The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... Vis mer
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Beliggenhet
Bytt filialBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Vis mer
Selskapet har svart
Great experience at DFS. We had the most outstanding service by Samir who helped us with the choices we were making. We went to a few different companies and came back to purchase the sofa from DFS mo... Vis mer
Selskapet har svart
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Storbritannia
- 0333 999 9769
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Chelsea was extremely knowledgeable and…
Chelsea was extremely knowledgeable and patient with a range of sofas to suit all budgets
9. august 2026
Svar fra DFS Furniture - New Malden
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful in finding…
The staff (Samir P) was very helpful in finding and selecting a product that suited our needs and recommendations. We were very pleased with the service and are now looking forward to our delivery.
18. juli 2026
Svar fra DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
After spending a couple of hours…
After spending a couple of hours disagreeing with my wife over what sofa to buy. Chelsea was the perfect sales advisor listening to both our needs and coming up with the right sofa which met both our needs.
9. august 2026
Svar fra DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Chelsea.
Kind Regards,
Jordan
DFS Customer Support
We are happy with our purchase and the…
We are happy with our purchase and the service provided.
8. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a good experience but everyday…
I had a good experience but everyday I’m getting emails to review the service it’s too much I’ve already filled a 5 minute questionnaire that’s why I am giving a 2
2. august 2026
Svar fra DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.
You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Thank you Chelsea for helping us in…
Thank you Chelsea for helping us in choosing our furniture very helpfull and proffesional. It’s such a pleasure dealing with staff who know what they are doing this is a reflection
Of her hard work.
9. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service
The showroom was well set out and easy to look around. We were greeted warmly by our customer advisor Chelsea, who made us feel very welcome and had great product knowledge.
There was no pressure to buy, we were given time to decide what product we wanted.
No question was a problem and everything we asked was answered in detail.
8. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great customer experience
Really happy with our customer experience at DFS New Malden.
We were looked after and advised by a wonderful lady called Nina.
She was not only polite and charming but was so knowledgeable and factual for all our questions and concerns....she made the whole experience for us so easy and enjoyable ...well done Nina & Thank you !
7. august 2026
Svar fra DFS Furniture - New Malden
Hello Mr Grehan,
We are really grateful for your kind words and for sharing your experience in our store with Nina. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly
7. august 2026
Svar fra DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We can’t fault DFS for their service…
We can’t fault DFS for their service and value for money when buying new sofas - so see no reason to go anywhere else!
6. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The Sales Man was very pleasant
The Sales Man was very pleasant, knowledgeable and not at all pushy.
I was with my wife and two granddaughters the purchase of our new Sofa was a great experience
6. august 2026
Svar fra DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Simple and straightforward service
Nina our salesperson at the New Malden branch was lovely; friendly, professional and informative. The whole process of purchasing our sofa was simple and straightforward.
1. august 2026
Svar fra DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nina.
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - New Malden
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The whole process was easy
The whole process was easy, and the salesman(Mo) who helped me was friendly and helpful. It made buying furniture a really positive experience for me.
30. juli 2026
Svar fra DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service
Samir was extremely friendly and helpful — made the whole buying process smooth and enjoyable. Will definitely be back!
28. juli 2026
Svar fra DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman was very informed and helpful.
Salesman was very informed. We bought 3 seater sofa. All costs explained clearly including delivery and aftercare package.
10-12 week lead time for delivery - standard for ordered sofas.
29. juli 2026
Svar fra DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
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