Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Vis mer
Selskapet har svart
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... Vis mer
Selskapet har svart
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Storbritannia
- 0333 999 9769
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a great experience at DFS…
I had a great experience at DFS Furniture and would especially like to thank the salesman who assisted me. He was friendly, professional, patient, and very knowledgeable about the products.
He took the time to understand what I was looking for, answered all my questions clearly, and gave helpful advice without making me feel pressured to buy. His excellent customer service made the whole experience easy and enjoyable.
I really appreciated his professionalism and attention to detail. He is a credit to DFS, and I would definitely recommend his service to anyone looking for furniture.
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have a good service today and your…
I have a good service today and your staff explain very well your staff very polite and helpful.and easy to replace order .
23. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Bought a sofa and chair from Chelsea, great customer service and look forward to the sofa arriving
23. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Mohamed was very curtious customer…
Mohamed was very curtious customer service 10 good communication reassuring as I have heard negative feedback concerning DFS aftercare
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Today I visited DFS store and was…
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my questions. He made the purchase easy by explaining and going through the process well. Thank you Samir
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Staff were attentive
Staff were attentive, without being overbearing. Knowledgeble & helpful. Lots of sofas to choose from as well.
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had Top service
We had Top service , with Samir , He was so helpful, & so lovely to talk to , His patience was 11out of 10 🥳, He made good suggestions, & left us to decide , such a pleasant person , & highly recommended him to help you
21. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dealt with the store manager
Dealt with the store manager
Very friendly and not too pushy
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great Service
Chilled atmosphere with no pressure. Great service from Samir. He was very knowledgeable and it was a stress free buying experience.
22. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Amazing service by staff
21. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The guy who serve me explained…
The guy who serve me explained everything in detail didn’t rush me at all gave me time to explain what I wanted he spent lots of time with me untill I was happy to proceed with my purchase he was very friendly and made me feel comfortable
21. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff was very patient and helpful…
The staff was very patient and helpful very nice person Sanir Talic he deserves 👏 he was very good i believe DFS will make more profit because of him
Thank Samir Talic
21. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Fantastic Selection and Wonderful Customer Service at DFS New Malden!
That sounds like a great shopping experience! DFS in New Malden really does have a fantastic selection to choose from, and having helpful, friendly staff makes browsing for furniture so much easier and more enjoyable.
20. august 2026
Svar fra DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service given today by Mo
Excellent service given today by Mo. He sold me exactly what I wanted quickly & efficiently. Fantastic customer service
19. august 2026
Svar fra DFS Furniture - New Malden
Hello Sophia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service from Waseem
Great service from Waseem, Very helpful and gave great suggestions.
9. august 2026
Svar fra DFS Furniture - New Malden
Hello Mubashra,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Nina was very knowledgable about the…
Nina was very knowledgable about the item I was purchasing, and was very helpful with my purchase.
She explained the insurance you could purchase clearly, and was very helpful.
17. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Wasim was very thorough
Wasim was very thorough, knowledgable, patient and courteous while guiding us through the entire process. We are very happy with our purchase experience.
16. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Nina from the DFS New Malden was…
Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa for us. Thank you Nina for your hospitality and customer service.
8. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff, very happy with our experience, would recommend!
15. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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