We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Vis mer
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We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
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Overall excellent service. Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pr... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannia
- 0333 999 9793
4,9
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good Customer Service
We were unsure from the website about how the dimensions of the Plush sofa and footstool combination would work for us, but the salesperson, Ryan, very helpfully made sure we were ordering the right things. The customer service was excellent throughout our experience ordering from DFS, with Ryan being sure to confirm every part of our order with us and clearly explaining everything. I would recommend ordering in store because the staff are so helpful.
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent help by Ryan
Excellent help by Ryan. Very helpful and informative. He couldn’t have done any more to help.
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ewan Tha salesman was extremely…
Ewan Tha salesman was extremely pleasant and helpful, great choice of suites
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing staff
The staff that helped me today were excellent. Very knowledgeable about the products, professional and informative and friendly. They really helped put me at ease and make it a great experience.
The shop itself is well laid out, plenty to see and try but with good space to move around.
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I would definitely recommend Ryan he is…
I would definitely recommend Ryan he is great at his job, answered all my questions with confidence.
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello Lisa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was greeted by a nice staff member… Zara
Was greeted by a nice staff member named Zara she explained the layout off the shop and didn't try to force anything on to us. Asked what we were looking for and explained were to look.
8. august 2026
Svar fra DFS Furniture - Edinburgh
Hello Colin,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good shopping experience
Non pushy sales person who was informative and pleasant - well looked after without any pressure
7. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience and friendly and professional assistant
The assistant was very friendly without being pushy. She showed me a range of options similar to my first choice for comparison. Once I had made my choice she gave me lots of time to decide on sizes and options showing me digitally how things would look. A very good experience and great range of sofas available.
7. august 2026
Svar fra DFS Furniture - Edinburgh
Hello Jackie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Great experience
Great selection of sofas. Staff were very friendly and helpful. George in particular helped me and my wife come to a decision on which sofa to buy and the different options on payments. Highly recommend
7. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Good staff .
30. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Warm greeting on entering premises
Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed to know the right time to approach and help us.
A very pleasant experience from someone who is indecisive and hates shopping
6. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
George the Sales Rep
George the Sales Rep. Was very helpful in helping choose my new sofa bed. He gets a 10 out of 10
6. august 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
We are really happy that George met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service and lovely staff
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service.
Would definitely recommend DFS to friends.
5. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very cheerful I made it quick and easy…
Very cheerful staff made it quick and easy for me to get what I was looking for.
5. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Holly M
DFS Customer Support
Great service and easy
5. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I was served by a man called Ryan
I was served by a man called Ryan, what a great help he knew everything about the sofas we asked about. He wasn't pushy like some salesman. Made buying our sofas a great experience. 10/10
3. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The guy was excellent and made us feel…
The guy was excellent and made us feel at ease
4. august 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing helpful staff.Nothing to much…
Amazing helpful staff.Nothing to much trouble they help with all information regarding sales.
4. august 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Dette er Trustpilot
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Lær om anmeldelsesprosessen på Trustpilot.
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