I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Vis mer
Selskapet har svart
Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
Selskapet har svart
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Storbritannia
- 0333 999 9831
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service provided by staff.
Excellent service provided by staff.
Lovely manner and prompt in dealing with our business. Never shopped in DFS previously, but will certainly do so in the future. Very pleased with the quality of your furniture and during these times it's nice to have value for money.
5. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Elizabeth,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and knowledgeable
The staff were very helpful and informative. Gave us time and space to look around without hassle and offered great help.
11. juni 2026
Svar fra DFS Furniture - Llantrisant
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent in store staff
I ordered my suite yesterday and the communication with Mackenzie at the store was second to none. He was very helpful and patient during many of my questions and decision making. It was easy to change the size over the phone after I remeasured when I got home.
Hopefully delivery and after sales will be as accommodating
10. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience
David is very friendly and knowledgeable, it made the process smoother than anticipated. David thoroughly explained everything we needed to know, and made sure we understood the important points.
10. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nice shop layout
Nice shop layout , very nice selection, great staff input , Josh and Grant , not too pushy on our visits , great explanations of products , deliveries and the payments and the aftercare
10. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Happy Customers!
Lewis served us at the Llantrisant store today and was polite, helpful and knowledgeable. We couldn’t fault the service! We came back for the second time to commit to the purchase, and it was nice that the staff remembered us visiting previously. They were attentive but respectful in letting us make decisions. We look forward to having our new sofas!
9. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Kirsty,
We're really grateful you shared this amazing 5* review. We are glad to hear that Lewis helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Grant was very knowledgeable about the…
Grant was very knowledgeable about the products and able to help us narrow down what we wanted. Excellent service!
8. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Fiona,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The young man was very helpful ( Sorry…
The young man was very helpful ( Sorry can't remember his name ).
8. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Kay,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Assistant was well informed and all…
Assistant was well informed and all answered questions well. She was personable and helpful. She was not pushy and suggested discount I would be entitled to because of my disabilities.
She made shopping a pleasant experience.
9. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Lewis was very polite and engaging with…
Lewis was very polite and engaging with us. There was no "Hard Sale" and he put us both at ease immediately. Lovely young man and easy to talk with. Well Done Lewis amd thank you!
9. juni 2026
Svar fra DFS Furniture - Llantrisant
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lewis.
Kind Regards,
Jordan
DFS Customer Support
Lewis was great.
Lewis was great.
He explained all the Finance options and even when we ordered the wrong sofa he went above and beyond to help us find the right one.
I would highly recommend Lewis at dfs in Llantrisant to my friends and family as a point of contact.
1. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Roy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse, no pressure. Then I had discount ,thanks to josh.plenty of option and made a purchase!
8. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Timothy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Personable, knowledgeable-Well presented. Lewis who served us today was…
Lewis who served us today was absolutely great at his job. Let us look around, approached to offer help, then actually helped with our decision. Explained the various attributes that were available apart from those on display, eg different legs, no castors, different trim. Lewis really listened to what was important to us and made educated recommendations.
We bought the additional 5 year cover because of his ability to make us see the value in the product, without the hard sell.
Personable,well presented, knowledgeable!
8. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Amanda,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Lewis.
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff…
Really helpful and friendly staff taking the time to show us various pieces. Even when we were between two choices there was no pressure or rush to decide.
6. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent experience …
We were left to walk around the store and try out the sofas which is what we wanted. Nothing was rushed and no one interrupted us. I felt relaxed the salesman was very patient a good listener with a houses of humour
6. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
10 out of 10
10 out of 10, Dave was amazing! So helpful very informative, highly recommend Dave to anyone else visiting the shop!
6. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello Emma,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dave.
Kind regards,
Lia
DFS Customer Support
Many thanks to Josh from DFS…
Many thanks to Josh from DFS Llantrisant for first class service and our suite has now been delivered in under four weeks and we all absolutely love it.
So refreshing not to be served by pushy sales staff.
11. mai 2026
Svar fra DFS Furniture - Llantrisant
Hello Clive,
We are really grateful for your kind words and for sharing your experience in our store with Josh. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Knowledgable staff who dealt with my…
Knowledgable staff who dealt with my order efficiently and courteously
3. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Josh served us and he was brilliant he…
Josh served us and he was brilliant he helped and explained everything we wonted to know
3. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Our experience was excellent
Our experience was excellent. The store was clean, organised and had a good flow to it. Our sales assistant Grant was exceptional and explained everything about the item down to the smallest detail. His product knowledge could not be faulted, he knew everything about each individual product. He was approachable, friendly and easy to talk to. He made us feel at ease and did not puy any pressure on us, could not fault the service. Highly recommend this store over the Swansea store. 10/10
3. juni 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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