I was very happy with the service provided by the agent, excellent customer service, gave a variety of choice in two things we was after sofa and bed, was very patient as I had to help translate to mu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... Vis mer
Selskapet har svart
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... Vis mer
Selskapet har svart
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Storbritannia
- 0333 999 9773
4,9
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Excellent service. Very friendly and helpful team. Ozzy and Sean were great!
27. juni 2026
Svar fra DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Peter was very helpful and calm
Peter was very helpful and calm, answered all my questions professionally and broke it down clearly for me if I was unsure
29. juni 2026
Svar fra DFS Furniture - Croydon
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Peter met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service and advice.
27. juni 2026
Svar fra DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We were not bombarded when entered the…
We were not bombarded when entered the store, just a simple greeting and then I asked a question and Ozzie was then so helpful and completely listened to what we were looking for and had a number if different options and helpful ideas.
28. juni 2026
Svar fra DFS Furniture - Croydon
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Croydon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Svar fra DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Croydon store is full of helpful staff…
Croydon store is full of helpful staff would recommend a visit. Easy to order great price and finance option so easy to arrange. Great product and the delivery was the most simple experience ever! Seamless doesn’t do it justice . They were in and out and installed in a matter of minutes . Policy , professional and friendly. Brilliant ! Moving into a new home and this was the easiest and stress free thing to arrange. Thank you !!!
14. juni 2026
Svar fra DFS Furniture - Croydon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The gentleman that served me
The gentleman that served me, excellent customer service skills!
27. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I love my new sofa
I love my new sofa. It is so comfy and well made. I had to change the delivery date 3 times as my move was delayed which was no problem. I just had to call customer service and they changed it for me. It was delivered promptly at the time they said which was great. The man in the shop explained things clearly and organized the finance for us. Great customer service.
20. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Friendly, but high-pressure sales tactics left me cold
Lovely greeting and helpful, friendly staff. Found the sofa we wanted really quickly, and liked one of the other fabrics in the folder. When going through the purchase, we weren't told that the fabric we chose was over £100 more until we questioned the maths. Then it just kept going up... £125 for delivery, £40 for eaziglide feet, £193 for 5-year fabric insurance, more for a special protective spray, more again for their care products because (and I quote) "there isn't a single high street product you can use to clean this fabric" It's chenille, not antique lace.
We were then put under considerable pressure to buy the enhancements under the guise that they were doing us a deal. Suddenly, the insurance was £90 and not £193. The special feet could be thrown in for free, as well as the product to care for the world's pickiest fabric. They could help us out by letting us pay on delivery to 'get another pay check in'. Every sales trick in the book. We politely declined, but felt like they weren't angry, they were just disappointed.
27. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff! We are very sorry to hear of your experience regarding the selling of delivery and the optional extras. We of course will pass this feedback onto the relevant team for this to be addressed internally. We do apologise once again for this matter. We hope that you love your furniture when it arrives.
Kind Regards,
Jordan
DFS Customer Support
Halifa was the most attentive sales…
Halifa was the most attentive sales assistant. Very friendly, very helpful, very knowledgeable and not at all pushy which you can experience elsewhere! I could not sing her praises enough.
27. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Halifa.
Kind Regards,
Jordan
DFS Customer Support
Kush was very helpful and informative.
27. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Peter was really friendly and allowed us time to browse without being pushy. It was really hot day and he offered us drinks, it was very thoughtful.
The ordering process was easy to navigate and he was engaging and helpful and inclusive of all in the family.
26. juni 2026
Svar fra DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Peter.
Kind Regards,
Jordan
DFS Customer Support
Outstanding customer service
Great customer service. Joy answered all questions and made the sale process a nice
Experience.
26. juni 2026
Svar fra DFS Furniture - Croydon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Perfect sofa, great staff!
We picked the perfect sofa for our needs. Immy was so helpful and professional guiding us through the process and answering all of our questions.
We can’t wait for it to arrive!
25. juni 2026
Svar fra DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My experience was good
My experience was good. Staff were friendly and reassuring. I went back and forth about which sofa to choose and explained clearly the process.
13. juni 2026
Svar fra DFS Furniture - Croydon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service.
24. juni 2026
Svar fra DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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