From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Vis mer
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We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Selskapet har svart
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannia
- 0333 999 9793
4,9
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
George, DFS Edinburgh
George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then
Didn't purchase anything when I was in store but had his email for later once me and my partner had a proper chance to talk.
Ultimately ended in us purchasing a sofa from him this evening
Thanks George
3. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Neil was absolutely fantastic
Neil was absolutely fantastic. We came back specially to see him and buy the sofa via him. Hope he enjoys his holiday, he's earned it.
1. august 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful sales assistant (Ryan)…
Very helpful sales assistant (Ryan) also very pleasant and friendly.
Great choice of sofas, tables etc.
2. august 2026
Svar fra DFS Furniture - Edinburgh
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We liked that the staff member was…
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional features because he explained them well. This was the initial staff member, not the senior member of staff who ran through things with us again - bit odd and unnecessary.
25. juli 2026
Svar fra DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent from start to finish
Excellent from start to finish. Neil was very professional and very knowledgeable and helpful.
1. august 2026
Svar fra DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Couldn't have had a better experience!
As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance.
I was looking for a specific sofa to try out (Somerford double chaise)
and George was more than happy to take me round to it.
George was friendly and approachable and gave me great help and advice around the right options for my sofa.
He offered coffee and hot chocolate to my daughter whom I had with me.
Throughout the whole interaction, George was very helpful and positive.
I ended up purchasing the sofa in store, thanks to George's support!
Can't recommend the shop enough!
31. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly welcome
Friendly welcome. Helpful but not pushy. Knowledgeable in products and aftercare
31. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
31. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was amazed at how many different…
I was amazed at how many different types of sofas you had. The sales guy can't remember his name was very helpful.
30. juli 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Misleading delivery claims, missing records, and zero customer care
Bought furniture from DFS with claims of express options, only to face months of delay, inconsistent tracking, and a delivery team that arrived well outside the agreed slot. To top it off, when a Subject Access Request was submitted for the initial sales call, DFS claimed the recording was "unable to be provided".
Once they have your money, customer service and transparency vanish completely. Avoid at all costs.
Update: DFS replied below asking for an order number. For the record, this matter has already been escalated to the Furniture & Home Improvement Ombudsman (Ref: WCZR57790 / Q187958). DFS is fully aware of who I am and has all my details. This generic reply only proves their lack of internal communication once again.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Edinburgh
Good afternoon Vincenzo,
Thank you for taking the time to share your experience with us, we are so sorry to hear your experience has not met your expectations. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Misleading Delivery Promise.
Promised two-week delivery, then delayed it. Very disappointing and unreliable service.
29. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
29. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
25. juli 2026
Svar fra DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
27. juli 2026
Svar fra DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.