dissatisfied.

During my visit on 03/25/2024, I felt extremely uncomfortable and unwelcome due to the behavior of two of your staff members. I noticed that I was being followed closely throughout the store, as if I were suspected of shoplifting. This made me feel targeted and humiliated, especially considering that I have never given any reason to be treated in such a manner.

Being followed in a store is not only unacceptable but also goes against the principles of good customer service. It is important for customers to feel respected and valued, regardless of their background or appearance. This incident has not only tarnished my perception of your store but also left me hesitant to return in the future.

I believe that every customer deserves to be treated with dignity and respect, and I urge you to take appropriate action to ensure that such incidents do not occur again in the future. This may involve providing additional training to your staff members on how to interact with customers in a professional and courteous manner.

I hope that you will take my complaint seriously and address the issue promptly. As a long-time customer, I would like to see improvements in the level of customer service at your store so that others do not have to experience the same discomfort that I did.

Thank you for your attention to this matter. I look forward to hearing from you soon and to seeing positive changes implemented at your store.

I would give them a zero rating if that were possible. I wanted to buy $139 pair of jeans online because they did not have my size in the store. When I had them in the cart, I proceeded to the payment screen and it said if I applied for a Dillard's card, I would get 10% off. I applied for the card and the message said they would notify me within a couple of days. I thought that was odd because normally they approve you within a couple of minutes and you can use the account immediately. I did not receive anything that day via email or a temporary account on the application screen. The next day I called customer service and they said they could not help me order the jeans, I had to wait until the physical card arrived in the mail. I received the card today and once again tried to order the jeans but it would not give me the 10% discount. I called customer service again and the man explained to me that that I would have needed to order them the day I was approved to get the discount. I explained that I tried to do but did not have an account number and even customer service could not do it for me as I stated above. I asked to speak to a manager. The manager told me there is no way to give me the 10% off that I was promised when I applied. I have an 850 credit score and I told the manager if she cannot help me, to close my account.

Ordered 527 Levi’s in 100% cotton because Dillard showed them as in stock on their website. If you are looking for 100% cotton without elastane do not order from Dillards. They will substitute jeans with elastane without notifying the customer.

Scam! they give you the wrong tracking number and refuse to give you the item or the money back

I purchased a pair of sandals for my 12 year old to wear for our Eid Celebration, Unfortunately we never received them , The package states it was delivered via FedEx , I was home waiting on the package, there was knock on the door , clearly the package was just let on the porch. Due to this I never received it , I got a email 2 hours after the package was delivered saying it was delivered. When I contacted Dillard there was no compassion, It was like yeah your claim was denied due to the fact that a picture was left showing the item was left outside.I feel as tho this is very wrong , I’m just out of the shoes and the $200 I spent on them , What’s even crazier is I was hesitant about shopping here and I did it just to make my child happy and I still wasn’t able to do that , I’m very upset and I will never spend my money with Dillards ever again.

Worst experience with returns. Do not shop at Dillard’s. Nordstrom is where to go.

In hospital for face cancer surgery. Unable to return new sweater with tags still attached within their 30 day from order date policy. Not good customer service at all. Sometimes there should be exceptions as medical issues can arise. Will not be shopping on Dillard’s and will recommend the same for my family and friends. Best to shop Macy’s or Nordstrom for excellent customer service.

Three calls, promises of resolution, nothing. Run around, word not kept, email for confirmation of refund never sent. Every time told package in transit, delivery tomorrow, tomorrow..... Now give it till Monday! Tired of waiting, watching for package, calling and calling. Being courteous doesn't get you anywhere but given the run around by these people. I'm done with buying from Dillard's

hi its Noel I'm want to order a Men's sports shoes please that its I pay you ok thank you so much

Nice store but terrible customer service just now. I've always viewed Dillard's as a high-end store. I live in Pennsylvania and there are no stores here but I've heard other people including my cousins talk about it so I figured I'd try. I placed an order online and it's been two + days and nothing has happened, as well as I received an email that said it was still in my account available for purchase so I thought I'd call.
I simply wanted to talk to somebody about it and all the person could do was go through this lengthy script-driven verification process and wouldn't even find out why I was calling. Then she gave me wrong information and when I tried to explain that the information was wrong she became annoyed and repeated something over rather than simply talk to me like a human being. Honestly was one of the worst customer experiences I've had and I expected way more from Dillard's. Somebody needs to figure that out.

First of all she said I made the purchase, "yesterday the 4th." Yesterday was the 5th so they were wrong and I explained that I didn't make it yesterday (today is Saturday and I actually made the purchase Wednesday morning). She next repeated that it takes "24 to 48 hours" and I asked aren't we beyond the 48 hours? Rather than just acknowledge that she made a mistake, it was, "As I said...[repeat script...] with an annoyed tone. Absolutely zero concern for me as a customer or what I had to say. The lady did not sound very bright, so I get that but even still don't be a computer. Show that you have some ability to talk and listen especially when you're representing Dillard's. My opinion of them has just dramatically been changed.

Shipping charges are exorbitant. Paid $9.95 shipping fee on an $89 dollar item. It didn't fit. They charged another $9.95 to return it. So, I paid almost $20 on an $89 dollar item that I didn't keep. That's over 20% of the cost of the item.
We all know that their shipping charges are actually much less. Most companies will charge only one way. I won't buy from them again.

I purchased a $450 Nuna car seat for Christmas on 12/5. The box is unopened and seat is unused. The same seat (color and model) is now on sale for $50 less. I called to ask about a credit and was told that I will need to haul the 40 lb box to the mall 2 days before Christmas to “return” it and then repurchase the same box at the new price. It’s incomprehensible why I couldn’t just get a credit (or even store credit) for $50 versus spending 2 hours RT to fake return something that I then just repurchase. Ultimately $50 isn’t worth the time or hassle (mall is sure to be a zoo today) but it’s a real testament to the company’s non-customer centric policies.

Yolanda in the Lingerie department at Sooner Mall took a lot of time and effort to help me find what I needed. She is very knowledgeable about fitting and explaining how something should fit. She also listened to my preferences to find what I wanted. She did an excellent job, and I would recommend going there for great recommendations and choices.

Do not order from Dillard's! I was charged $10.50 for shipping as well as $9.99 for a label that was already in my package, yet was told that I was charged a printing fee for the label. How hideous! Trust me Nordstrom, Saks nor Macys does not have such terrible policies. I understand one or the other but to be charged $20 because I had to return merchandise is ridiculous. I will never give them my business again and will tell all of my family and friends not to waste their hard earned money by shopping their website!

Steer clear of making purchases on the website dillards.com. It's recommended that you explore alternative options during your search due to reported shortcomings in this company's customer service team, characterized by a lack of helpfulness and rudeness. This critique isn't born out of personal dissatisfaction or a desire to get one's way; rather, it stems from an actual encounter with subpar customer service.
In the realm of shopping, customers deserve to feel valued and special, especially when working with limited extra income. Regardless of whether one spends $5.00 or $5000, equality in customer treatment should be upheld. Unfortunately, this company falls short of supporting such principles