I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Vis mer
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Having been in numerous times to view I find the sales team have the right approach to customers , not pushy , don’t follow you round the store constantly… they are friendly , more than happy to help... Vis mer
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It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Cobridge Road, ST1 5LG, Stoke-on-Trent, Storbritannia
- 0333 999 9747
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Made to feel welcome and not initially…
Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The sales lady was most helpful in showing us a couple of units after trawling through her laptop to find the right combination. We eventually purchased the unit and in addition, a King size mattress along with several other items. She is an asset to the company.
9. juni 2026
Svar fra DFS Furniture - Hanley
Hello Monty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The staff were so friendly and helpful
The staff were so friendly and helpful, they explained everything well with excellent explanation.
9. juni 2026
Svar fra DFS Furniture - Hanley
Hello Anita,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
8. juni 2026
Svar fra DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
8. juni 2026
Svar fra DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
7. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Linsey was very helpfull and explained…
Linsey was very helpfull and explained everything g
14. mai 2026
Svar fra DFS Furniture - Hanley
Hello Bernadette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Andy in Stoke store was absolutely…
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family.
Cannot fault it great personality, happy, supportive, fab people skills nothing wasn't a problem.
Please give this guy acknowledgement for his hard work and amazing customer skills
Regards
Angela and rob
6. juni 2026
Svar fra DFS Furniture - Hanley
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable very…
Very helpful and knowledgeable very good experience. Went through everything that I needed.
6. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello Jake,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Honest, straight talking staff who efficiently assisted me in make my decisions and my purchase.
Great customer service all round, especially from Beth
5. juni 2026
Svar fra DFS Furniture - Hanley
Hello Tim,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Explained everything well till I knew…
Explained everything well till I knew what I was getting very friendly
29. mai 2026
Svar fra DFS Furniture - Hanley
Hello Geoff,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great service made everything simple
Great service made everything simple. Even helped with measuring to ensure it will fit
3. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly Staff
Very friendly Staff. Explained everything in detail. Couldn't ask for more.
2. juni 2026
Svar fra DFS Furniture - Hanley
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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