First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... Vis mer
Selskapet har svart
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... Vis mer
Selskapet har svart
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannia
- 0333 999 9793
4,9
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Tiny little things are important
This lady was so friendly and professional! She made us so comfortable from start to finish and also her superior looking over the deal was really professional !
12. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
excellent service
12. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Outstanding customer service
I was told about the excellent customer service - and delighted to say this was my experience today. It exceeded my expectations from the moment I stepped into the store.
Carrie was helpful, knowledgeable and made he whole purchase easy and comfortable.
Thank you
12. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service from the minute I walked…
Great service from the minute I walked into store. Lovely staff, beautiful store. Highly recommend.
11. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello Kevin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello Jacqueline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, allowed us time to look around without pressure.
Whilst choosing were very helpful from start to finish with sizes, fabric, colours and ordering process.
10. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience at Edinburgh…
Had a great experience at the Edinburgh Newcraighall branch, store had a lot of choice & beautifully layed out.
Sukai was extremely professional, very helpful & made the whole experience a breeze.
8. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from Zara
Great service from Zara. Very attentive and approachable. Asked questions to get to know my preferences.
8. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good honest customer service
Good honest customer service. Faruk at your Edinburgh Milton Link branch listened to what I wanted and paired me with my ideal sofa. While he offered the add ons he was obliged to, at no point did I feel there were high pressure sales tactics at play. Proper gentleman - engaging & courteous with good product knowledge.
29. juni 2026
Svar fra DFS Furniture - Edinburgh
Hello Simon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Zara was amazing at helping me find not…
Zara was amazing at helping me find not only the perfect sofa but also the perfect mattress and bed! Amazing customer service!
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Heather,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Zara Sim is a credit to your store..
Zara Sim is a credit to your store... polite, friendly, knowledgeable and efficient... made the whole buying experience seamless.
6. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Lyn,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Ashish was friendly and keen to help…
Ashish was friendly and keen to help without pressuring us.
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great shops great sales people
The sales lady really really helpful and made it a lot less stressful in finding a sofa
7. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello Jean,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello Amy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.