I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Vis mer
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Having been in numerous times to view I find the sales team have the right approach to customers , not pushy , don’t follow you round the store constantly… they are friendly , more than happy to help... Vis mer
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It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Cobridge Road, ST1 5LG, Stoke-on-Trent, Storbritannia
- 0333 999 9747
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
John with the jazzy shoes - great
John with the jazzy shoes was a fantastic help, he made us feel comfortable in store and helped us with great knowledge of the sofas.
24. juni 2026
Svar fra DFS Furniture - Hanley
Hello Connor,
Thanks for your lovely feedback, we’re glad to hear John met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful staff
16. juni 2026
Svar fra DFS Furniture - Hanley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and pleasant
Kelly was very helpful with our order. She was very pleasant and explained everything thoroughly.
22. juni 2026
Svar fra DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Beth was great very clear in explaining…
Beth was great very clear in explaining processes and very cheerful well done
21. juni 2026
Svar fra DFS Furniture - Hanley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Furniture purchase
Today I purchased from the Sophia furniture range. Chrissie, the sales lady who assisted me was extremely helpful. She gave me all the information I needed regarding my purchase and was extremely helpful.
20. juni 2026
Svar fra DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly service
20. juni 2026
Svar fra DFS Furniture - Hanley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff and helpful,nothing was…
Friendly staff and helpful,nothing was to much trouble
18. juni 2026
Svar fra DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Were made very welcome in the very…
Were made very welcome in the very spacious and well furnished store by Linzi who was on hand for our need and advice. 10 out of 10.
4. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent
We were greeted by the lovely Linzi who helped us find our perfect sofa, she was super friendly kind and considerate she really looked into all our questions and went above and beyond in my opinion to help us
We ordered our sofa and are waiting for a delivery date. Thank you
14. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff went the extra mile
Customer service was excellent. Staff were friendly, helpful and explained things well.
13. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar fra DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very welcoming and are super friendly…
Very welcoming and are super friendly with their customers, made sure we understood every detail..
Loved every bit of help from them.
12. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service...very welcoming…
Good customer service...very welcoming to the store and super friendly, makes sure the customer is satisfied with the product details..
11. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience in dfs on…
We had a great experience in dfs on both visits, we saw Beth the first time when we made our initial enquiry into the Orka sofa she was very helpful and informative. Upon our second visit to purchase we were seen by John and he was very helpful, informative and great to chat to, he covered all the options and discussed all the care options available and raised soke good points too, very friendly and overall couldn't fault our experience with the team.
11. juni 2026
Svar fra DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lisa
Lisa, our sales assistant was freindly knowledgeable and efficient. Great transaction, very pleased with our purchase .
10. juni 2026
Svar fra DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Order Placed
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff.
We were allowed to browse at our leisure and even offered drinks.
Plenty of choice of sofa's and nothing was too much trouble when we did ask for advice
10. juni 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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