First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... Vis mer
Selskapet har svart
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... Vis mer
Selskapet har svart
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannia
- 0333 999 9793
4,9
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Zara was amazing at helping me find not…
Zara was amazing at helping me find not only the perfect sofa but also the perfect mattress and bed! Amazing customer service!
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Heather,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Zara Sim is a credit to your store..
Zara Sim is a credit to your store... polite, friendly, knowledgeable and efficient... made the whole buying experience seamless.
6. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Lyn,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Ashish was friendly and keen to help…
Ashish was friendly and keen to help without pressuring us.
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great shops great sales people
The sales lady really really helpful and made it a lot less stressful in finding a sofa
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Jean,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello Amy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
NO PRESSURE
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store, instead letting us decide, a credit to DFS. 10/10
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
No pressure
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store instead letting us decide, a credit to DFS. 10/10
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The customer advisor, Bali was great!
The customer advisor, Bali, from the Milton Link store was fabulous. He took time to understand our needs, help tailor our choice and was very patient and helpful with advice. The process from start to finish was seamless and we did not feel rushed in making a decision. We would definitely visit again.
1. juli 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was easy and good
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Buying the sofa turned out to be a real…
Buying the sofa turned out to be a real pleasure. Zara was incredibly patient with us. She managed to combine my style and my husband’s style into one cohesive design.
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff are great at informing you of…
The staff are great at informing you of your options and sharing honest perspectives about the different variations. It doesn’t feel like a product is being pushed. Farooq was extremely pleasant to deal with as was George.
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very much appreciated online…
Very much appreciated online description and dimensions. Makes you feel more confident when going into shop. Staff were extremely helpful
3. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good show room, lots of choice
Great, light display room, attentive staff but no hard pressure to buy just lots of helpful information. Get a staff member to show you the digital screens to be shown colour and design alternatives. All of this meant we did buy a new sofa and that process was made very simple by Neil. Clear information on care, warranty, delivery and finance options, all given during the sales process. Thank you.
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly staff and a good range of sofas
5. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
"I had an excellent experience with DFS…
"I had an excellent experience with DFS Furniture. The staff were friendly, knowledgeable, and happy to answer all my questions without any pressure. The ordering process was smooth.Overall, I'm very pleased with the service and would happily recommend DFS to family and friends."
4. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
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